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The Cliffs Resort

Traveller (34)
Room & Suite (10)
Dining (3)

About

Location
Cleanliness
Service
Value
Rated 4 1/2 stars by Golf Digest, The Cliffs Resort is a master-planned development perched 200 feet above Possum Kingdom Lake. Located only 2 hours from Dallas, The Cliffs Resort offers Deluxe Accommodations, Dining, a Championship Golf Course, Spa & Fitness Center, Private Marina and Ship Store, Conference Center, Swimming Pool, Tennis Courts and much more. We invite you to enjoy our relaxing resort amenities offered exclusively for our Guests and Property Owners.
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Property amenities
Pool
Free parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Banquet Room
Children Activities (Kid / Family Friendly)
Conference Facilities
Golf Course
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
Tennis Court
Wheelchair Access
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Room features
Air conditioning
Refrigerator in room
Accessible rooms
Family Rooms
Kitchenette
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Great View
HOTEL CLASS

Location

Full view
120Reviews
44Photos
1Q+A
35Room tips
Traveller rating
  • 56
  • 23
  • 19
  • 14
  • 8
Time of year
Traveller type
Language
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  • English
Popular mentions
This is a guy's golf weekend place. It is not a resort in any way whatsoever. The service is nonexistent: 1.) Morning coffee service was empty when they had maybe 30% occupancy. The suggestion was we could just go to the restaurant and buy our advertised complimentary coffee.
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Response from cliffsgm, General Manager at The Cliffs Resort
Responded Oct. 16, 2015
Dear TravelinAmigos, Thank you for taking the time to review our resort on TripAdvisor. I am very sorry that your stay did not meet your expectations. Your experience certainly is not the impression that we want our guests to leave with. I have shared your comments with our team so that they know we let you down. As this is the first I have been made aware of your concerns, I hope that you will make direct contact with me. I would sincerely like to get additional details about your stay, including the staff that you interacted with while here, so that I can be more specific in addressing these issues. Please make contact with me via one of the following methods. Email : cliffsgm@thecliffsresort.com Phone: 940-779-4550 Sincerely, Jeff Harper
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I was pretty disappointed when we arrived at The Cliffs. This isn't a resort by my definition. While my husband enjoyed the golf course, the rest of the place was very average. The pool was a ways away,not close to rooms. Our rooms, nearly $300 a night, did not even have a
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Response from cliffsgm, General Manager at The Cliffs Resort
Responded Oct. 16, 2015
Dear bevolover, Thank you for your time in completing a TripAdvisor review about your recent stay at The Cliffs Resort. I apologize that you did not care for the guest room décor nor the location of our beautiful 'waterfall' pool. I am delighted that you enjoyed the dining room and that our resort staff, including Shonda, took great care of you. I have shared your comments with Shonda and the rest of our staff. We will always focus on continuing to enhance our strengths and improve on any shortcomings. We hope to see you at The Cliffs Resort again in the future. Warmest Regards, Jeff Harper
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Love this place! First time visit and will return. The Hospitality and service were both great! Love the pretty rooms and the views are amazing. Nice restaurant and bar with a local band playing each night. Great patio seating overlooking the golf course and the lake. Will
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Response from cliffsgm, General Manager at The Cliffs Resort
Responded Oct. 16, 2015
Dear cjcb0524, Thank you so much for the nice TripAdvisor review and beautiful comments about your stay at The Cliffs Resort. We are excited that you chose The Cliffs for this first-time visit and delighted that you will be returning to visit us again in the future. We appreciate you for acknowledging the first-class hospitality, service, views and guest rooms. That is really what its all about. I have shared your wonderful comments with our amazing staff. We hope to see you again soon...and many times after that. Please feel free to reach out and introduce yourself on your next visit. Warmest Regards, Jeff Harper
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Not impressed with this hotel. The pool is quite far away from the hotel, far enough that you have to drive. With two kids this was not very convenient, loading and unloading with wet kids. The restaurant on site had an o.k. breakfast but the dinner was not good at all. The
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Response from cliffsgm, General Manager at The Cliffs Resort
Responded Sep. 12, 2015
Dear Tiffany R, Thank you for your recent review of The Cliffs Resort. I appreciate you taking the time to let us know about your stay and for recognizing our friendly staff, great views and wonderful golf course. I am absolutely delighted that our hotel manager provided the great service of giving your family a ride to the pool area. While our pool is a few hundred feet from the main hotel building, we are always happy to shuttle our guests to and from that area or the marina. I apologize that you did not care for the restaurant and bar areas. I have shared all of your comments with our staff so that we can continue to focus on our strengths and improve upon any shortcoming that affects even one of our guests. I truly hope that you will give The Cliffs another try when you are at Possum Kingdom lake next time. Jeff Harper
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If you are looking to sit outside and look at the lake, there probably isn't a better place to go. The views are outstanding. However, the rest of the experience was just average. The rooms are outdated and of cheaper quality (the are clean), the internet quality is below
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Response from cliffsgm, General Manager at The Cliffs Resort
Responded Sep. 12, 2015
Dear Travelelmundo100, Thank you for your recent review of The Cliffs Resort. I truly appreciate your recognition of our impeccably clean rooms, amazing views and our wonderful restaurant (the Chaparral Grille). We actually do have coffee available in the main hotel lobby until noon daily. Please note that we have upgraded our internet router in the last two weeks, to ensure that Wi-Fi speed is faster in all of the hotel buildings and the conference center. Please feel free to contact me directly, at 940-779-4550 if there is anything that we could have done to make your stay more enjoyable. I hope that you have the opportunity to return to The Cliffs Resort in the future. Warmest Regards, Jeff Harper
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Album Categories
All photosTravellerRoom & SuiteDining Pool & Beach
Evening view of lake from room (dusk)
View of fireplace and seating area (Elite King Lake View Room)
View of room/suite
View of bedroom #122
TV area
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12
How far is it to the lake for shore fishing? Any place close?
"1st floor with a view of POssum Kingdom Lake!!"
"King rooms in the middle of the 200 bldg with a Lake view are amazing!!"
"We had a standard room, maybe they have an upgrade that has been redone?"
"Villa Suites have microwave and mini refrigerator-- nice at a lake. The Inn has beautiful views of the lake and golf course."
"Lake View rooms are worth the extra $"
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ALSO KNOWN AS
the cliffs hotel grafordcliffs hotel graford
LOCATION
United StatesTexasGraford
NUMBER OF ROOMS
115
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