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Residence Inn Houston by The Galleria

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#140 of 504 Hotels in Houston
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Residence Inn Houston by The Galleria
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192 Reviews from our TripAdvisor Community

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There are newer reviews for Residence Inn Houston by The Galleria
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Showing 167: English reviews
Reviewed 5 June 2015 via mobile

We stayed four nights and were completely satisfied with the room, service, and location. This Hotel is a renovated Motel with room doors to an exterior walkway. The rooms are very clean and spacious. They are renovated with all the amenities you would expect at a Marriott Residence Inn. It is walking distance to the Galleria for great shopping and...

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Helpful?
2Thank Atruenerd
HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Atruenerd, Thank you so much for your very generous review. We are happy you enjoyed your stay and especially enjoyed the location of our hotel. Our guests love the fact we're in such a prime location, in the Houston Galleria area. I'm glad you enjoyed our newly renovated suite. We hope to see you again soon. Have a great day....

Saint Louis, Missouri
Reviewed 31 May 2015

The hotel itself looks very old but the rooms were spacious, clean, and not out-of-date. There are two types of rooms. Some open directly to the outside along a row of other rooms. The other rooms were in separate buildings which required a keycard to enter. These buildings have two or four suites. The front staff were polite and helpful....

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Helpful?
Thank Carol63141
HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you for your review. We're glad you enjoyed the location of our hotel. I do apologize for the loud noise by your room. I'll definitely have maintenance check that out. It's important to make sure all of our guests feel comfortable, especially at night during sleeping hours. Thank you again for the four stars. We will do our best...

Las Vegas, Nevada
Reviewed 24 May 2015 via mobile

Great location very helpful staff all around in all areas of service from front desk, breakfast staff and room cleaning personnel. The hotel includes complimentary breakfast in the morning is very convenient and actually very good for a hotel paying for parking is my only problem but it's the area that usually dictates that

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Helpful?
Thank Tom H
HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you for your very kind review. We're glad you enjoyed your stay with us. It’s always great to see our staff mentioned on these reviews. That's what it's all about for them. We do charge for parking but our rates are actually quite lower than other hotels in the Galleria area. Thank you and we hope to see you...

Kensington, Maryland
Reviewed 5 May 2015

This place has probably been around since the Galeria opened about 50 years ago. It must have had a reasonably recent make over as the rooms are decently appointed and moderately comfortable. It consists of 4 (I think) separate buildings that are 4 stories tall with mini suites typical of a Residence Inn. The buildings have elevators on one end...

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Helpful?
1Thank Martin D
HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you for your review. We consider all feedback either opportunities to improve or a tool for recognition. We are sorry you did not enjoy your stay with us. We do our best to satisfy every guest every stay. I would like to ask you to please call or email me about your breakfast experience. We actually not only put...

Houston, Texas
Reviewed 30 April 2015 via mobile

This hotel has a great location near the galleria and is within easy driving distance of other areas of Houston. Breakfast was okay. Front desk and other personnel is very friendly. Room could have been cleaner though.

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Helpful?
1Thank Yara88
HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you for your review. I'm glad you enjoyed the location. I do apologize if you had any cleanliness issues in your room. Our housekeepers take deep pride in cleaning their rooms so it's great feedback to provide them as they will always continue to improve. Thank you again and we hope to see you again in the near future....

New Jersey
Reviewed 1 April 2015 via mobile

I returned for 2 nights stay this time. I like the friendly front desk staff and the bag treat on checkin. Rooms are nice, this time on third floor. Internet works well. They served complimentary brats and wine after 6 pm. I should have passed bec got heartburn at night. Ha! Second night I went out for dinner which was...

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Helpful?
Thank Larry1778
HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you Larry 1778 for your very kind review. We are happy you enjoyed your stay here with us. I do apologize for the heartburn you had. Tuesdays are our more hearty meals as we serve our complimentary weekly barbecue. We typically have snacks and appetizers on the other nights. It's always nice to see guests mention our staff. That's...

United States
Reviewed 31 March 2015

Since all my stays are leisure, it's very important that I get the best guest's experience possible. The front desk agent sets the tone for a great stay immediately. Lady Garcia has mastered the art of delivering excellence in overall satisfaction. She helped me decide which room would best fit my comfort and taste to perfection. She even stayed late...

