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Holiday Inn Express Hotel & Suites Galveston West - Seawall

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Holiday Inn Express Hotel & Suites Galveston West - Seawall
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296 Reviews from our TripAdvisor Community

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Showing 282: English reviews
Albuquerque, New Mexico
Reviewed 3 weeks ago

A very uncomfortable night for us was saved by Edward Garcia this last weekend. We had booked at the place next door because photos of the hot tub looked great and there was no mention that they were under construction. For many reasons it was impossible for us to stay there & I frantically called over to the Holiday Inn...

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Helpful?
Thank lmleisher
Warner Robins
Reviewed 4 weeks ago via mobile

Stayed for two nights due to a family emergency. There was mold in the ceiling of the room. I informed the front desk the next morning and they said they would look into it. When I returned that evening, nothing had been done. I asked the front desk about it and they knew nothing about my complaint. They did inform...

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Helpful?
Thank Robert F
Reviewed 29 October 2016 via mobile

Room was musty. Carpet felt damp. They need dehumidifiers in the room for sure. I think this is a problem with all hotels on the seawall. Room was 1/2 painted. There was never any cinnamon rolls all 4 days we were there. No meat at breakfast. When you walk across the seawall blvd - there isn't a beach!!! You have...

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1Thank TravelingTexanLady
Oklahoma
Reviewed 19 October 2016

Grown woman- took my Mom, and older sister for a quick get away. Right on the wall- in a front suite- looking out over the ocean, with a little balcony. Timing was great- weather was warm enough to swim, yet the crowds were gone. :) Hotel made us feel very welcome! You can easily cross the street to walk along...

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Thank melindala2016
Kansas City, Missouri
Reviewed 13 October 2016

Good location at the west end of the Galveston seawall with plenty of parking. Breakfast starts at 6am and lasts until noon on weekends - Yeah! The hotel is a bit dated and there does seem to be some mildew smell in places, but the balconies are great and the prices were low when the cruise ships weren't boarding. Staff...

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Helpful?
1Thank Bart J
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review

Dear Bart J, Thank you for your recent stay and for taking the time to write a review of our hotel. We always strive to provide our guests with comfortable accommodations and we regret that we did not meet some of your expectations. Allow me to apologize for any inconvenience you may have experienced due to our housekeeping services. Rest...

Brenham, Texas
Reviewed 1 October 2016

This hotel is on the west side of the island near Jimmy's pier. It was quiet and very clean. The staff was friendly and helpful. The hotel could use some repairs from normal damp and humid conditions that has caused some wear and tear. Also had ample parking downstairs. Overall a good option for the price. We would stay there...

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Helpful?
Thank Andrea H
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review

Dear Andrea H, Thank you very much for taking the time to share your recent experience with us. We are delighted to read that your overall stay was enjoyable and found our staff to be friendly and helpful. We appreciate your comments on the aspects of the hotel that need updating and rest assured, this will be shared with management...

Austin, Texas
Reviewed 29 September 2016

We checked in to our room and on inspection there was poop attached to the wall of the toilet (gross!), the sink had coffee stains and hair, and at least one of the pillows had hair on it. We went to speak to the girl at the front desk, who was very nice, and she told us that housekeeping had...

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Helpful?
1Thank texascandy
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review

Dear texascandy, Thank you for taking the time to write a review about your stay with us. We are hospitality professionals who pride ourselves on delivering world class experience, however, it appears we fell short of our goal on your visit. We would like to apologize for failing to meet your expectations regarding the condition of the rooms you were...

Columbus, Ohio
Reviewed 27 September 2016

Just for perspective, we have spent many, many nights in various HIE hotels across the country in the last 18 months. This property's rooms are at the bottom of the list based on our experience this September. We started in room 320. The humidity was so bad the bathroom door had split open and would not close. It was leaking...

