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Candlewood Suites Houston by the Galleria

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Candlewood Suites Houston by the Galleria
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94 Reviews from our TripAdvisor Community

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There are newer reviews for Candlewood Suites Houston by the Galleria
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Showing 90: English reviews
Atlanta, Georgia
Reviewed 1 February 2016

The hotel is location in a great location just off 610 & 59 with the galleria is right around the corner. The hotel and it's grounds are in great condition. The gill area is very useful, but there are plenty of restaurants around to choose from. Hillary at the front desk was fantastic.

Thank Oscar R
San Miguel de Allende, Mexico
Reviewed 28 January 2016

The rooms were quite good and comfortable. They had several nights of problems with their fire alarms going off in the middle of the night. The staff was very helpful with this and went out of their way for us. They ultimately got the problem fixed. ONE HOTEL STAFF PERSON WAS EXCEPTIONAL and that was Hilary Rickard. She was at...

Thank william p
IHGService, Guest Relations Manager at Candlewood Suites Houston by the Galleria, responded to this review

Dear william p, We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment. Once again thank you for the wonderful and kind words of praise. Sincerely, Orlando A. Case Manager IHGService

Donna, Texas
Reviewed 2 January 2016

My young daughter and I, just two girls off to see the big city, what a trip. A neighbor gave me a heads up on this hotel and I was not disappointed. From the wonderful girl at the front desk, more about her later, to a really nice clean room, this is a great place to stay. Our room was...

1Thank may310
Denise R, Director of Sales at Candlewood Suites Houston by the Galleria, responded to this review

Hello May and Mollie, Thank you for the kind words regarding your stay at the Candlewood Suites Houston by the Galleria. I will for sure extend your message to Hillary, she is a big part of our team. We look forward to your return and thanks for staying with us. Consider us home.

Bengaluru, India
Reviewed 18 October 2015 via mobile

Stayed at this hotel for 5 days on a business trip. It is a no frills hotel which i guess is good when staying for long durations. But for a short business trip, you can get places much closer to downtown at the same price. The rooms are pretty large and self sufficient. There is an attached kitchen with microwave,...

1Thank Promit
IHGCare, Guest Relations Manager at Candlewood Suites Houston by the Galleria, responded to this review

Dear Promit, Thank you for taking time to write us a review during your business trip. I am pleased to read that you regarded our suites, amenities and facilities convenient for your needs and staff to be helpful. On the other hand, it is disheartening to know that lack of some facilities and housekeeping services fell below your expectations. Your...

Reviewed 30 September 2015 via mobile

I will not be staying at this hotel anymore. I was there last week and the smell in the room was horrible it also felt very humid. On Thursday the alarm went off around 2am and we were outside for a very long time. The staff never came outside to notify us that it was safe to come inside over...

3Thank Leslie L
IHGCare, Guest Relations Manager at Candlewood Suites Houston by the Galleria, responded to this review

Dear Leslie L, Thank you for taking the time to write a review about your stay with us. We would like to apologize for falling short of your expectations regarding our rooms. We also regret any inconvenience you experienced during your visit. We give the utmost importance to our guest comments as they help us improve and continually provide the...

Reviewed 21 September 2015

This is my third stay here. The first two stays were pretty much ok. This time, the first room they gave me reeked of mold so bad it made my eyes burn. The carpets were damp, even in the closet. I was given a second room that was better but it was still damp, smelled faintly of mold and the...

2Thank ProfessorMedical
IHGCare, Guest Relations Manager at Candlewood Suites Houston by the Galleria, responded to this review

Dear ProfessorMedical, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us, especially with cleanliness. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving...

Houston, Texas
Reviewed 17 August 2015

This is not a typical candle wood suites hotel at all, very disappointing , I keep changing room and never got rid of mold smell and itchiness in skin. Many fellow roomies shared the same view. All room servicers, blame humidity in Houston as the only reason for their faulty ventilating and ac units.

4Thank Sunshows
IHGCare, Guest Relations Manager at Candlewood Suites Houston by the Galleria, responded to this review

Dear Sunshows, Thank you so much for sharing your experience with our hotel. We would like to apologize for the sub-par experience you had with the overall condition of our rooms during your stay. We would like to follow up on this situation that is why we have sent you a private message to obtain more information. We hope that...

Harlingen, Texas
Reviewed 14 August 2015

Traveling for medical reasons we found this hotel by accident 4 weeks before we stayed there. The young lady at the desk, Hilary, went out of her way to answer our questions and show us "her" hotel. The back story is that we had just spent a week in a terrible hotel and were on our way home 350 miles...

3Thank Vince W
Reviewed 4 August 2015

Rooms are quite. I selected a Queen suite. Large flat screen TV. Very comfortable bed. Full kitchen with microwave and dishwasher. Fast WiFi compared to a lot of hotels. Large work space on built-in cabinets.

Thank Timothy F
Roanoke, Texas
Reviewed 30 June 2015 via mobile

Spacious rooms, comfy bed. Love all the space in the bathroom. General manager has been very attentive to our corporate needs. Beatrice at the front desk is delightful! Cons are: awkward layout with manually opened lobby doors make it difficult to get a luggage cart in and out; this is a pet friendly property so barking dogs can occasionally be...

Thank Chamanana
Denise R, Director of Sales at Candlewood Suites Houston by the Galleria, responded to this review

Dear Chamanana, Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We look forward to your return. With much appreciation, Denise R. | Director of Sales

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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Come and experience our new Comforts of Home™ Bedding Collection.The Candlewood Suites Houston by the Galleria Hotel, is you best choice for alternative corporate housing, temporary housing and extended stays. We have easy access to Houston's Downtown business district, Galleria business district and the Greenway Plaza. Our suites, big and built for comfort, are the ultimate accommodations for business travelers. Each suite has a full kitchen complete with microwave and full size refrigerator with ice maker. Work efficiently at your oversized executive desk with two separate phone lines and free high-speed Internet access. Relax in the overstuffed recliner while you enjoy the CD player or watch a DVD from our free video and CD library. Work off some stress in our fitness center or visit our Candlewood Cupboard. You can purchase meals, snacks and sundry items at value prices. We re a pet friendly hotel too (fees apply). The Candlewood Suites Houston by the Galleria Hotel is located less than half a mile south of the Galleria - One mile from Greenway Plaza and three miles from Reliant Park. ... more   less 

Additional Information about Candlewood Suites Houston by the Galleria

Address: 4900 Loop Central Dr, Houston, TX 77081-2210
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $119 - $472 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Houston by the Galleria 2.5*
Number of rooms: 122
Reservation Options:
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Also Known As:
Candlewood Suites Houston By The Galleria Hotel Houston
Houston Candlewood Suites
Candlewood Houston
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Questions & Answers

Here's what travellers have asked, with answers from Candlewood Suites Houston by the Galleria staff and other travellers.
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Colorado Springs, Colorado

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“221 is quite and away from the parking lot”
 of 5 bubbles 296joseg, 13 Nov 2016 | Read review
“who cares, there is nothing around so every room its fine”
 of 5 bubbles Evonthemagician, 16 Aug 2016 | Read review
“Be sure to watch your exits when getting here - it can be tricky!”
 of 5 bubbles Bidkids, 1 Mar 2016 | Read review
“Don't go for this hotel at all !!”
 of 5 bubbles 799sachinj, 11 Feb 2016 | Read review
“Ask the staff at the desk, very helpful”
 of 5 bubbles may310, 2 Jan 2016 | Read review
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