Extended Stay America - Houston - Westchase - Westheimer

Extended Stay America - Houston - Westchase - Westheimer

Traveller (20)
Room & Suite (38)
Swimming Pool
Pool & Beach (3)

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About

3.5
#321 of 538 hotels in Houston
4.0 of 5 bubbles
Location
3.9 of 5 bubbles
Cleanliness
3.7 of 5 bubbles
Service
3.8 of 5 bubbles
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
BBQ facilities
Non-smoking hotel
Self-serve laundry
Parking
Wifi
Outdoor pool
Vending machine
Room features
Air conditioning
Housekeeping
Kitchenette
Microwave
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
2.0 of 5 stars
HOTEL STYLE
Quaint

Location

2424 W Sam Houston Pkwy S, Houston, TX 77042-3608
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 47 out of 100
47
Hobby Airport
29.1 km
See all flights
George Bush Intercontinental Airport
85Reviews1Q+A13Room tips
Traveller rating
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Detailed Reviews
FGCESQ wrote a review Apr 2014
NY141 contributions123 helpful votes
3.0 of 5 bubbles
This hotel is as advertised, a very basic, inexpensive accommodation for travelers. Comfortable bed, full kitchen area, television. There is wi-fi in the rooms, but no business center. The woman at the front desk was very courteous and helpful, she printed out my airline boarding pass. Breakfast is just a display of coffee, tea, oranges, apples, packaged muffins and cereal bars. The bathroom is stocked with two bars of soap, no shampoo. Bottom line, the hotel gives you exactly what it promises, a comfortable bed for the night at a very modest price, no frills.
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Date of stay: April 2014
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
lori w wrote a review Jul 2013
Atlanta, Georgia4 contributions3 helpful votes
4.0 of 5 bubbles
We have stayed at this property on several occasions and have never been disappointed. Its worth sharing this rare find of a property with other travelers. For visitors to the Houston area with needs for long term stay, check this property out. Near shopping, grocery stores, etc. If you are looking for a clean, quite and modern property with great staff this is it.
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Date of stay: July 2013
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manager_11525, General Manager at Extended Stay America - Houston - Westchase - Westheimer
Responded Jul 23, 2013
Lori - I want to thank you for taking the time to post a review of your stay. I'm so pleased that you have enjoyed each of your visits to our property. It is very rewarding to know that we have been able to enhance your experiences with great service and a great location. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
katrose49 wrote a review Feb 2018
Austin, Texas1 contribution1 helpful vote
3.0 of 5 bubbles
I was in a non-smoking room and the whole floor smelled like smoke, and my clothing smelled like smoke when I left. The desk office attendants were almost never present. It was noisy at night, but I’ve definitely been to noisier hotels.
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Review collected in partnership with Extended Stay
Date of stay: January 2018
3.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 00esa, Manager at Extended Stay America - Houston - Westchase - Westheimer
Responded Feb 7, 2018
Rose, thank you for reviewing us. It is nice to see you overall had a good stay. However, we're sorry for the inconvenience you experienced due to smoke odor in your room, and that our associates were not helpful to you. We have taken a note of your feedback and have shared with our housekeeping team to ensure this doesn’t happen moving forward. We hope the positive experience you had with us will bring you back to us the next time you are in this area. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jenna F wrote a review Feb 2020
9 contributions1 helpful vote
+1
1.0 of 5 bubbles
