TownePlace Suites by Marriott Houston Brookhollow

TownePlace Suites by Marriott Houston Brookhollow

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TownePlace Suites by Marriott Houston Brookhollow
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About

4.0
#254 of 542 hotels in Houston
4.1 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
4.3 of 5 bubbles
Value
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HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
2.5 of 5 stars
Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Golf course
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Breakfast available
Breakfast buffet
Business Centre with Internet Access
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
Outdoor furniture
Picnic area
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Housekeeping
Room service
Safe
Kitchenette
Microwave
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Hotel links
Special Offer:Earn points toward free nights.

Location

12820 Northwest Freeway, Houston, TX 77040-6302
83Reviews1Q+A14Room tips
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Detailed Reviews
gregntommy wrote a review Jun 2021
Austin, Texas
3.0 of 5 bubbles
Very bad breakfast. Frozen waffles, cereal, HORRIBLE coffee, it's flavored which I can't stand. Nice photo of a jacuzzi on the website but it is empty. Very low water pressure in the shower, we were on the first floor. For a place to sleep, it's OK.
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Date of stay: June 2021
3.0 of 5 bubblesRooms
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TownePlace Suites Brookhollow, General Manager at TownePlace Suites by Marriott Houston Brookhollow
Responded Feb 13, 2022
Dear gregntommy, Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Daydream31619532696 wrote a review Feb 2024
3.0 of 5 bubbles
My husband and I was here a month for work.The majority of the staff was nice. It was only one lady that didn't seem to care for her job. The hotel is in need of updates. The refrigerator went out the last week, and although the manager put a ticket in more than once, no one ever came to check it.By the time another room was offered, it wasn't worth the hassle. Lost food due to this. The hotel is in a great spot for food. The lady manager was great. Overall not that impressed.
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Date of stay: January 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I P wrote a review Aug 2015
5.0 of 5 bubbles
I stayed in all hotels in the neighborhood many times, but this is my first stay at TownePlaceSuites-Marriott, and without exaggeration I had the best stay.
What to say:
- friendly and welcoming staff,
- clean bathroom with daily fresh towels
- neatly cleaned room
- comfortable bed
- good shower
- well equipped kitchenette with s full size fridge, and with real dishes. I made my own healthy paleo breakfast, so I didn't even look at the common breakfast area and the menu and cannot comment on that. However, I noticed that there is a free coffee and a basket with fresh fruits available all day - a nice touch.
- and above all, a quiet room, regardless a busy HW290
- because I am a gold member, I got complimentary fast internet bandwidth (5MB/s), which is plenty to transfer large business related files and even watch movies at leisure time.

Finally, during my stay the carpet was professionally cleaned. Thus, this tells me that the manager took seriously some earlier reviews with complains about the carpet. The staff cares, which counts a lot :)
Good job and keep going.
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Date of stay: August 2015Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Graye wrote a review May 2020
2.0 of 5 bubbles
First off I will say that the room was very nice and the hotel in general was pleasant as well, including the man who staffed the front desk at the time.
I arrived thinking that I just needed to check in for my prepaid reservation after an overnight drive into town, and I was ready to collapse. There would be no turning back and during the pandemic, I strongly feel that the hotel could've been more sympathetic and not just tried to take every dollar they could.
I only found out at the time of booking a reservation in person (the third party website I originally used was not actually submitting my reservation; it was stuck in a pending stage) how much the pet fee was. I was told by the front desk that the fee would be $150 on top of the $50 deposit. But when I look at the website for Towneplace suites, the pet fee is only $100. I had actually tried to negotiate down from $150 to $100, since they don't offer any sort of military discount (they're all over the Covid-19 responders, yet seem to have no respect for our military). Funny that I was made to believe the fee was higher than it actually was, because there was no problem in taking $50 off that fee for me as a bargaining chip.

