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Extended Stay America - Houston - Galleria - Westheimer

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Extended Stay America - Houston - Galleria - Westheimer
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126 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Houston - Galleria - Westheimer
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Showing 114: English reviews
Houston, Texas
Reviewed 17 September 2015

I stayed at extended stay in Houston Galleria 2300 West loop south from the first week of June 2015 until end of August. It was an OK stay until one night I noticed two bed bugs on the top white sheet. When I lifted the bed sheet, I found at least eight more of them. I took few pictures of...

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Thank Rami B
Austin, Texas
Reviewed 17 September 2015 via mobile

Hotel wasn't too bad. It's right across from the Galleria mall and the area felt safe. Check-in went smooth and pretty quick. The room itself was clean and just as advertised. The only complaints I had were 1) the towels felt super thin and rough. 2) the curtains were right over the a/c unit so any air that came out...

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Thank Antoine L
Lithonia, Georgia
Reviewed 6 August 2015

We were displaced in May 2015 after the flooding in Houston. We were placed in another extended stay hotel, but had to move to another. We were very happy with the staff there. No onsite restaurants, but a really nice Italian placed steps away. Also, the Galleria is within walking distance. We used Uber to get there. The only neg?...

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Thank Susan V
Fort Worth, Texas
Reviewed 1 August 2015

Out of all of the hotels I have stayed at in the world, I can only think of one that has been dirtier. We arrived very late, and the first room we were given had an overpowering smell of vomit. There were some type of linens soaking in the sink, and the mattresses had been stripped and stood against the...

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Thank MochileroBurton
Boulder City, Nevada
Reviewed 8 July 2015

Our stay at the Extended Stay America on Westheimer was the worst stay at a hotel ever! There were a number of issues that we faced but I will highlight only the worst. After one night at the hotel, we smelled cigarette smoke coming into our room. After looking around inside and outside the hotel I noticed that the smoking...

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Thank Patty1123
Manager_11525, Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review

Thank you for your recent review of your stay. We are disheartened to hear of your entire experience and sincerely apologize for the issues you encountered during your stay. I have shared your feedback with our team to ensure these concerns are addressed immediately to prevent this type of experience from being repeated in the future. We rely on feedback...

Genoa, Italy
Reviewed 29 May 2015

The hotel is located in a good area, facilities were great which included a good kitchen, ample parking space and nice staff. Overall good experience, I would stay here again if visiting Houston again.

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Thank pavankm7
Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review

Thank you for taking the time to write a review of our hotel. I am glad to hear that you were pleased with our staff, our location, and your fully equipped kitchen during your visit with us. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope to have...

Atlanta, Georgia
Reviewed 21 May 2015 via mobile

I've stayed at many hotels because of medical stays with my husband. When we decided to relocate because of my husband medical state and wanting to retain the doctors that saved his life, we remained at the hotel that we so often called home away from home. While looking for a home we remained at this location for several reasons;...

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1Thank lori w
Reviewed 15 April 2015 via mobile

Very good hotel,but they give 4 cards and only 2 work.If 2 work,so why they gave 4???Hate cards+doggies here.When i came here,it was good,but the problem of cards irritated me.I like the hotel,but they shouldnt allow dogs here.Sorry.But Plz Improve

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Thank Mohammad I
Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review

Thank you for taking time to write a review of your stay. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. It is always gratifying to know that our performance was effective and appreciated. Regarding pets, our hotel policy is we do allow small pets and I apologize...

Amsterdam, The Netherlands
Reviewed 8 April 2015

For those staying with he American cancer Society, there is no shuttle to MD Anderson. With what you pay for taxis, you might as well stay on your own nearer the Medical Center. There is a stale smell to the rooms and the traffic is very noisy. The staff is kind and cordial. The only good thing. Beds are AWFUL!...

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Thank VigeeBlue
Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Westheimer, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am disappointed we failed to give you the fine accommodations and service we strive for with all of our guests. Please know that your comments have been reviewed in detail with our department head. Unfortunately, our hotel does not offer a shuttle service...

Izmir, Turkey
Reviewed 13 December 2014

The front desk staff was unfriendly. The dirties place I have ever stayed in. The bathtube was full of hair when I checked in and this was not a problem to the staff The only positive commend is the location of the hotel!!

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1Thank aslisen79

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Near Extended Stay America - Houston - Galleria - Westheimer

Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Houston - Galleria - Westheimer

Address: 4701 Westheimer Rd, Houston, TX 77027-4717
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: $107 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Houston - Galleria - Westheimer 2.5*
Number of rooms: 110
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Houston - Galleria - Westheimer staff and other travellers.
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Questions? Get answers from Extended Stay America - Houston - Galleria - Westheimer staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Find another hotel.....”
 of 5 bubbles HoustonF, 16 Mar 2017 | Read review
“Corner suites are large and comfortable”
 of 5 bubbles shoup2017, 1 Jan 2017 | Read review
“I would recommend the third floor and backview for people that loves privacy.”
 of 5 bubbles , 18 Nov 2016 | Read review
“Be sure to double check with staff on requested services. PM and AM staff do not share information”
 of 5 bubbles HombreUSA, 5 Feb 2016 | Read review
“very noisy residents.”
 of 5 bubbles 554ramib, 17 Sep 2015 | Read review
5 of 5