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Helpful?
Thank Barbara D
HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you Ms. Dixon. We were very excited to read your comments on Trip Advisor. Thank you for mentioning Lady in your review. She is a great front desk associate and she loves providing memorable service. I cannot wait to share your comments with her and the rest of the staff. She will be thrilled. We are glad you enjoyed...

Eastern US
Reviewed 31 March 2015

This hotel has recently renovated and the suites are quite nice. The furnishings, kitchen, bed and bath area were all updated and both the living and bedrooms had large flatscreens. The location is convenient with the Galleria in walking distance and many stores and restaurants in driving distance. The staff was nice enough, however the hotel isn't really set up...

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Helpful?
Thank ravyn7
HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you ravyn7, we greatly appreciate your comments. I'm glad to see you rated us a 4 out of 5 even with some of the issues you encountered. This tells me we're very close to being the perfect hotel for you. I do apologize for the breakfast. We'll have to check on the hard boiled eggs. It's something we added...

Derby, England, United Kingdom
Reviewed 18 March 2015

Stayed in this Hotel 2 years ago where standards were excellent. Stayed this time around for 12 nights for our visits to the rodeo at the NRG Stadium . Although the complex has been renovated the price for this time has risen 50% no doubt to pay for this work. Unfortunately the standards in the restaurant have fallen the choice...

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Helpful?
Thank Jack517196
HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Jack517196, Thank you for you very honest feedback. We thrive on it and will always improve from feedback like yours. I do apologize that you did not enjoy our breakfast. We do currently put out what the Residence Inn brand requires and more. We are trying to get more feedback from our guests to find out what else we can...

Reviewed 5 March 2015

Had a quick one-night stay at this facility and it was a welcome respite after a long day of travel. The two young women checking us in were extremely friendly and efficient. They answered our questions about the area and recommend a number of nearby restaurants. We were upgraded to a King Suite that overlooked the pool area - sadly...

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Helpful?
Thank Robbwayfan
HOUGL, General Manager at Residence Inn Houston by The Galleria, responded to this review

Thank you Robbwayfan, we greatly appreciate your feedback. These types of reviews always puts smiles on our faces as that's what it's all about, making people happy. I'm glad our front desk staff was able to upgrade you. I am sorry about the weather. Hopefully you can come back during the summer time. It's a perfect time then to jump...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Residence Inn Houston by the Galleria is ideally located off I-610, just west of downtown. This great location provides easy access to Houston's top destinations including the Museum District and NRG Stadium, while being within walking distance of the Galleria Mall. The pet-friendly suites are 50% larger than standard hotel rooms, and feature flat-screen TVs with premium cable, free WiFi, plush bedding, and fully-equipped kitchens. Guests will enjoy starting their day off right with a free breakfast buffet, and they can relax in the afternoons by the outdoor pool. Maintain your workout routine in the 24-hour fitness center. The Residence Inn Houston by The Galleria offers a prime location and thoughtful amenities to make it one of the top hotels near the Galleria. ... more   less 

Additional Information about Residence Inn Houston by The Galleria

Address: 2500 McCue Rd, Houston, TX 77056-5139
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $154 - $290 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Houston by The Galleria 3*
Number of rooms: 146
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Also Known As:
Residence Inn Houston By The Galleria Hotel Houston
Houston Residence Inn
Hotel Style:
#21 Green Hotel in Houston
#49 Romantic Hotel in Houston
#60 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Houston by The Galleria staff and other travellers.
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Sugar Land, Texas

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Questions? Get answers from Residence Inn Houston by The Galleria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Two-story building - no elevator Second floor quieter because of parking arrangement”
deannamss, 30 Mar 2017 | Read review
“All room around the pool area are close to reception and over look the pool area.”
cnhy, 14 Dec 2016 | Read review
“Suites are the best choice, reasonably priced”
bostontravelers2, 26 Nov 2016 | Read review
“If traveling by auto, ask for a ground floor room/suite. You will be able to park next to your room for easy off and on loading.”
jefruss, 26 Nov 2016 | Read review
“Personally, we enjoyed the larger suites that are in the same annex as the front desk/breakfast/laundry/fitness center.”
Janicem970, 8 Jul 2016 | Read review
5 of 5