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Extended Stay America - Houston - Northwest

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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Extended Stay America - Houston - Northwest
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57 Reviews from our TripAdvisor Community

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Showing 55: English reviews
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Reviewed 3 weeks ago via mobile

Hotel stay was great. The receptionists were exceptional. Jazzmine was really professional and excellent in service delivery. The hotel was clean and renovated. Looks better than the last time. I recommend it for someone.

Thank ikenara1
00esa, General Manager at Extended Stay America - Houston - Northwest, responded to this review

Thank you for choosing Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister once again. We are delighted to know you thoroughly enjoyed your time with us and that our outstanding hospitality and well-kept left you with a great impression. We will be sure to share your compliments with the entire team, especially with Jazzmine for the...

Houston, Texas
Reviewed 14 April 2017 via mobile

This extended stay America was very clean and well worth the money. It's conveniently nearby to everything that you would need, plenty of restaurants, a nearby Walmart and easy access to the 290 that leads you to all the different parts of Houston. I was mostly impressed by the up keeping of the hotel and their friendly and helpful front...

1Thank Smiley340
Manager_11525, Manager at Extended Stay America - Houston - Northwest, responded to this review

Your feedback is important. Thank you for sharing. It is great to see you were well accommodated with a clean, comfortable experience at our hotel and that you valued our convenient location. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.

Atlanta, Georgia
Reviewed 13 April 2017 via mobile

Stayed at this hotel for a while on business. Loved it! Thumbs up to the staff who were always attentive and professional. It was always a pleasure dealing with all of them and especially Mrs Deianari who was super courteous and on the ball with us all the time. The rooms are clean and spacious and the furnishings awesome. I'm...

1Thank mcreate
Manager_11525, Manager at Extended Stay America - Houston - Northwest, responded to this review

We appreciate you taking the time to share your experience and for choosing to stay with us. It is great to see you were well accommodated by our staff and that you valued staying at our hotel. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to...

Reviewed 2 March 2017 via mobile

This is now my most favorite locations to stay. The staff is great and welcoming, I'm feel very much so at home here. There are a wide variety of restaurants and stores near this location in walking distance.

1Thank Chrys C
Manager_11525, Manager at Extended Stay America - Houston - Northwest, responded to this review

Thank you for taking the time to share your experience. I am glad to see you were well accommodated by our staff and that you consider our hotel as one of your favorites. Thank you for your amazing review of our property. We are delighted to know you were pleased with your stay. Once more,

Reviewed 24 September 2016 via mobile

Upon entering my room, I could hear my toilet running constantly. The drawers were broken on the dresser and the room had a bad odor. The next morning, I was awakened abruptly at 9am by loud banging on my door from the Extended Stay staff demanding that I tell them if I was going to stay or check out at...

Thank Shawana A
Dickson, Tennessee
Reviewed 4 September 2016 via mobile

This place looks to be in a nice area, it is clean, staff was nice, BUT within 30 minutes there was a murder within 40 yards of the parking lot. Few days later Our driver side windows where knocked out and vehicles were broken into. Come to find out this is very common for the area. HPD said last time...

Thank safetravels365
Prosper, Texas
Reviewed 30 May 2016

Seems this place has not changed since I traveled here on a mom/daughter trip with my 2 young girls quite some time ago. First, I arrived and found multiple grocery carts in the area directly behind the hotel and in a scary part of town. I got to our room on the first floor in the front of the building...

Thank TX_Mom123
Reviewed 7 March 2016

I chose to stay here for a 3 week work trip. I didn’t want to have to go out for dinner every night. Unfortunately I was told that there was no cookware available for me, they said it was stolen from previous guests. They had limited plates and silverware, no bowls were available either. No hangers in the closet. I...

Thank Greg_the_Sadtraveler
Manager_11525, General Manager at Extended Stay America - Houston - Northwest, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. Additionally, I have used your comments to retrain our staff to...

Baton Rouge, Louisiana
Reviewed 9 January 2016

I was shocked at the negative reviews of this hotel - maybe they've had a management change but my experience has been totally different! I've stayed 3 times in the last 4 weeks and am going back tomorrow, actually, because this hotel is very clean, the staff is friendly and welcoming (they greet me by name and ask how my...

1Thank Rebecca F
Reviewed 15 August 2015

Casual attitude toward housekeeping and maintenance. Large dead cockroach on carpet near door of tired kitchen. Very good price on Priceline. Large room. Pool not open during August stay. Secure internet appreciated. South end fire exit didn't lock. Bedroom TV and noisy air conditioner right next to each other.

2Thank Norm L

23 photos of this hotel

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Hotel & Grounds (1)
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Room/Suite (7)
Hotel & Grounds (2)
Dining (1)
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11/06/2017 12/06/2017
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  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff

Additional Information about Extended Stay America - Houston - Northwest

Address: 5454 Hollister St, Houston, TX 77040-6122
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $88 - $116 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Houston - Northwest 2.5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Extended Stay Deluxe Houston-Northwest Hotel Houston
Extended Stay Houston
Houston Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Houston - Northwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go to another hotel like I did”
TX_Mom123, 30 May 2016 | Read review
“Stay somewhere else.”
  • Carpet stains
  • poor drywall repair
  • Ants on desk
  • No drain catcher
  • under the sink
  • Missing Cover
  • Cracked toliet
  • this is what i got for cooking
Greg_the_Sadtraveler, 7 Mar 2016 | Read review
“I just ask for a quiet room and I always get one!”
994rebeccaf, 9 Jan 2016 | Read review
“Away from street.”
409norml, 15 Aug 2015 | Read review
“Rooms across the highway are cleaner and not full of sketchy clientele.”
mollyd981, 27 Apr 2015 | Read review
5 of 5
US$66* /night
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Prices are for 1 room, 2 adults
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