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Residence Inn Houston by The Galleria

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#144 of 500 Hotels in Houston
GreenLeadersBronze level
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Residence Inn Houston by The Galleria
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182 Reviews from our TripAdvisor Community

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Showing 157: English reviews
brownsville
Reviewed 3 days ago NEWvia mobile

I have spent about 90 nights in hotels this year. This is by far the worst. The smell is horrible and the dust is everywhere. The furniture is OLD and carpet is frayed. However, those problems are tolerable. The fifth and smell are not. I the dust everywhere has my alerted going. It is going to be a long night...

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Helpful?
Thank knuhles
Adam P, General Manager at Residence Inn Houston by The Galleria, responded to this review

Hello Sir, Thank you for staying with us and I am glad that we had the chance to chat. Once again I am very sorry about the confusion with your room and can promise that is not the standard that we set ourselves to. We would love to have the chance to prove ourselves to you in the future. Sincerely,...

boston, ma
Reviewed 1 week ago

Great location, great price, spacious rooms, door divides bedroom from seating area which is great for us, I like to stay up later and my husband is an early bird. Great selection for breakfast, staff is very helpful. Lady Garcia is wonderful. Arrived early from a flight from Boston and was able to check in before noon. Marriott app is...

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Helpful?
Thank bostontravelers2
Adam P, General Manager at Residence Inn Houston by The Galleria, responded to this review

Hello, Thank you so much for staying with us and taking the time to write a review of our hotel. We are very lucky to have Lady on our team as she truly cares about our guest's experience. Thank you for the wonderful review and we hope to see you again in the future! Sincerely, Adam P. General Manager

Beaumont, Texas
Reviewed 1 week ago

Checked into this property in November, 2016, and the front desk clerk was polite, professional, efficient and personable. Her name was Lady Garcia, and she is a tremendous asset for this Inn and the Marriott brand. My room/suite was spacious, comfortable and configured for extended stays with a two burner cook top, full sized frig, dishwasher, utensils, cookware, etc. The...

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Helpful?
Thank jefruss
Adam P, General Manager at Residence Inn Houston by The Galleria, responded to this review

Hello, Thank you so much for staying with us and taking the time to review our hotel. We are so happy you enjoyed your stay and received wonderful service from Lady. We hope to see you again in the near future! Sincerely, Adam P. General Manager

Austin, Texas
Reviewed 2 weeks ago via mobile

First, the location is excellent- for being in galleria area, it is surprisingly quiet. Parking is good (typically $16/night). The hotel rate is also excellent for the location. There's a Walgreen close by too. The service at the hotel was great - upon check-in, they waived the parking fee since the room I wanted was not available. Also, they were...

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Helpful?
Thank Howintex
Adam P, General Manager at Residence Inn Houston by The Galleria, responded to this review

Hello, Thank you so much for staying with us and taking the time to fill out a review. We are so glad that you found our service great and we hope to see you again in the future! Sincerely, Adam P. General Manager

Saint Louis, Missouri, United States
Reviewed 10 September 2016

Staff is always friendly and courteous. Lady Garcia at the front desk is wonderful. Rooms are clean and spacious. Location is convenient to Galleria and may restaurants. Safe neighborhood. Quiet location.

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Helpful?
Thank Janis B
HOUGL, Guest Relations Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you so much for taking that time to review our property. I am so glad that you enjoyed your stay and location close to the Galleria! We hope we get to see you the next time you are in Houston!

Graham, TX
Reviewed 28 July 2016

Booked the room here because the JW Marriott (where my corporate meetings were being held) seemed a little excessive on price. While the rooms aren't 5 star (they ARE clean, large and very comfortable) the staff and level of service her is 10 star! Upon arrival, I was informed that I had been selected as "guest of the day". My...

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Helpful?
Thank Craigh-KRPH
Adam P, General Manager at Residence Inn Houston by The Galleria, responded to this review

Hello, We are so glad you enjoyed your stay and chose to write such a wonderful review! We were glad to have you and look forward to seeing you in the future. Sincerely, Adam P. General Manager

Ras Tanura
Reviewed 8 July 2016

Our initial room was a bit tight for 3 of us and large luggage. The hotel manager, Julie Swanson, was so accommodating and managed to get us a larger suite-style room which worked well for us (room 522). Every member of staff we encountered from the front desk to the room cleaners to the lovely ladies at breakfast & the...

