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As we were there for the Superbowl we paid unreal amount of money perhaps 5 times the normal rate, no ones fault I would do the same if I had a Hotel and still a fraction of what others were charging, the hotel was what...More
Response from FrontDesk_GM, General Manager at Crowne Plaza Suites Houston - Near Sugar LandResponded 18 December 2017
We're pleased to hear that you found the value you were anticipating during your stay at the Crowne Plaza Suites Houston - Near Sugar Land and hope you enjoyed your time at the Superbowl. While our room decor wasn't to your preference, we're still pleased...More
So I got here and my reservation from Cancelon was not here. But Quin and Jose made it right. Quin is the best! He took charge of the situation and handled it! Then Jimmi the new bar manager made me a great drink; Something he...More
Response from FrontDesk_GM, General Manager at Crowne Plaza Suites Houston - Near Sugar LandResponded 6 November 2017
Our staff at Crowne Plaza Suites Houston - Near Sugar Land was pleased to help you with your reservation mix up when you arrived. Quin, Jimmi, and Jose will be especially proud you mentioned them by name and that their assistance made your visit with...More
The hotel it's self is very clean and very well maintained. Our room was spotless,the bed was very comfortable. The staff was amazing and went out of their way to make our stay a wonderful experience. The bar was a great time.Overall experience was wonderful!More
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Response from FrontDesk_GM, General Manager at Crowne Plaza Suites Houston - Near Sugar LandResponded 3 November 2017
Your glowing compliments of Crowne Plaza Suites Houston - Near Sugar Land made us smile. We are thrilled our helpful service, clean and comfortable accommodations, and enjoyable amenities made for a pleasant stay. Future guests will appreciate your comment regarding the great time...More
Like with many hotels, the pictures on the webpage are from a far past. The hotel and rooms are old and need a update at least the pictures on the webpage. Reception is very busy with everything except guests. How hard is it just to...More
Response from IHGService, Guest Relations Manager at Crowne Plaza Suites Houston - Near Sugar LandResponded 14 October 2017
Thank you for taking time to leave us a candid review about Crowne Plaza Suites Houston Near Sugar Land TX. I recognize your stay was not 100% satisfactory because of the level of service received and you find our facility outdated.
We came to Houston for a Duran Duran show held in Sugarland (Houston). I earn points with IHG hotels, so we looked for some hotel near the venue that was under that chain.
After a couple searches, we decided going to the Crowne Plaza Suites...More
Response from FrontDesk_GM, General Manager at Crowne Plaza Suites Houston - Near Sugar LandResponded 22 September 2017
Thank you for sharing your thoughts on your experience here in Houston. We are sorry that you did not have the stay that you expected. Although you noted that nothing really stood out to you with the exception of a good bed, we hope that...More