Let me first start off by saying we walked in and the guy that was supposed to be behind the counter was talking to his girlfriend on the couch. After a few minutes he finally got up and said absolutely nothing to us. He gave us our room keys and I was absolutely disgusted with what I saw. The room smelled like weed, there were stains all over the counter, shower and floor. We immediately went to the front desk to check out. When we did I was told by “Darrell Bryant” that a manager was going to call me and refund my money. Did that happen? Of course not! That’s not even the worst part. When we were leaving a man walked out from the behind the bushes and asked if we wanted to buy drugs. This place is not safe and disgusting!
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from iResponze A, Manager at Extended Stay America - Houston - Westchase - Westheimer
Responded Feb 27, 2020
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Steve0296 wrote a review Oct 2006
Huntington Beach, California6 contributions14 helpful votes
2.0 of 5 bubbles
I'd like to recommend this hotel as there are many positives. The location is convenient. The staff were pleasant. Although not plush, my room was well appointed, with a complete kitchen - spotless and well equipped - living/dining area and sleeping area with a queen bed that wasn't uncomfortable. The one thing holding me back is my room had a pretty strong musty/mildew smell. I probably should have asked for a different room but I figured I was only there for one night why bother. I don't know if it was just my room or a general problem.
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Date of stay: September 2006
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesCheck-in / front desk
3.0 of 5 bubblesBusiness service (e.g., internet access)
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Charm4u wrote a review Jul 2013
Fort Worth, Texas3 contributions6 helpful votes
1.0 of 5 bubbles
Although this property claims to have been updated, it is still dingy and depressing. The room was absolutely beyond horrible. Carpet was soaking wet in front of the inside air conditioning unit. Depressing hallways and old elevator. Noxious fumes. Did not sleep at all having to breathe toxic chemical smell. Made me wonder what in the world could have possibly caused that??? Refused to spend one more second there. Couldn't wait to leave. Got up very early. Checked out immediately--many days ahead of schedule. Will NEVER stay there again!!!
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Date of stay: July 2013
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manager_11525, General Manager at Extended Stay America - Houston - Westchase - Westheimer
Responded Jul 23, 2013
I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry that the carpet in your room was wet upon arrival and that you found there to be an odor throughout our hotel. To make sure this doesn't happen again, our maintenance staff has repaired the A/C in your room and cleaned the carpet properly. As well, our housekeeping staff has eliminated the odor. Thank you very much for bringing this to our attention. Please do not hesitate to contact me directly, at HWS@extendedstay.com, should you wish to discuss this further. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
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Diane S wrote a review Jun 2019
9 contributions22 helpful votes
1.0 of 5 bubbles
Check-in was the worst. There was noone at the front desk for about 10 minutes. When she did return she was not friendly. Plus just getting into the lobby door you needed a key. Go figure! The non-smoking "smoke free" room wreaked of smoke. Included breakfast consisted of coffee or tea and one type of granola bar (of which there were about 10). Also the AC was very noisy. I won't even mention that we got the room on the first floor next to a noisy part of the parking lot and the ice machine. I never leave reviews when I travel, but I just had to this time.
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Date of stay: June 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 00esa, Manager at Extended Stay America - Houston - Westchase - Westheimer
Responded Jun 26, 2019
Diane, We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
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Dirk L wrote a review Nov 2014
Stellenbosch, South Africa197 contributions29 helpful votes
2.0 of 5 bubbles
I was booked in by another party as it was close to the Briar Forest.
The only efficient and good thing was the check-in.

