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Extended Stay America - Houston - Willowbrook - HWY 249

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Extended Stay America - Houston - Willowbrook - HWY 249
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49 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Houston - Willowbrook - HWY 249
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Showing 49: English reviews
Houston, Texas
Reviewed 28 January 2014

I will have to say that my first experience at Extended Stay America has not been most pleasant. They had boiler problems going on for my four days staying here and I had to call them every time I wanted to shower to get the hot water back on. Seriously??? No hot water for $100 per day?? I can pretty...

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3Thank Janine M
Huntsville
Reviewed 19 August 2013 via mobile

We stayed here in August 2013. Staffer named jivonnie was one of the friendliest guys and very helpful. Room was clean and spacious. We booked over Priceline and got the room on a Friday night for $40. Close to restaurants and fun stuff to do. Free grab and go breakfast. We got a king room originally but asked for one...

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Thank txjourney
Manager_11525, General Manager at Extended Stay America - Houston - Willowbrook - HWY 249, responded to this review

Thank you for your great review of our property. I'm so pleased to hear that our employee, Jovannie, was friendly and so helpful during your stay. Also, it is great to know that you enjoyed your clean, spacious room as well as our hotels location. Thank you again for your review. We look forward to seeing you again, should your...

Los Angeles, California
Reviewed 18 August 2013

My stay at the Extended Stay America was by far the best stay out of all the other hotels I have ever stayed in. The staff was magnificently friendly and helpfull. They would greet me every single day and would ask me how my stay was going and if they could do anything to make it better. In the morning...

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1Thank Oscar R
Manager_11525, General Manager at Extended Stay America - Houston - Willowbrook - HWY 249, responded to this review

Oscar - Thank you for taking the time to write a review regarding your stay with us. I was delighted to read your comments about the great customer service our staff provided to you and about how much you enjoyed your clean room. As well, I am glad to hear that the WiFi was great; however, I’m really sorry about...

Reviewed 16 July 2013

Beware and think carefully before staying here. There are much better hotels to stay in this area. First thing first is the service. The staff were courteous but not welcoming. Then I discovered only after I settled into my room that rooms are not cleaned on a daily basis. At first I was a bit bothered by this but.settled down...

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3Thank sight_s3eker
San Jose, California
Reviewed 16 June 2013

While this is not a four star hotel the staff is definitely doing its best to put guests first. The location of this Extended Stay is just off Willowbrook Mall on the other side of highway 249. Rates are very affordable, room was spacious, bathroom clean, free internet worked well. There was even a grab-and-go-breakfast if you walk past the...

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Thank usuallyhappytravels
Manager_11525, General Manager at Extended Stay America - Houston - Willowbrook - HWY 249, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that the staff provided you with excellent customer service and you found our rates to be very affordable. As well, it I am so happy you enjoyed your,spacious room, our free WiFi and the grab-and-go-breakfast. Thank you again for sharing your experience...

Houston, Texas
Reviewed 18 May 2013

The hotel experience was great Marlene and Daisy were good the service was ok and the rooms were better than I originally expected. The pricing is good and the washroom is a bonus. I stayed 5 nights at the hotel and there was enough parking also the a/c is not monitored and works great . Overall the stay was alright...

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1Thank 481pat04
Manager_11525, General Manager at Extended Stay America - Houston - Willowbrook - HWY 249, responded to this review

Thank you for taking the time to write a review of your stay. It's great to hear that the staff provided you with friendly service, especially Marlene and Daisy. Also, that you enjoyed having laundry available to you onsite and control of the A/C in your room. Thank you again for sharing your experience with us. We look forward to...

Monroe, Louisiana, United States
Reviewed 1 April 2013

We stayed for four nights in the Willowbrook 249 Hotel. It is wonderful. Room was clean , quiet and cool. Close to all the places we needed to be. Very convenient. Friendly staff made us feel right at home. We were told upon arriving if we needed anything just ask. We did and were very happy with the response. We...

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Thank Freeman M
Saints01Houston, Manager at Extended Stay America - Houston - Willowbrook - HWY 249, responded to this review

Thank you so very much for your glowing review of Extended Stay America Houston – Willowbrook 249. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm)...

Houston, Texas
Reviewed 15 March 2013

I stay here 3 months now for a business trip.Here is not far away for my office and also near the mall so it's very convenient. Daisy is always very kind and friendly.When I go to front desk to get my postal parcle, she is very patient with me and help me get the package very quickly.Thanks.

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Thank CAN F
Saints01Houston, Manager at Extended Stay America - Houston - Willowbrook - HWY 249, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that Daisy is always very kind, friendly, very patient and helpful. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!

Reviewed 28 February 2013

I have been staying in this hotel for about 4 months because of work. The staff is always friendly at check in and the rooms always clean. Diana at the front desk is always helpful with keeping up with my reservations.

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Thank Guest724
Saints01Houston, Manager at Extended Stay America - Houston - Willowbrook - HWY 249, responded to this review

I appreciate you taking the time to write such a great review. I'm thrilled that Diana and the staff were always helpful and keeps up with your reservations. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

Spring, Texas
Reviewed 27 February 2013

I was very pleasantly surprised at how nice this place is. I was expecting a low rent dump, but it was a very pleasant stay. Clean, relatively quiet, and the staff was very attentive and friendly. I saw one review that said there was no security, and I'm sure incidents happen in the parking lots of all hotels, but during...

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Thank David K
Saints01Houston, Manager at Extended Stay America - Houston - Willowbrook - HWY 249, responded to this review

Thank you for your great review of our property. It's great to hear that the staff was attentive to your needs and friendly. I am also glad that you enjoyed our Grab N Go breakfast and that the rooms were clean and quiet!! Thank you again for sharing your experience with us. We look forward to welcoming you back in...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Kitchenette
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Houston - Willowbrook - HWY 249

Address: 16939 State Highway 249, Houston, TX 77064-1118 (Formerly Extended Stay America - Houston - Willowbrook)
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $91 - $120 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Houston - Willowbrook - HWY 249 2.5*
Number of rooms: 104
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Also Known As:
Houston Extended Stay
Extended Stay America Houston
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Houston - Willowbrook - HWY 249 staff and other travellers.
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Questions? Get answers from Extended Stay America - Houston - Willowbrook - HWY 249 staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a different hotel. There one next to this one & many in close proximity.”
 of 5 bubbles heretoday2015, 19 May 2016 | Read review
“Stay somewhere else😝”
 of 5 bubbles normk78, 20 Nov 2014 | Read review
“The only tip I have for travelers would be that if you have pets that you need to walk, try to get a floor on one of the lower levels. I stayed on the 3rd floor and walking my dogs meant doing up and down several flights of stairs. (On the other hand, I enjoyed the exercise and so did they!)”
 of 5 bubbles brittanyk823, 16 Nov 2014 | Read review
“Ask for a top floor room as the floors above are noisy.”
 of 5 bubbles LTP-BCC, 18 Feb 2014 | Read review
“AAA rate is a good deal, and sometimes there is a 10$ off coupon”
 of 5 bubbles usuallyhappytravels, 16 Jun 2013 | Read review
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