Now, a week later, I am just now being charged for the room plus all of the fees and they even kept my deposit. We did not damage the room, take anything we didn't come in with, nor did we cause any problems. I am a very mindful guest and great each place I stay as if it were my own-- and I take care of my own. This makes me feel not only that I was taken advantage of, but also that these people are greedy and dishonest. The pet fees were made to seen higher than was the case and I can look past that, my fault. But trying to keep my deposit for no good reason is what really pisses me off about greedy hotels; especially trying to keep the deposit of someone like myself, despite how considerate I am as a guest. Safe to say that I will never stay here again.
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Date of stay: May 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from towneplacesuitesb, Guest Relations Manager at TownePlace Suites by Marriott Houston Brookhollow
Responded May 27, 2020
Dear Grayescale, Thank you for taking the time to write a review of your stay at the TownePlace Suites Houston located near Brookhollow on 290. Let me begin by apologizing for the experience that you had. That is not a typical experience and certainly not one that we strive for our guests to have. I wanted to address the pet fee. We do usually charge a pet cleaning fee of $150 as that is what we are charged for the full cleaning to ensure that the room is clean of all pet hair and pet dander as we recognize that other guests may have pet allergies and we take the cleanliness and sanitation of the rooms very seriously. To address your deposit, I am not quite sure what deposit you are referring to but we do typically authorize an additional $20 per day which is released upon departure. I am so sorry that was not more thoroughly explained upon check in. Again, I apologize that your stay was not to your satisfaction and assure you we are not out to take all of your money. We would like the opportunity to make sure you have not been overcharged and would invite that you contact the management at the property who are working around the clock to ensure guest satisfaction. 713-690-4035 or email us at tpsbrookhollow@gmail.com Thank you, Guest Services Ambassador TownePlace Suites Houston Brookhollow
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
David_Justin wrote a review Apr 2022
Minneapolis, Minnesota
+1
2.0 of 5 bubbles
Very run down but clean
1. Refrigerator broken. Always warm
2. Light switch faulty
3. Iron was nasty
4. Tub floor cracked and expanded if I stood on it
5. Shower ceiling. Looked awful
6. Breakfast ok
7. Staff very friendly
8. Toilet refilled every 30 min
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Date of stay: March 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TownePlace Suites Brookhollow, General Manager at TownePlace Suites by Marriott Houston Brookhollow
Responded Apr 2, 2022
Dear David_Justin, Thank you for taking the time to share your thoughts regarding these issues. I appreciate you bringing it to our attention. I will share your message with the leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
DISNEYGUYS wrote a review Nov 2006
Dallas, Texas
5.0 of 5 bubbles
This Marriott was awesome, beautiful, clean, ect. etc. etc. This place is flawless, i really enjoyed my stay, the hotel staff was just so friendly its is so close to many fine restraunts and many strip malls, so if you ever stay in northwest Houston this is the place, only about a 20 minute drive to Hobby airport.
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Date of stay: November 2006
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesCheck-in / front desk
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
29jrh wrote a review Apr 2016
Airdrie, Canada
4.0 of 5 bubbles
The hotel itself is very good with a very comfortable bed and very clean. The front desk staff is incredible with my experience being second to none. Upon arrival at 11:00 PM I was greeted by a very friendly clerk who not only made in the check in experience very good but arranged for a taxi for me the next morning. To my surprise I got a wake up call 1/2 hour before my cab was to arrive just to remind me of the time of pick up. Great service. Only down side is breakfast was just ok. The round prepared egg should have been eliminated for scrambled, as the little white hockey puck-like eggs were not very enticing.
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Date of stay: March 2016
4.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: Ask for a room away from the front street as the traffic noise does pick up around 7 AM.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joseph Mark R wrote a review Nov 2015
4.0 of 5 bubbles
Staying for a month, immaculate. Friendly helpful staff. Busy place but always quiet. Loads of places to eat nearby and not too far for the Walmart for everything else. Would have gave 5stars but the breakfast lets it down. It's not bad totally edible but not my cup of tea
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Date of stay: November 2015Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
amw117 wrote a review Jul 2015
Blue Mound, Texas
3.0 of 5 bubbles
Overall, I have great things to say about this hotel. I love the room layout and being walking distance/a very short drive from many restaurants and stores. The staff was so friendly! My biggest issue was the difficulty controlling the room temp. The living room was freezing but the bedroom was hot and the ceiling fan could only be set to low, so I never cooled off enough to sleep well. Also, the clear shower curtain lining smelled of mildew and needed to be replaced. I might stay here once more to give it another try before giving up because the location is great and I do love the layout.
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Date of stay: July 2015Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TMIHospitality, Manager at TownePlace Suites by Marriott Houston Brookhollow
Responded Jul 18, 2015
Dear Amw117, Thank you for taking the time to review your stay at the TownePlace Suites Houston Central Northwest Freeway. I'm pleased you enjoyed our convenient location, friendly staff and room layout. I do apologize that you had difficulty controlling the temperature in your room and that the cleanliness of your shower curtain was less than satisfactory. I have shared your comments with my staff to ensure any deficiencies are corrected. I hope we will have another chance to host you on your next trip to Houston. Sincerely, Pamela A. General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
TSchenk wrote a review Jun 2015
Mountainair, New Mexico
4.0 of 5 bubbles
My wife and I spent three nights here on a recent business trip to the area. This property is very clean and well maintained. The staff are all very friendly and engaging. Our room actually resembled a small version of a Residence Inn suite. It has a full sized refrigerator, two burner range top, dish washer and full sized microwave oven.