Going up to my room with the elevator I had visions of an elevator coming to an abrupt halt between the first and second floor as the cables and pulleys creak with the hoisting of the escalator.
When I opened the bedroom door I was reeling back from the sweet smell that was masking a serious mustiness.
Gratefully the bed, chairs and sofa is intact. The one lounge chair has something sticky on it so I can not use it.
I really do not know who decided to install the air conditioner right against the bed. It goes off with a rattle like a jackhammer and either toasts you or freezes you up. Surely an aircon at the door would have made more sense.
Ah and the place has a fridge. But wait it sounds like an 28 wheeler Oskosh truck on air brakes down a steep incline. Just this truck never gets to the bottom.......
The stove rings appears to be loose in their recess, and it could create a problem when cooking.
Luckily the lights, shower and toilet works. But the shower curtain rail looks like it is going to drop any moment as it sags badly.
I really cant say that the room is serviced as some items appear to stay in one place.

They do have free wifi, but slow. You have to purchase an upgrade to get a decent Wifi speed.

I have asked for a second blanket twice during the cold snap. So I really do not think the service is good. those small things do matter when you are away from home.

Most nights are bad nights as the doors to the rooms tend to slam. and the heavy footed residents seem not to care about others as they walk down the corridor in such manner that the glasses on the kitchen top rattle. Not to mention the parties that go on till 3am in the morning.

I was under the impression it was a smoke free hotel but there is a strong wiff of it in the corridor. I just hope the hotel does not burn down.

And if you are lonely. Do not despair. There are girls of ill repute who will knock on your door offering services.

I guess I shall be moving out soon. I have to secure a better place to my liking and then I'm gone.

Perhaps other customers find it acceptable. I don't.

PS I am sorry to say this is the 2nd place I really rate below par and I have reviewed a fair number of places, all good to beyond my expectations.
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Date of stay: November 2014
3.0 of 5 bubblesValue
2.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
Room Tip: Just pick another hotel. And if you really have to pick one on the front side away from the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joseph O wrote a review Oct 2014
Sugar Land35 contributions53 helpful votes
5.0 of 5 bubbles
I booked 4 rooms for guests through hotwire and have to extended one night for one of the guest. They enjoyed the stay and that makes me feel happy. No complain at all and I recommend it again for anyone!
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Date of stay: March 2014
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
Room Tip: When booked by hotwire, priceline, hotels.com or kayak.com etc. remember to ask for full room...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RolaBrazil wrote a review May 2014
Carapicuiba, SP31 contributions64 helpful votes
1.0 of 5 bubbles
I had a reservation in other hotel of the same chain. As it was overbooked, was transferred for this, with the remark that some discount would apply for the inconvenience.

Arriving, as the price was the same, I complained, and then the price increased, instead of reducing.

In the first night there was a bug problem in one of the beds in the bedroom, forcing a sofa sleep.

It was hard to achieve the manager, as she stays only short time at the hotel, and did not called, as the reception informed.

After 10 years using this chain, in the next trip unfortunately I will change.
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Date of stay: May 2014Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Raymond L asked a question Jun 2015
Reno457 contributions85 helpful votes
Does this hotel/motel have an elevator?
Answer from wardsusan
Franklin, North Carolina15 contributions10 helpful votes
Yes. It does
Jesús G wrote a tip Dec 2021
Monterrey, Mexico2 contributions
1.0 of 5 bubbles
"Never stay here unless you want to get robbed"
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Nick W wrote a tip Jul 2018
1 contribution
5.0 of 5 bubbles
"Get the deluxe room with the sleep sofa it has the comfort of being home. Rooms at the end of the halls have better views."
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Vincente T wrote a tip Mar 2018
Arlington, Texas3 contributions
4.0 of 5 bubbles
"Keep your shoes/slippers on."
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mystical711 wrote a tip Mar 2018
Plano, Texas18 contributions
1.0 of 5 bubbles
"Absolutely Terrible"
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Maria T wrote a tip Nov 2016
Joshua, Texas1 contribution1 helpful vote
2.0 of 5 bubbles
"Not here if you want a good nights rest."
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Not the right property for you?
There are more places to choose from in the Houston area.
PRICE RANGE
C$102 - C$130 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTexasTexas Gulf CoastHouston
NUMBER OF ROOMS
98
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Extended Stay America - Houston - Westchase - Westheimer - UPDATED Prices, Reviews & Photos

Frequently Asked Questions about Extended Stay America - Houston - Westchase - Westheimer
What are some of the property amenities at Extended Stay America - Houston - Westchase - Westheimer?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Extended Stay America - Houston - Westchase - Westheimer?
Guests can enjoy free breakfast and barbeque facilities during their stay.
Is parking available at Extended Stay America - Houston - Westchase - Westheimer?
Yes, free parking is available to guests.
Are there opportunities to exercise at Extended Stay America - Houston - Westchase - Westheimer?
Yes, guests have access to a pool during their stay.
Are pets allowed at Extended Stay America - Houston - Westchase - Westheimer?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Is Extended Stay America - Houston - Westchase - Westheimer accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.
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