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Helpful?
Thank jsmyther
Holiday Inn E, General Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review

First of all thank you so much for your feedback, and being a loyal Spire reward member. I am very sorry that your stay with us was riddled with problems. Being so close to the Gulf indeed makes it very hard to combat the humidity that we have here. I have been diligently combating the issue and hope to have...

Reviewed 25 September 2016 via mobile

I specifically booked this hotel for the "free parking and shuttle" advertised by the city. After booking, I also called the hotel to confirm this. On checkin, I was told that the parking and shuttle would be booked separately and would cost $50. I was directed next door to the La Copa Inn for booking. Paid the $50 fee and...

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Helpful?
Thank Cdevoll
Holiday Inn E, General Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review

We are very sorry if there was any misunderstanding or miscommunication on our end. We have been assisting our guest for over 6 years here with shuttle service. It has always been $50 dollars for car storage and transport to the port and back. Our property offers it to our guest staying so that they can have that convenience and...

Bedford, Texas
Reviewed 13 September 2016

We booked 1 night for a cruise, it was one room on the 4th floor. I don’t know why they rent this room, it’s extremely damp, and it has mold on the ceiling, frankly renting a room which has mold is a hazard to people’s health. The room was so damp, our brand new passport curled up at the edges...

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Helpful?
1Thank portchygal
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review

Dear portchygal, First of all, thank you very much for your recent stay at our hotel. We apologize for any inconvenience the condition of the room assigned to you and shuttle service may have caused you.. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Dry Cleaning
Official Description (provided by the hotel)
Hear the wave s crash from your balcony at the new Holiday Inn Express & Suites Galveston Island, located on W Seawall Blvd across from the ocean. Galveston offers 32 miles of relaxing beaches, superb restaurants, marvelous downtown shopping in the Strand Historical District, historical museums with the Lone Star Flight Museum and the Texas Seaport Museum, fabulous entertainment and one of the largest and well-preserved concentrations of Victorian architecture in the country including the 1859 Moody Mansion. The new Holiday Inn Express & Suites Galveston is a great value for business and leisure travelers. The Colonel Paddlewheel Boat is within easy reach; enjoy East Beach Park, Galveston Island Ferry, Stewart Beach, Bishop Palace and Moody Gardens, and the ever-popular Schlitterbahn Waterpark a family adventure. If you are embarking from the Port of Galveston or here on business, we are conveniently located close to University of Texas Medical Branch, American National Insurance Company, Texas A&M University at Galveston, Galveston College, U.S. Army Corp of Engineers and the US Coast Guard.Galveston is a small romantic island tucked deep within the heart of south Texas possessing all the charm of a small southern town with Texas Hospitality and just 40 minutes south of Houston. We look forward to seeing you at the new Holiday Inn Express & Suites Galveston Island soon. We also offer parking and a shuttle to the Cruise Terminal. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Galveston West - Seawall

Address: 8628 Seawall Blvd, Galveston, Galveston Island, TX 77554-9779
Region: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Price Range: $106 - $300 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Galveston West - Seawall 2.5*
Number of rooms: 81
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Holiday Inn Express Hotel And Suites Galveston West - Seawall
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Galveston West - Seawall staff and other travellers.
9 questions
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Fresno, California
Palmdale, California
over a year ago

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Questions? Get answers from Holiday Inn Express Hotel & Suites Galveston West - Seawall staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The balcony rooms overlooking the ocean are great!”
 of 5 bubbles lmleisher, 17 Nov 2016 | Read review
“Ask to face the sea- although I think they all have a good view.”
 of 5 bubbles melindala2016, 19 Oct 2016 | Read review
“Front rooms look out on ocean.”
 of 5 bubbles 501bartj, 13 Oct 2016 | Read review
“Check out the room first before moving in.”
 of 5 bubbles jsmyther, 27 Sep 2016 | Read review
“Choose a different hotel”
 of 5 bubbles juliesV9089TV, 29 Aug 2016 | Read review
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