Extended Stay America - Houston - Northwest - HWY 290 - Hollister

Extended Stay America - Houston - Northwest - HWY 290 - Hollister

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Traveller (32)
new clean blanket with holes
Room & Suite (56)
This is all of the hotel's free "breakfast included" options.
Dining (3)

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About

3.5
#301 of 538 hotels in Houston
4.1 of 5 bubbles
Location
3.8 of 5 bubbles
Cleanliness
3.9 of 5 bubbles
Service
4.0 of 5 bubbles
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Meeting rooms
Non-smoking hotel
Self-serve laundry
Parking
Wifi
Outdoor pool
Room features
Air conditioning
Kitchenette
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
2.0 of 5 stars

Location

5454 Hollister St, Houston, TX 77040-6122
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 42 out of 100
42
Hobby Airport
31.5 km
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George Bush Intercontinental Airport
22.6 km
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78Reviews0Q+A17Room tips
Traveller rating
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Detailed Reviews
Babyzero wrote a review Feb 2020
2 contributions
4.0 of 5 bubbles
As LongTerm guests .. ive seen many security guards come and go.. for the 1st time I feel completely confident & safe since RICHARD started! Expect a visible security guard patrolling the grounds on foot, greeting you at your vehicle and walking you in the safe passage into the building… He really takes his job seriously and I've never seen Security he would be so professional and actually made me feel safe until Richard! He's a great new asset to the building and I promise you your vehicle and yourself will be safe here
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from iResponze A, Manager at Extended Stay America - Houston - Northwest - HWY 290 - Hollister
Responded Feb 15, 2020
Thank you for reviewing your stay at Extended Stay America. We are delighted to read that Richard went a step beyond to make your stay more comfortable. Your compliments will surely be shared with him. We enjoyed having you as our guest and hope to have the opportunity to welcome back on a future visit. Sincerely, Hotel Management
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Norm L wrote a review Aug 2015
1 contribution2 helpful votes
3.0 of 5 bubbles
Casual attitude toward housekeeping and maintenance. Large dead cockroach on carpet near door of tired kitchen. Very good price on Priceline. Large room. Pool not open during August stay. Secure internet appreciated. South end fire exit didn't lock. Bedroom TV and noisy air conditioner right next to each other.
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Date of stay: August 2015
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled solo
Room Tip: Away from street.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
trice7360 wrote a review Apr 2013
Brooklyn, New York, United States24 contributions9 helpful votes
3.0 of 5 bubbles
Pros:
1. Location, location, location! Close to shopping, food, and entertainment. Target, Walmart, and a few clothing stores were right across the over pass. Golden Corral was almost directly behind the hotel. There were many other food places there. The zoo, aquarium were about a 15 minute drive away. There was even a movie theater across the overpass. Hotel was close enough to everything yet not too close where there is a lot of foot traffic around.
2. The girl at the front desk in the morning was amazing! She was so cheerful and helpful.
3. A lot of space, perfect for extended stays.
4. Parking was great! It was never hard to get a spot in the parking lot.
5. The price for my trip was amazing! I will definitely book a room there again.
Negatives:
1. When you walk into the hotel from the side entrance, the floors are nasty! They need to steam clean it or change it altogether.
2. The staff doesn't change the garbage cans in the hallway often. Someone put some funky smelling food or something in the garbage can and it stunk up the staircase for 2 days.
3. The hotel has a musty smell to it. You could tell that maintenance doesn't clean the common areas often(aside from the lobby).
4. When I entered my room, the floors and walls were dirty. In the bathroom, there was hair on the shower walls and on the blow dryer. When I asked about them cleaning my room, they said I would have to pay $10 to have house keeping clean my room again. I was so annoyed. I went down the block to Walmart, and bought cleaning supplies and did a through cleaning of the kitchen and bathroom myself.
5. The bed was broken. Upon looking at the bed, it looked normal, but when you lay on it, it sunk down in the middle. Felt like I was sleeping in a hammock rather than a queens size bed.
6. All of the windows were smudged on the glass and there was white residue on the window frames. I was afraid to touch it. My boyfriend ended up buying bleach and cleaning the windows as well.
