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BEST WESTERN Heritage Inn

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117 Reviews from our TripAdvisor Community

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Showing 109: English reviews
Houston, United States
1 review
Reviewed 5 weeks ago

This is one of the worst hotel experience I had. Our room was beyond dirty. The bathroom was not cleaned at all. I called front desk. No one picked up the phone. I went there and explained the situation. I told her that towels are all around the place in bathroom and the bathroom was not cleaned. Someone didn't even... More 

Review collected in partnership with Best Western

Helpful?
Thank Anastasia C
JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review

Thank you for staying with us. First and foremost; please let me apologize on behalf of Best Western Heritage Inn and staff members for any inconvieance during your stay with us. We thank you for your review. More 

Baltimore, Maryland
Level Contributor
8 reviews
3 hotel reviews
Reviewed 17 October 2016 via mobile

I would not recommend this hotel to any one, under any circumstances. The pool was closed, the gym is way under par, the breakfast was terrible and they were out of coffee 2 out of the 4 days I was there, the staff at the front desk were always looking down at their phone and you could hardly get there... More 

Helpful?
Thank Chris R
JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review

Thank you for taking time out of your busy schedule to send us your feedback regarding your stay with us at Best Western Heritage Inn. Your comments will be shared with my staff and we will all take immediate corrective action. Please accept my apologies for any inconveniences you experienced. Sincerelym Jan Gandhi Best Western Heritage Inn More 

Travellers are raving about these Houston hotels

Houston, United States
1 review
Reviewed 9 September 2016

Clean rooms, Spacious, A/C a bit slow to cool, breakfast food neat and plentiful- setup on time, secure gated parking, the 2 rooms requested were to be single King, but both rooms provided as dual Queen size, non-smoking had no presences of smoke.

Review collected in partnership with Best Western

Helpful?
Thank Dennis D
JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review

Thank you for staying with us. It was a pleasure to accommodate you. We are glad you enjoyed our clean rooms, breakfast and amenities. We welcome you to come stay with us again in the near future. Thank you for your review. More 

pharr, texas, United States
1 review
Reviewed 25 August 2016

All together it was a great stay, from the person who greeted us, hot breakfast, clean room, clean sheets & towels. Nice night lights on the pool, and internet connection. The only thing i would personally change would be, if people smoke farther away from the main entrance.

Review collected in partnership with Best Western

Helpful?
Thank Edgar V
JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review

Dear Mr. Edgar, Thank you for staying with Best Western Heritage Inn. We are very appreciative with your survey response and it will certainly serve as encouragement to all our staff, as we strive to continuously improve the quality of our services to provide exceptional experience for all of our guests. It is a pleasure to receive positive feedback. We... More 

Edmonton
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 August 2016

After having just seeing 3 games in Arlington a few days earlier it was now time to watch some ball in Houston. The hotel definately met all of our needs and was close enough to any shopping that we wanted to do. Lots of freeways and traffic to the Minute Maid Ball Park but we managed to get back and... More 

Review collected in partnership with Best Western

Helpful?
Thank Ron S
JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review

Please let me thank you for staying with Best Western Heritage Inn. it is certainly a pleasure to know that you were satisfied with our hotel and enjoyed your stay with us to the fullest. We hope to see you soon in the near future. Thank you so much for your review. More 

texas city, United States
Level Contributor
5 reviews
5 hotel reviews
Reviewed 17 August 2016

i was satisfied with my stay at the best western heritage inn. the bed was very comfortable and clean. the room was very spacious. the lobby was clean so was the outside. i like the remodeling the hotel is doing.

Review collected in partnership with Best Western

Helpful?
Thank Kary N
JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review

Dear Ms.Kary N. Thank you for sharing your enjoyable and comfortable stay with Best Western Heritage Inn. We are very glad that you took the time to respond to our online survey in reference to your with us. Your satisfaction is certainly important to us and all our staff. We hope to have you stay with us again for a... More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 August 2016 via mobile

In Houston for the first time for some training, my company booked me into the Best Western Heritage Inn. After a horrendous flight that was delayed a couple hours I was exhausted and looking forward to a good nights sleep. Arriving at the hotel around 12:30am the woman at the reservation desk had me checked in and on my way... More 

Helpful?
Thank Hugh T
JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review

Thank you very much for staying with us. We are very pleased to know that you were satisfied with our hotel and customer service. On behalf of Best Western Heritage Inn and staff we thank you for your review and it will be a pleasure to accommodate you again in the near future. More 