The décor is comfortable with a dining table large enough to seat two comfortably. The complimentary Internet was adequate for email and basic web browsing. It was not really good enough for streaming videos. If you are a Gold or Platinum member you can get the premium Internet for free, otherwise the cost was about $5.00.

The gardens and grounds were well maintained. There a several nice restaurants directly adjacent to this property and within short walking distance. I particularly recommend the Brick House Tavern and Pub next door.

The conference we attended was held at the Region 4 Service Center just a block or so away. We look forward to staying here again next year when we return for this event.
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Date of stay: June 2015
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Walter W wrote a tip Jul 2017
Little Rock, Arkansas165 contributions53 helpful votes
4.0 of 5 bubbles
"Call ahead to verify the details of the room to ensure it mets your lodging needs"
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SAURAV001 wrote a tip Mar 2017
Bengaluru, India105 contributions12 helpful votes
3.0 of 5 bubbles
"accessibility to the commercial area and Shopping."
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Dan W wrote a tip Mar 2017
Manchester, United Kingdom17 contributions14 helpful votes
4.0 of 5 bubbles
"The rooms at the rear are the quietest but noise isn't really an issue."
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Diamante899 wrote a tip Sep 2016
Carrollton, Texas91 contributions12 helpful votes
5.0 of 5 bubbles
"Within walking distance of several eateries."
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Ronald D wrote a tip Jun 2016
Evanston, Illinois85 contributions53 helpful votes
5.0 of 5 bubbles
"Great location beside the construction."
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PRICE RANGE
C$133 - C$154 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
TownePlace Suites Houston Central/Northwest Freeway
LOCATION
United StatesTexasTexas Gulf CoastHouston
NUMBER OF ROOMS
85
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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TownePlace Suites by Marriott Houston Brookhollow - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about TownePlace Suites by Marriott Houston Brookhollow
What are some of the property amenities at TownePlace Suites by Marriott Houston Brookhollow?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness centre.
Which room amenities are available at TownePlace Suites by Marriott Houston Brookhollow?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
What food & drink options are available at TownePlace Suites by Marriott Houston Brookhollow?
Guests can enjoy free breakfast during their stay.
Is parking available at TownePlace Suites by Marriott Houston Brookhollow?
Yes, paid public parking on-site is available to guests.
Are there opportunities to exercise at TownePlace Suites by Marriott Houston Brookhollow?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at TownePlace Suites by Marriott Houston Brookhollow?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at TownePlace Suites by Marriott Houston Brookhollow?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Is TownePlace Suites by Marriott Houston Brookhollow accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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