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Date of stay: April 2013
4.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manager_11525, General Manager at Extended Stay America - Houston - Northwest - HWY 290 - Hollister
Responded Apr 26, 2013
I appreciate you bringing your experience to our attention. It pleases me to read that you really liked the location of our hotel, especially that it was so close to shopping areas and other establishments. As well, I am glad that my staff was able to assist you and you liked having parking available on-site. Still, I am sorry that your room was not cleaned properly. I have spoken with our housekeeping staff about the importance of cleaning each room thoroughly so your experience is not repeated. Thank you very much for bringing this to our attention. If you would like to discuss this further, please do not hesitate to contact me at hnw@extendedstay.com. We hope you will give us the opportunity to provide you with a better experience the next time you're in the area.
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Jae G wrote a review Aug 2021
1 contribution
1.0 of 5 bubbles
For this being an extended stay hotel anyone would expect more than what was given. Roaches came out of every outlet that we tried to plug something in as well as crawling on the shower curtain. When we informed the front desk they said they would put an order in for it to be sprayed. A giant rat ran through our room and we had to switch to another roach infested room that had them in the outlets, shower, and now refrigerator. We had to purchase an air mattress because we were informed to NOT pull out the pullout sofa bed because it takes maintenance over an hour to try to fold back in. No extra towels are available. You have to physically hand your used towels over to get new ones. Air conditioner did not work properly in the room so we were given a dusty box fan.... and we were in Texas! Poor customer service and sarcastic attitudes all around.
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Date of stay: July 2021
4.0 of 5 bubblesLocation
1.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ESA GM, General Manager at Extended Stay America - Houston - Northwest - HWY 290 - Hollister
Responded Aug 8, 2021
Thank you for sharing your concerns with us. We apologize for the disappointing experience and the difficulties you encountered with our hotel and service. Our pest control provider does service our hotel on a routine basis, and we will professionally investigate your comments to guarantee procedures are being followed and will do the necessary steps. We will share your message appropriately as we are committed to enhancing our services on all levels. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you again; we hope you will consider staying with us in the future so we can provide you with the seamless stay you deserve. Sincerely, Hotel Management
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Susan M wrote a review Mar 2022
1 contribution
5.0 of 5 bubbles
Great staff and room. One room had roaches but they were fighting hard to get rid of them. Not the fault of the hotel. Don’t be deterred if you get a room net to a long term guest that is dirty. The hotel will do everything they can.
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Date of stay: January 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ESA GM, General Manager at Extended Stay America - Houston - Northwest - HWY 290 - Hollister
Responded Mar 9, 2022
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
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Vakween wrote a review Feb 2013
Atlanta, Georgia1 contribution2 helpful votes
1.0 of 5 bubbles
If you do not have a problem with doing your own housekeeping, this hotel is for you. I have never stayed in a hotel where I had to change my linen and take them down to the front desk to exchange them. This not only applied to the towels, but also to the sheets, WOW! Housekeeping was only available for the rooms of persons checking out. And the breakfast was a joke. No juice, only coffee and muffins and breakfast bars. There were two good things: Location and Size of room. Close to lots of shopping and food and the rooms were very spacious. WOULD NOT RECOMMEND THIS HOTEL.
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Date of stay: February 2013
1.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Saints01Houston, Manager at Extended Stay America - Houston - Northwest - HWY 290 - Hollister
Responded Feb 19, 2013