Florida
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 July 2016

I like Best Western and I try to stay at Best Westerns wherever I go. This hotel is really not up to some Best Western standards. They only give you two towels (most hotels I've stayed in at least give you three or more towels). I usually use two and my husband uses one. The towels are quite thin and... More 

Helpful?
Thank Bluevic2542
JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review

Thank you for your stay with us. On behalf of our entire staff, please let me apologize for failing to exceed your expectations. Your satisfaction is very important to us and we will be using the feedback you provided us with to make improvements and ensure we offer exceptional experience for all our guests. Sincerely, Jen Gandhi Best Western Heritage... More 

Vancouver, British Columbia, Canada
Level Contributor
104 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 30 July 2016 via mobile

Having stayed in every possible configuration of motels and hotels, for the money I would put this one on top. The room was recently redone, very nice. We didn't get stuck at the far end of the corridor. Breakfast was full on, I would like to have a choice with the eggs though, not a fan of scrambled. Great pool,... More 

Helpful?
Thank GlobalTouristedolson
JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review

Dear Valued Guest, On behalf of Best Western Heritage Inn and our staff we thank you for your time to respond to our online feedback. We appreciate and value our customers and are very happy to know that you had an exceptional experiance during your stay with us. It is always a pleasure to recieve positive feedback and we would... More 

Los Angeles, California
Level Contributor
3 reviews
3 hotel reviews
Reviewed 13 July 2016

Poor Staff Service, very bad food, Food not fit for a dog. Water bugs in room. Pool out of order for most of my 8 night stay. Breakfast was out but since it wasn't 6:am yet, I wasn't allowed to take an orange. Coffee is out nightly but the creamer is locked up.

Review collected in partnership with Best Western

Helpful?
Thank 104priscillab

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free Breakfast
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Close to refineries, the port and downtown Houston, guests stay in a prime location when choosing our Houston hotel.Are you looking for great hotel amenities and a convenient location close to everything? Your BEST WESTERN Heritage Inn delivers everything you need for a fantastic getaway. With easy access to all major highways, business and leisure travelers alike can quickly get to their destinations. Whether it’s an event at the Reliant Park and Stadium or a meeting at the Chevron Refinery, we understand that “real estate” plays a key role in your trip.Hotels in Houston, TX are revered for southern hospitality, and we set the bar high here. If you’re here for an event at the George R. Brown Convention Center in downtown, our helpful staff members are happy to go above and beyond to make sure the big day is enjoyable. Simply ask, and we’ll do everything possible to make your stay even better.Your Best Western Houston is designed with comfort in mind. The Toyota Center is seven miles away, and the property features a business center, fitness center, free Wi-Fi in the hotel and large rooms so you can really spread out and feel at home. Enjoy 37-inch and 42-inch LCD TVs in your quiet, spacious room and a free, full hot breakfast every morning. Nothing starts the day like endless hot waffles, flaky pastries, a selection of yogurts, cereal and fruit, and of course 100% Arabica coffee.Interior corridor access and free gated parking make loading and unloading easy. Business travelers in town with Exxon Refinery, Lyondell Chemical, Holt Caterpillar and many other area companies know they’ll be catered to at our Houston hotel. Plus, with the Minute Maid Park nearby where the Houston Astros play, it’s also easy to squeeze in a game or two on any trip.Reserve an oversized room at BEST WESTERN Heritage Inn for a fun, easy vacation! ... more   less 

Additional Information about BEST WESTERN Heritage Inn

Address: 10521 East Fwy, Houston, TX 77029-1926
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $108 - $165 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Heritage Inn 3*
Number of rooms: 62
Reservation Options:
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Also Known As:
Best Western Heritage Hotel Houston
Best Western Houston
Houston Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Heritage Inn staff and other travellers.
1 question
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Questions? Get answers from BEST WESTERN Heritage Inn staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from the side doors. One who stayed was complaining about it.”
 of 5 bubbles ccbeachcouple, 30 Apr 2016 | Read review
“Hotel is terrible...do not stay here.”
 of 5 bubbles Jennifer8080, 25 Jan 2016 | Read review
“Back side, away from the IH10”
 of 5 bubbles alexanderbW1274DO, 14 Nov 2015 | Read review
“Rooms facing the back parking or the pool are away from the highway and quieter.”
 of 5 bubbles Benny1022, 13 Jun 2015 | Read review
“Make sure to get a room at the back of the hotel”
 of 5 bubbles 72traveler408, 22 Oct 2013 | Read review
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