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Holiday Inn Garland

Booking.comUS$88*
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14/05/2017 15/05/2017
1 room 2 adults 0 children
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Holiday Inn Garland
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131 Reviews from our TripAdvisor Community

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Showing 129: English reviews
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New Orleans, Louisiana
Reviewed 2 weeks ago via mobile

My family visited other family in Garland and had a comfortable and enjoyable one night stay. We took the opportunity to visit the Bass Pro facility just a short walk away. The room was modern and decorated in a very cool way. The breakfast included was delicious and included hot food. The only shortcoming was we could hear loud talking...

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Helpful?
Thank patgallwey
Bret U, General Manager at Holiday Inn Garland, responded to this review

Dear patgallwey, Thank you for taking the time to submit your survey. Unfortunately, I believe that you recently stayed at the Holiday Inn Express which is located next to the Bass Pro Shop but you submitted your survey for the Holiday Inn Garland which is located on George Bush Freeway. The hotels are close to one another but I am...

Mount Pleasant, Texas
Reviewed 4 weeks ago via mobile

We stayed here while visiting Allen for a Sporting Event. The room was clean, the pool ready for swimming and the staff as helpful as necessary. I've become a Holiday Inn Fan because they're consistently the same bed, food, wifi, service and they're all good. The rate is reasonable for the accommodation. Thank you!

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Helpful?
Thank AnthonyLaneRawlings
Bret U, General Manager at Holiday Inn Garland, responded to this review

Dear AnthonyLaneRawlings, Thank you for the 5 star rating and for taking the time to share your recent experience at the Holiday Inn Garland North. I appreciate your feedback. I was pleased to learn that your stay was enjoyable. The staff takes great pride in providing excellent service, clean rooms and great food. I will be sure to share your...

Reviewed 13 March 2017

Recently booked a meeting room at this facility. The staff were very difficult to deal with, and did not seem to know what they were doing. Had many phone calls and emails left un-returned and spent way too much of my time trying to arrange something very simple. Will be speaking with the general manager soon and inform them of...

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Helpful?
Thank Veronica J
Bret U, General Manager at Holiday Inn Garland, responded to this review

Dear Veronica J, Thank you for submitting your survey regarding your recent meeting at the Holiday Inn Garland North. I appreciate you your time and feedback. I want to apologize to you for not meeting your expectations during your meeting last week as well as, the un-returned emails/phone calls. I will be sharing your survey with the staff so that...

Reviewed 26 January 2017 via mobile

I reserved a room on line and paid for the room. I arrived and was asked for a credit card for incidentals but they charged the entire price of the room. Simple mistake that I informed them about immediately. This started the nightmare...the lady working the desk told me she would take care of it. Long story short they never...

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Helpful?
Thank jefforyjh4216
Bret U, General Manager at Holiday Inn Garland, responded to this review

Dear jefforyjh4216, Thank you very much for your submitting your review regarding your recent stay at the Holiday Inn North Garland. I appreciate you taking the time to share your feedback with me. I wanted to let you know that I received your email while I was out of town for the past week. I replied to your email to...

Lafayette, Louisiana
Reviewed 20 January 2017 via mobile

Very comfortable stay. Beds where awesome and very clean. Front desk was very helpful( the night guy was great)! We enjoyed the pool and hot tub. There where plenty of eating places close by will definitely visit again!!!

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Helpful?
Thank 22gibbs
Bret U, General Manager at Holiday Inn Garland, responded to this review

Dear 22gibbs, Thank you for the outstanding review and thank you for taking the time to submit your survey regarding your recent stay at the Holiday Inn North Garland. We appreciate your feedback. We were pleased to learn that your stay was great, the room was very clean, the staff was helpful and you enjoyed the pool/hot tub. The staff...

Oklahoma City, Oklahoma
Reviewed 3 January 2017

I came into town for a funeral and stayed at this hotel. When I arrive 9p no-one in the front desk i waited around 4 min. then lady showed up ( only one person working at front desk looks like. i didn't see any smile or welcome face to this person. then i didn't hear she say Platinum Elite welcome...