Thank you for taking the time to make us aware of your experience. Providing for your total satisfaction, from the moment you arrive to the moment you depart, is my staff's primary duty. Hearing that we failed in your case is truly disheartening, and for that, I offer you my sincerest apology. We know that our guests have many lodging options, which is why we work hard to provide them with the exact service they expect. As is true of most extended stay hotels, we offer scaled back housekeeping service. We also offer additional daily housekeeping service for a nominal charge. Functioning in this way allows us to provide all guests with the number of housekeeping services that best suits them. I do regret, however, that we were not able to make this clear to you before you booked your stay with us. Again, I apologize and promise you that we are committed to your total satisfaction. If there is anything you would like to discuss further with me or our guest relations team, please don't hesitate to contact us by visiting our website and clicking on the Contact Us link at the bottom of the page. I do hope you will give us the honor of having you as a guest again if future travels will bring you into our area
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VALance wrote a review Apr 2007
Richmond, VA1 contribution2 helpful votes
4.0 of 5 bubbles
For $54.99 a night we were at first dubious, so we only
guaranteed the first night at the daily rate ($20 more). This property was rennovated 4 months ago as I write (Apr. '07).
It was clean as a whistle. Staff pleasant. Small pool plus
exercise room. Shortcomings? Your room is only made up
by a maid once a week. For clean towels, you exchange
"old" towels for fresh towels at the front desk. Free breakfast
consists of bagels, coffee and fresh fruit (apples/oranges).
This falls short of most free breakfasts. If you are used to
the Savoy, Hilton or Marriott, Extended Stay Deluxe - Northwest
at this location won't fit the bill. But, you'll have extra bucks
for attractions and meals out. We did not use the frige, microwave, or oven. Total stay, 11days.
P.S. Immediate surroundings: a new-looking office park.
1-1/2 blks. from I-290.
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Date of stay: April 2007
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesCheck-in / front desk
4.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
tls709 wrote a review Jan 2019
Carpentersville, Illinois3 contributions1 helpful vote
1.0 of 5 bubbles
Had some unfortunate luck being stuck in this place while in town on business. Im not going to nit pick the room to death about the god awful internet speed or the lack of water pressure in the shower. Or how it had a certain “smell” to it or how the kitchen area and decor in the room it self screamed in need of an update. Or how 2 of my fellow co workers had their trucks broken into in the parking lot, 10 feet from the front door. What I will not tolerate though is the king size roach I killed early one morning. Now ok Im reasonable enough guy, we area in the tropical south and this isn’t the best hotel in the area so maybe there will be a few creepy crawlers scurrying about but the attitude of the woman I mentioned it to at the front desk in the morning and no type of response when I got back in the room in the evening is inexcusable. Not sure what I was expecting though. Maybe a quick sorry note or a good vacuum of the room. Nothing at all. Im not looking for a hand out but it would have been nice to have some one come do a clean and check of the room. Maybe some fresh towels when I got back. But no, the room was in the same shape as when I left. And Im sure the family of the roach I killed is all nice and nestled in my luggage now awaiting their revenge on me when I get them back home to my house in a few days. Disgusting.
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Date of stay: January 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 00esa, Manager at Extended Stay America - Houston - Northwest - HWY 290 - Hollister
Responded Jan 22, 2019
Dear tls709, thank you for your review and for choosing to stay at our hotel. We certainly apologize for the issues you encountered which led to a disappointing stay. We have shared your feedback with our management team so adjustments can be made immediately. We would appreciate hearing from you regarding the specifics of your stay so we can make the appropriate changes and also have your guest room inspected and treated as a precaution for the unwelcome visitors. Please contact our hotel directly at your earliest convenience. We look forward to hearing from you and leaving you with a more favorable impression of our staff and hotel. Sincerely, Hotel Management
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sriman14 wrote a review Jul 2018
Austin, Texas4 contributions1 helpful vote
1.0 of 5 bubbles
The Good: The front desk people were friendly.
The Bad:
1) The whole place reeked. I walked in and the air felt thick with grossness.
(I should have turned and ran at this point)
2) The room: smelled like no one had given it a good clean EVER. The hard floors were sticky, the remote was sticky (I gag just thinking about what nastiness lives on that remote). There was a mysterious puddle of water in the middle of the kitchen floor that never evaporated. I'm telling you, this place was BAD.

