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Extended Stay America - Houston - Willowbrook - HWY 249

58 reviews
#294 of 518 Hotels in Houston
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Room & Suite (5)
Dining (1)
Hotel & Grounds (4)
Overview
  • Excellent36%
  • Very good24%
  • Average10%
  • Poor20%
  • Terrible10%
Travellers talk about
Free Wifi
Free Parking
Non-Smoking Hotel
Kitchenette
Multilingual Staff
Pets Allowed
Wheelchair Access
2.5 Star Hotel
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Offers from Extended Stay America - Houston - Willowbrook - HWY 249
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Rooms
Dec 24Dec 25
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1 room, 2 adults, 0 children
Standard Room
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Reviews (58)Write a Review
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All reviewsgrab and goroom was cleanmy home away from homestar hotelesmeraldaesahousekeeping
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1 - 5 of 58 reviews
Reviewed 2 weeks ago

The hotel room smelled foul. There was a strong odor of marijuana throughout the hallways. Partying all hours. I was staying with my children so I had to go find another hotel bc the front desk didn’t seem to care or get any type of...More

Review collected in partnership with Extended Stay
Thank katb717
Response from 00esa, Manager at Extended Stay America - Houston - Willowbrook - HWY 249Responded 2 weeks ago

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

Hotel's Favourite
Reviewed 27 December 2016 via mobile

I've been in Houston for few months since my now 5 years son took sick. I checked into Extended America. From the time I enter the hotel it has been nothing but a great experience. It's like a (5) star hotel with a affordable price....More

2  Thank lessie73
Reviewed 27 October 2017

Given disabled room. No counter space in bathroom. Hair dryer broke falling off counter. Bad lighting made it difficult to apply make-up in room using table. My room was never cleaned the entire time I was there.More

Review collected in partnership with Extended Stay
Thank heretoday2015
Response from 00esa, Manager at Extended Stay America - Houston - Willowbrook - HWY 249Responded 27 October 2017

Thank you for your stay with us. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items....More

Reviewed 5 July 2017

Great Service the rooms are very big and spacious no place like home the breakfast is not very big but the rooms are equipped with kitchens appliance the guest was very respectful no loud noise or musicMore

Review collected in partnership with Extended Stay
Thank Raven C
Response from 00esa, General Manager at Extended Stay America - Houston - Willowbrook - HWY 249Responded 7 July 2017

Raven, Thank you for being our guest and for taking the time to review your experience at Extended Stay America - Houston - Willowbrook - HWY 249. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service...More

Reviewed 28 June 2017

Been staying here since last 6 months. It's clean, comfy and a secure place to stay. The staff is professional, responsive and very friendly. Better than other properties here around. I would recommend. It's much better than the other property on 1960 of the same...More

Review collected in partnership with Extended Stay
Thank hasanj009
Response from 00esa, General Manager at Extended Stay America - Houston - Willowbrook - HWY 249Responded 29 June 2017

Hasan, thank you for staying at Extended Stay America - Houston - Willowbrook - HWY 249 and for sharing your feedback. We couldn't be happier that we are able to impress you with our service, accommodations, and amenities. Thanks again for your recommendation, and please...More

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Room & Suite (5)
Dining (1)
Hotel & Grounds (4)
Bathroom (1)
About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Multilingual Staff
Self-Serve Laundry
Details
Price range
US$63 - US$86 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$63 - US$86 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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