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This relatively new hotel is excellent. The beds are extra comfortable. The staff is accommodating and helpful. They do have a free morning breakfast each day. There are many restaurants nearby. GG's is next door and there is a fine Italian restaurant downtown on the...More
Thank Charles K
Response from Alison R, General Manager at Holiday Inn Express & Suites GonzalesResponded 4 April 2017
Dear Charles K,
Thank you for taking the time to let us know how your stay was! Your compliments pay homage to the dedication and hard work of our staff to provide excellent service and a superior product. We can't wait for the opportunity to...More
I really like to stay here but was shocked to smell mildew in our room! It was very overwhelming and asked for another room. I was given another room and it also had a faint smell of mildew. I noticed the windows seemed to have...More
Thank Carrie C
Response from Alison R, General Manager at Holiday Inn Express & Suites GonzalesResponded 22 October 2016
Dear Carrie C,
Thank you for your continued loyalty to our hotel. We apologize for the odor you experienced during your last stay with us. We are currently underway with a renovation to add more fresh air ventilation and inputting a system to remove the...More
In the beginning I was very pleased with accomodations. Nice furnishings (King Suite), clean with a friendly staff. Good location, easy to get to. Hard time deciding between 3 or 4 stars.
The cons. Internet was sufficient EXCEPT you had to sign on constantly. every...More
Response from GMAlison, General Manager at Holiday Inn Express & Suites GonzalesResponded 6 October 2016
Thank you for taking the time and effort to leave us such a detailed review of your recent stay. We will be looking to improve on the issues you experienced. We appreciate you bringing these to our attention so that we may correct...More
Very clean, updated...nice hotel. Cleaner that most chain hotels. Overall no complaints. Highly Recommend!
Nice pillows...soft and firm. Comfy beds.
We forget our toothbrushes and they offered free ones with toothpaste since we were without.
Thank Rachel L
Response from Alison R, General Manager at Holiday Inn Express & Suites GonzalesResponded 27 July 2016
Dear Rachel L,
Thank you for staying with us and letting us know how your stay went. We love your "highly recommend" compliment! We will be sharing your review with our staff.
See you again soon!
Alison G Rodriguez
Arrived at hotel to find out that someone else had checked in with my confirmation number and my name!! I didn't think you could do this! It took awhile for this to be sorted out, the clerk was very apologetic and upgraded our room.
Thank Marian M
Response from Alison R, General Manager at Holiday Inn Express & Suites GonzalesResponded 2 June 2016
Dear Marian M,
Thank you for taking the time to complete our online survey regarding your recent stay.
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your check in, the WIFI and the weather that caused our...More
US$81 - US$102 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
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