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Helpful?
Thank Kenny G
Bret U, General Manager at Holiday Inn Garland, responded to this review

Dear Kenny G, Thank you for for submitting your survey and for being a loyal Platinum Elite Member with the IHG family. I greatly appreciate you taking the time to share your recent experience at the Holiday Inn North Garland with me. I would like to personally apologize to you for the 4 minute wait you had while waiting to...

Reviewed 24 November 2016 via mobile

I stayed with my family in double Queen room for four nights and was impressed by every bit of our experience The rooms are clean, well lit, and well appointed for casual travelers, with plenty of outlets, desk space, and drawer space. The pool area was fantastic. There is a nice hot tub and a decent sized pool with a...

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Helpful?
Thank Joe W
Bret U, General Manager at Holiday Inn Garland, responded to this review

Dear Joe W, Thank you very much for the outstanding rating and the fantastic comments regarding your recent stay at the Holiday Inn North Garland. I am very pleased to learn that you stay exceeded your expectations. The hotel staff takes great pride in providing excellent customer service, clean rooms and great food. I am glad to see that you...

Redditch, United Kingdom
Reviewed 10 November 2016 via mobile

Very pleasant, clean business hotel with spacious rooms. Top marks for friendliness of evening front desk staff. Basic breakfast buffet available. Convenient location plus walking distance from good restaurants. Would stop there again if in the area.

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Helpful?
Thank AlLiCeV
Bret U, General Manager at Holiday Inn Garland, responded to this review

Dear AlLiCeV, Thank you very much for the outstanding survey and kind words of the Holiday Inn North Garland. I appreciate you taking the time to share your recent experience with me. The staff takes great pride in providing excellent customer service, clean rooms and great food. I was pleased to learn that the hotel and staff exceeded your expectations....

Kentucky
Reviewed 18 October 2016 via mobile

This Holiday Inn met our expectations as far as cleanliness, courtesy and accommodations. Rooms were clean and the staff was great. We only had one bad experience and that was the dinner we ordered through room service. The food was over cooked and they didn't deliver all we ordered and had to call back to get the rest of our...

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Helpful?
Thank JHAR53
Bret U, General Manager at Holiday Inn Garland, responded to this review

Dear JHAR53, Thank you very much for sharing your recent experience with me. I was pleased to learn that you had an enjoyable time at the Holiday Inn Garland but was disappointed to see that the room service order did not meet your expectation. Please know that I have met with the culinary staff to discuss the quality and delivery...

Brisbane, Australia
Reviewed 15 October 2016

This hotel seemed perfect, close to restaurants and close to Dallas and where we were visiting. Sadly we asked for a cot in our pre booking request, but got no cot. Thankfully we were travelling with our own in the end anyway. Also sadly, the room wasn't cleaned or bins emptied when we went out for the day. We had...

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Helpful?
Thank David_of_Brisbane
Bret U, General Manager at Holiday Inn Garland, responded to this review

Dear David_of_Brisbane, Thank you very much for sharing your recent experience with us and thank you very much for being a loyal IHG Rewards Member! We greatly appreciate your feedback and want to personally apologize to you that the hotel fell short of your expectations. Please be sure to know that your valued comments will be shared with the hotel...

49 photos of this hotel

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff

Additional Information about Holiday Inn Garland

Address: 5110 North George Bush Freeway, Garland, TX 75040
Region: United States > Texas > Garland
Price Range: $135 - $191 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Garland 3*
Number of rooms: 134
Reservation Options:
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Also Known As:
Holiday Inn Garland Hotel Garland
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Questions & Answers

Questions? Get answers from Holiday Inn Garland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor is quiet.”
518staceys, 29 Jun 2016 | Read review
“rooms on the north side of the hotel are quieter”
dgr05600, 18 Aug 2015 | Read review
“Rooms on the north side are away from freeway, although hotel is not close to it.”
Baldy47, 24 Jul 2015 | Read review
“Higher floors have nice view of the concrete jungle that is the freeway”
manilapacman, 4 Jun 2015 | Read review
“Pick a room near the emergency exit so you can evacuate as quickly as possible... put extra pillows and blankets in your car just in case.”
cperciva, 23 Mar 2015 | Read review
5 of 5
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US$88* /night
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Prices are for 1 room, 2 adults
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