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This hotel was very clean and comfortable. We were in Georgetown to visit family. The location is great, We also appreciated the fact the the maids were quite in the morning, as sometimes they are really loud.
I'd really like to commend the management of this hotel for finally getting the smokers to hang out by the dumpster. It still looks trashy, but at least it isolates the foul smells in one place.
Usually "non-smoking" means "no smoking", as in "no smokers",...More
1 Thank tiredOfTexas
Response from IHGService, Guest Relations Manager at Candlewood Suites GeorgetownResponded May 11, 2018
My name is Anthony and I thank you for your recent stay with us and reviewing our property. Thank you for staying with us. I am sorry for the shortfalls you have noticed during your stay with us, specially our smoking area. We...More
The room was nasty. And believe me, I’m the first complain, but we were so tired when we arrived after 2am Saturday morning. So I just checked the bed to make sure nothing was crawling around. Saturday morning we had to leave early, so after...More
1 Thank lacib23
Response from IHGService, Guest Relations Manager at Candlewood Suites GeorgetownResponded May 14, 2018
I welcome your thoughts and thank you for making us a part of this trip to Georgetown.
We endeavor to provide our guests with a great experience to remember the second you stepped through our doors. On this visit, I'm sorry to make...More
First and foremost, we felt welcomed when we approached the check-in desk with our dog. I give the customer service a 10! The appearance is of an older hotel that could use some sprucing up, but that is just cosmetic. Our room was clean and...More
This is a really nice hotel. Very surprised. Everything in good condition and had a full kitchen. I’ll be coming back here. Staff friendly, quiet and close to everything in Georgetown.
They have a cool little store too where you can get food to cook...More
Response from GTGeneralManager | Property representative |
The ethernet cables should work directly once you plug into the computer. You still have to put in the password for the splash page. This should pop up when you open your browser. The one catch with microsoft is their new... More
The ethernet cables should work directly once you plug into the computer. You still have to put in the password for the splash page. This should pop up when you open your browser. The one catch with microsoft is their new Internet Explorer Edge does not recognize the splash page. You have to use the regular internet explorer browser. Please contact me directly when you are inhouse and I will make sure everything is working properly. My direct email is candlewoodgtgm@yahoo.Thank you for staying with us.