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Helpful?
Thank Janice m
HOUGL, Guest Service Representative at Residence Inn Houston by The Galleria, responded to this review

Thanks for taking the time to review your time with us and I'm pleased to see you found your stay comfortable. It is our pleasure to make sure each and every one of our guests is happy with their stay! Thanks again and we hope to see you again in the future!

Denver, Colorado
Reviewed 29 June 2016

This is a clean, comfortable and pet-friendly hotel. So grateful to have the amenities so close to the Galleria. Staff is outstanding - especially Hannah! Breakfast staff are pleasant and they remembered us from last year! Wish there was more grass nearby for the dogs but you can't have everything...

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Helpful?
Thank Loretta T
HOUGL, Guest Services Representative at Residence Inn Houston by The Galleria, responded to this review

Thank you for your kind words, and we are delighted to welcome you back to the Residence Inn Brand! I will be sharing your wonderful comments with our team as we always like to recognize them for a job well done. Our location is very convenient for business and leisure guests and I’m happy to hear you were able to...

Reviewed 16 June 2016 via mobile

Probably the nicest set of staff I have ever seen in my travels! From Porsha to all the rest of the team I met a class act. Hotel was a great locale across from Galleria and within walking distance to Post Oak. Breakfast was great and they even had a a happy hour with wine, beer, bratwurst, veggie burgers and...

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Helpful?
Thank Christopher V
HOUGL, Guest Services Representative at Residence Inn Houston by The Galleria, responded to this review

Thank you for sharing about your recent visit to our property! We are excited to hear you enjoyed your spacious suite and full kitchen. Our team is always ready to assist in any way possible! We hope to see you on your next trip to Houston!

Millburn, New Jersey
Reviewed 8 May 2016 via mobile

We had a pleasant stay here. The room was clean, breakfast was ample and varied, and the service was friendly and proficient throughout. The hotel is slightly dated but for the location, price and overall experience well worth it. My one suggestion is that closed gates should be more clearly label. We were not sure where or how to enter...

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Helpful?
Thank hobs5k
HOUGL, Guest Services Representative at Residence Inn Houston by The Galleria, responded to this review

Thank you for taking time to comment on your recent stay! I apologize for any inconveniences you had while entering the property upon arrival. Our goal is to be the cleanest and friendliest hotel, and I'm happy to hear we were able to exceed your expectations in that department. Thank you again for your comments and we hope to see...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Residence Inn Houston by the Galleria is ideally located off I-610, just west of downtown. This great location provides easy access to Houston's top destinations including the Museum District and NRG Stadium, while being within walking distance of the Galleria Mall. The pet-friendly suites are 50% larger than standard hotel rooms, and feature flat-screen TVs with premium cable, free WiFi, plush bedding, and fully-equipped kitchens. Guests will enjoy starting their day off right with a free breakfast buffet, and they can relax in the afternoons by the outdoor pool. Maintain your workout routine in the 24-hour fitness center. The Residence Inn Houston by The Galleria offers a prime location and thoughtful amenities to make it one of the top hotels near the Galleria. ... more   less 

Additional Information about Residence Inn Houston by The Galleria

Address: 2500 McCue Rd, Houston, TX 77056-5139
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $135 - $279 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Houston by The Galleria 3*
Number of rooms: 146
Reservation Options:
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Also Known As:
Residence Inn Houston By The Galleria Hotel Houston
Houston Residence Inn
Hotel Style:
#21 Green Hotel in Houston
#49 Romantic Hotel in Houston
#60 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Houston by The Galleria staff and other travellers.
1 question
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Sugar Land, Texas

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Questions? Get answers from Residence Inn Houston by The Galleria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Suites are the best choice, reasonably priced”
 of 5 bubbles bostontravelers2, 26 Nov 2016 | Read review
“If traveling by auto, ask for a ground floor room/suite. You will be able to park next to your room for easy off and on loading.”
 of 5 bubbles jefruss, 26 Nov 2016 | Read review
“Personally, we enjoyed the larger suites that are in the same annex as the front desk/breakfast/laundry/fitness center.”
 of 5 bubbles Janicem970, 8 Jul 2016 | Read review
“First floor rooms are very good. As a member of Marriott Rewards - you can ask for the possibility of an upgrade.”
 of 5 bubbles CABTexas, 2 Jan 2016 | Read review
“All rooms seem to be good.”
 of 5 bubbles adragonne, 7 Dec 2015 | Read review
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