The UGLY:
I woke up with my left eye swollen and tiny bites all over my body!!! God only knows what nastiness I sleep in on that bed. And I did my best not to touch the top cover only the sheets that supposedly get washed.

Plus there was what looked to be blood splatter near an outlet (see pic).

Overall this was the worst hotel I've ever stayed at. I've stayed in Motel 6s and Super 8s in tiny towns in New Mexico and Louisiana that were WAY cleaner that this joint!
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Date of stay: July 2018
1.0 of 5 bubblesValue
1.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
Trip type: Travelled solo
Room Tip: room 203 has what looks to be blood spatter on the wall
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 00esa, Manager at Extended Stay America - Houston - Northwest - HWY 290 - Hollister
Responded Jul 31, 2018
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire cleaning staff. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. Please do not hesitate to contact our general manager directly if you would like to discuss this matter in more detail. Thank you for being our guest, and we hope you will consider staying with us again. Hotel Management
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X7578XUmichaelk wrote a review Jan 2018
Houston, United States1 contribution1 helpful vote
5.0 of 5 bubbles
Awesome hotel, great people, and the monthly rate was absolutely outstanding. The staff was always very helpful and accommodating. The manager, Krissy took the time to know me personally and super responsive to all of my requests. I would highly recommend the hotel to anyone.
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Review collected in partnership with Extended Stay
Date of stay: January 2018
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 00esa, Manager at Extended Stay America - Houston - Northwest - HWY 290 - Hollister
Responded Jan 11, 2018
Michael, it was our pleasure having you as our guest at Extended Stay America. We are delighted to read you had an amazing stay with us and loved our friendly staff. We will be surely sharing your praises with the entire team for providing you with an excellent service. Thank you for recommending us to the future guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
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RhondaReyes wrote a tip Feb 2020
Pearland, Texas20 contributions2 helpful votes
1.0 of 5 bubbles
"Needs new management and renovation"
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sriman14 wrote a tip Jul 2018
Austin, Texas4 contributions1 helpful vote
1.0 of 5 bubbles
"room 203 has what looks to be blood spatter on the wall"
Read full review
VagabondMedic wrote a tip Nov 2017
Dubai, United Arab Emirates69 contributions70 helpful votes
3.0 of 5 bubbles
"Consider another hotel if possible; if not, the rooms I saw were all the same as my review."
Read full review
Chucho T wrote a tip Jun 2017
Houston, Texas11 contributions14 helpful votes
4.0 of 5 bubbles
"Get a suite they are cool"
Read full review
C B wrote a tip May 2016
Prosper, Texas27 contributions9 helpful votes
1.0 of 5 bubbles
"Go to another hotel like I did"
Read full review
Not the right property for you?
There are more places to choose from in the Houston area.
PRICE RANGE
C$104 - C$122 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stay deluxe houston-northwest hotel houston, extended stay houston, houston extended stay
FORMERLY KNOWN AS
Extended Stay America - Houston - Northwest
LOCATION
United StatesTexasTexas Gulf CoastHouston
NUMBER OF ROOMS
85
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Extended Stay America - Houston - Northwest - HWY 290 - Hollister - UPDATED Prices, Reviews & Photos

Frequently Asked Questions about Extended Stay America - Houston - Northwest - HWY 290 - Hollister
Which popular attractions are close to Extended Stay America - Houston - Northwest - HWY 290 - Hollister?
Nearby attractions include Ross Dress for Less (1.1 km), Marshalls (0.4 km), and Target Store Houston-Nw (0.4 km).
What are some of the property amenities at Extended Stay America - Houston - Northwest - HWY 290 - Hollister?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Extended Stay America - Houston - Northwest - HWY 290 - Hollister?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
What food & drink options are available at Extended Stay America - Houston - Northwest - HWY 290 - Hollister?
Guests can enjoy free breakfast during their stay.
Is parking available at Extended Stay America - Houston - Northwest - HWY 290 - Hollister?
Yes, free parking is available to guests.
What are some restaurants close to Extended Stay America - Houston - Northwest - HWY 290 - Hollister?
Conveniently located restaurants include Pappadeaux Seafood Kitchen, Pappasito's Cantina, and Ernesto's.
Are there opportunities to exercise at Extended Stay America - Houston - Northwest - HWY 290 - Hollister?
Yes, guests have access to a pool during their stay.
Are pets allowed at Extended Stay America - Houston - Northwest - HWY 290 - Hollister?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Extended Stay America - Houston - Northwest - HWY 290 - Hollister?
Many travellers enjoy visiting Bayou Bend Collection and Gardens (12.5 km), Buffalo Bayou Park Cistern (15.6 km), and Rienzi Mansion (13.1 km).
Is Extended Stay America - Houston - Northwest - HWY 290 - Hollister accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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