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It's very hard for me to rate this property. One one hand, my artistic side enjoyed meeting all the different people I met at the laundry room. Lots of decent, hard working people who come from far away to get a decent job in Houston...More
Response from Manager_11525, General Manager at Extended Stay America - Houston - GreenspointResponded 30 December 2015
Thank you for taking the time to write a review of your stay. I am so disappointed to read about the cleanliness issues you experienced. Please accept my apology. I discussed your comments with the team, and we will make sure we are implementing deep...More
I reserved a room for six days and prepaid for those six days at check in. Because of my work schedule, I had to check out after two nights. It took me over one hour at check out to get the front desk staff to...More
Response from Manager_11525, General Manager at Extended Stay America - Houston - GreenspointResponded 14 December 2015
Thank you for taking the time to write a review of your stay. Please know that we are sincerely sorry for the billing issues you experienced. As this hotel’s manager, I can assure you that I have reviewed our billing procedures with our front desk...More
Honestly the worst hotel I've ever stayed at. Five minutes after I arrived at my room the fire alarms went off, and they continued going off at irregular intervals throughout the duration of my stay. The staff seemed more annoyed than concerned. The room was...More
1 Thank lailazan
Response from Manager_11525, General Manager at Extended Stay America - Houston - GreenspointResponded 7 December 2015
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with...More
First I only stayed here because their corporate office sent a 20% off coupon / promo. I am a business traveler, so I try to save where I can. The short answer is: Do Not Stay here! The top 5 reasons in reverse order:
Response from Manager_11525, General Manager at Extended Stay America - Houston - GreenspointResponded 16 November 2015
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed to meet your expectations. As this hotel’s manager, I can...More
Clean, comfortable suite ( no bugs). Professional staff that is very attentive !
Great value for the dollar. Very well kept and landscaped. Pet friendly with excellent
air conditioning. A front desk staff that is very professional !More
1 Thank LEO C
Response from Manager_11525, General Manager at Extended Stay America - Houston - GreenspointResponded 28 October 2015
I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience at a great value! Once more, thank you for posting your...More
US$67 - US$83 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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