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Extended Stay America - Houston - Galleria - Westheimer

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Extended Stay America - Houston - Galleria - Westheimer
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109 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Houston - Galleria - Westheimer
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Showing 97: English reviews
Reviewed 15 April 2015 via mobile

Very good hotel,but they give 4 cards and only 2 work.If 2 work,so why they gave 4???Hate cards+doggies here.When i came here,it was good,but the problem of cards irritated me.I like the hotel,but they shouldnt allow dogs here.Sorry.But Plz Improve

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Helpful?
Thank Mohammad I
Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review

Thank you for taking time to write a review of your stay. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. It is always gratifying to know that our performance was effective and appreciated. Regarding pets, our hotel policy is we do allow small pets and I apologize...

Amsterdam, The Netherlands
Reviewed 8 April 2015

For those staying with he American cancer Society, there is no shuttle to MD Anderson. With what you pay for taxis, you might as well stay on your own nearer the Medical Center. There is a stale smell to the rooms and the traffic is very noisy. The staff is kind and cordial. The only good thing. Beds are AWFUL!...

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Helpful?
Thank VigeeBlue
Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am disappointed we failed to give you the fine accommodations and service we strive for with all of our guests. Please know that your comments have been reviewed in detail with our department head. Unfortunately, our hotel does not offer a shuttle service...

Izmir, Turkey
Reviewed 13 December 2014

The front desk staff was unfriendly. The dirties place I have ever stayed in. The bathtube was full of hair when I checked in and this was not a problem to the staff The only positive commend is the location of the hotel!!

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1Thank aslisen79
Reviewed 2 November 2014

I stayed in this hotel twice and have received a good and friendly attention from the people, specially from Ms. Monique, the front desk office. She was always very helpful and kind, solving all problems presented. Regards Edson Ayub

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Thank Edson A
Houston, Texas
Reviewed 23 October 2014

The location is very convenient to walk to restaurants, CVS and the Galleria to shop. The front desk staff are pleasant, friendly, helpful and all of that with a smile. Its the perfect stay in the Galleria for business.

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Thank 813travelinglady
Naples
Reviewed 11 October 2014 via mobile

Price seemed okay for location before we arrived however the smell, time of delivery for amenities (over 2 hours, 2 telephone calls, followed by a walk down to the front desk for providing a pillow with no pillowcase and then being out of clean pillowcases), finding receipts from previous guests under our bed (from May 2014), quality of towels, sheets...

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Thank Mkgoddard
Houston, Texas
Reviewed 18 September 2014 via mobile

Check in was fast and pleasant. This property is clean and quite. The mall is within walking distance. Rooms are clean. Just a place to stay. Will return. This location is eazy on and off the freeway.

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Thank ureyes
Gurabo, Puerto Rico
Reviewed 1 September 2014

I was in that hotel for the wedding of my daughter and the experience was excellent. Super quiet hotel and clean. Near to CVS, excellent restaurants, and to Galleria Mall. It is in the center of the city and accessible to taxis and buses.

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Thank barbie591
Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review

We appreciate you taking the time to write such a wonderful review. We are glad that you enjoyed our clean and quiet hotel. We are also happy to hear that our location was so convenient for you. Thank you again for your kind words. We hope to see you again in the future.

Doha, Qatar
Reviewed 6 August 2014

As the title says... I stayed at this hotel for 3 weeks. The hotel is very well located, walking distance to all nice restaurants, shopping areas, cafa's and Galleria. Rooms are comfortable, with a decent size living area with a full kitchen. Corridor are quiet, ample free parking. Beds I will give 6/10 as they were a bit hard. Overall...

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Thank Shehzad S
Reviewed 16 May 2014

Spacious rooms, noisy AC, excellent location near Galleria mall, no services for the room , it is an extra, the plus is free wifi to stay in touch with family when you are away. No restaurants in the hotel, even the breakfast is grap and go. Chip Hotel, except when there is major event (like OTC) the price is multiplied...

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1Thank MohsenBou
Manager_11525, Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I’m so pleased to hear that you enjoyed our convenient location and spacious suites with fully equipped kitchens at a great value. Still, I’m disappointed to learn that you experienced maintenance issues in your room. I will meet with the staff to review our...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Houston - Galleria - Westheimer

Address: 4701 Westheimer Rd, Houston, TX 77027-4717
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: $98 - $138 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Houston - Galleria - Westheimer 2.5*
Number of rooms: 110
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Houston - Galleria - Westheimer staff and other travellers.
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Questions? Get answers from Extended Stay America - Houston - Galleria - Westheimer staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would recommend the third floor and backview for people that loves privacy.”
 of 5 bubbles , 18 Nov 2016 | Read review
“Be sure to double check with staff on requested services. PM and AM staff do not share information”
 of 5 bubbles HombreUSA, 5 Feb 2016 | Read review
“very noisy residents.”
 of 5 bubbles 554ramib, 17 Sep 2015 | Read review
“We liked the back of the hotel by the stairs, it was easier to move the dog in and out.”
 of 5 bubbles SusanV786, 6 Aug 2015 | Read review
“No good rooms. Lots of noise. A little smelly. Stay somewhere else.”
 of 5 bubbles VigeeBlue, 8 Apr 2015 | Read review
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