Springhill Suites By Marriott Houston Brookhollow

Springhill Suites By Marriott Houston Brookhollow

Traveller (36)
Our spacious Queen Suite comes with 2 queen beds with fresh linens and fluffy pillows.
Room & Suite (34)
SpringHill Suites by Marriott Houston Brookhollow
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About

4.0
#222 of 542 hotels in Houston
3.8 of 5 bubbles
Location
4.2 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
4.1 of 5 bubbles
Value
Unlock the best of modern travel at SpringHill Suites Houston Brookhollow and discover a host of amenities that will cater to your well-being. Our hotel in Northwest Houston offers comfortable modern accommodations, complimentary Grab 'n Go breakfast favorites, a 24-hour fitness facility, and free Wi-Fi throughout the hotel so you can stay connected and share details of your time here in town. All suites feature HD LCD TVs with premium channels as well as a microwave and mini refrigerator for your convenience. Quickly get from our hotel to top Houston destinations such as The Heights, the Galleria, the Houston Zoo, White Oak Music Hall, Delmar-Tusa Complex, and the Downtown Houston, and the Downtown Aquarium. Whatever brings you to Houston, enjoy it from our hotel.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Patio
Kids stay free
Business Centre with Internet Access
Photo copier / fax In business centre
Wifi
Breakfast available
Breakfast buffet
Baggage storage
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Room features
Air conditioning
Housekeeping
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
Languages Spoken
English
Hotel links
Special Offer:Earn points toward free nights.

Location

2750 North Loop W, Houston, TX 77092-8904
197Reviews0Q+A39Room tips
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Detailed Reviews
smile283 wrote a review Mar 2022
New York City, New York
+1
4.0 of 5 bubbles
We stayed here for one night to visit the Houston Rodeo. The beds were very comfortable, but housekeeping missed emptying one garbage can, which made the overall cleanliness a bit dubious. Two tvs and the remotes were in plastic baggies for hygienic purposes.

The breakfast was definitely not worth getting up early for, a couple of hard boiled eggs, cereals, packaged waffle and some scones. The only hot items were defrosted mini quiches and crustless larger egg souffle quiches.

We would consider this place again for a short stay.
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Date of stay: March 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Axl wrote a review Mar 2020
Brooksville, Florida
5.0 of 5 bubbles
As a former Marriott employee (and brother of a current employee), I've stayed at my fair share of Marriott properties over the past 15 years. I booked this one in a hurry, without researching the location or reviews.

Everything about my stay was phenomenal. Both Brandy and Stefanye were so much fun and friendly. It was genuine too, they actually cared about their job and guests and not just putting on an act. That's rare in the hospitality industry.

The rooms were clean, quiet, and the location was great. It was a quick Uber/Lyft drive to Heights, with cool restaurants and bars. It's right at the confluence of a major intersection so I was able to get to where I was going quickly. At night, there was a security officer stationed at the entrance keeping watch over the parking lot and guests coming in, which I appreciated.

Great location without the astronomical parking fees and hassle you get at most other Houston properties, so I will definitely stay here again.
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Date of stay: March 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cruiser20401449767, General Manager at Springhill Suites By Marriott Houston Brookhollow
Responded Mar 23, 2020
Dear Axl D, Thank you for taking the time to leave these comments about your recent stay at the Springhill Suites Houston Brookhollow. We are glad to hear that we were able to exceeded your expectations! We look forward to hosting you on your next visit to Houston. Thank You, Jon H.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jonathan K wrote a review May 2022
Stonington, Connecticut
3.0 of 5 bubbles
This is another orphan of the Starwood management takeover of Marriott.

Employees: The employees are friendly, which counts for a lot during a stay. Supervision is casual.

Rooms: Smallish, too much furniture, leave a light on at night so you don't bump into things if you need to get out of bed.

Neighborhood: Safe but bleak office buildings, no place to walk.

Breakfast: You have had better and you have had worse.

Maintenance: Poor, lots of small broken stuff, the standard sink that doesn't drain, etc.

Gym: Depressing.

Decor: West Elm in style, Thrift Shop in execution.

Rates: very good! Leaves you money left over to go out to a good dinner.

Clientele: Looks like someone dragged a commercial fishing trawler's net through the employees' break room at a carnival and deposited the results at the hotel. Mostly quiet, cheerful blue collar people who are working a local job for a big outfit. This is not a place to stay if you have an insatiable craving to feel urban hip.
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Date of stay: May 2022
3.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Room Tip: Ask for a room on the side away from Interstate 610.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kristine Jones wrote a review Mar 2020
1.0 of 5 bubbles
I am a travel agent and was visiting this hotel to review for a client whom wanted to host her family reunion in Houston/Galveston area.

She specifically requested this hotel because it have a pool for the kids to play in and a whirlpool for the adults to lounge in.

I checked in to this hotel on Saturday, February 29, 2020. Upon arrival, I was informed that they didn't have any king beds available but could offer me two queen beds. Not my preference, but the purpose was to assess the quality of the hotel to ensure my clients receive a pleasant stay, so I conformed to their availability. The front desk clerk provided me a key and I was on my way to my assigned room. Upon arrival, the door was open, housekeeping was just starting the cleaning process. Yes, you read that right. I was given a key to a dirty room. I went back downstairs to inform the front desk clerk that the room she assigned me isn't available at the moment and asked if she had any rooms that were available. ( I had just driven 6 hours and was pretty exhausted). The front desk clerk called the room she assigned to me to confirm that it was't ready. Once she confirmed, she analyzed her database and confirmed that they were all booked and volunteered to transfer my reservation to another Marriott (but I had to call and verify that they had availability - which was odd since I was the one being inconvenience -but I did). I located a Marriott that had vacancies and shared the news with the front desk agent, she said she released my reservation and that I WASN'T CHARGED. Well my account showed differently as there was a pending charged from the hotel for a night stay and deposit. I showed her and she stated that it should be released soon. That was the end of that. It is March 20, 2020 and that transaction is still pending. I later found out that the night auditor charged me and they are holding my funds for 30 days due to a mistake on their behalf. I have called multiple times to have this issue resolved and Julissa has been very helpful; nevertheless, there is still a pending charge on my account. This has been an inconvenient experience and I would not want my clients to undergo such a horrid experience. Before Julissa, I received attitude from one lady that said she was the day shift supervisor. She treated me as if I was bothering her, yet her company decided to hold/take my money at their will. My advice is to ensure you do not need your money within a timely manner, because you will find yourself in a financial hardship. I'm vexed at their process, I was charged for a service they did not render.
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Date of stay: February 2020
1.0 of 5 bubblesValue
1.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cruiser20401449767, General Manager at Springhill Suites By Marriott Houston Brookhollow
Responded Mar 23, 2020
Dear wanderluxeadventures, Thank you for taking the time to share your valuable feedback. My name is Jon Heimlich and I am the General Manager at the Springhill Suites Houston Brookhollow. It has come to my attention that the service you received during your recent visit to Houston was not up to you expectations. For this, I sincerely apologize. The experience you described is not characteristic of the level of service our associates strive to provide. I would love the opportunity to speak with you in order to resolve this issues and prevent anything like this from happening going forward. Please feel free to contact me via phone anytime at 713-290-9242. I look forward to speaking with you in order to restore your confidence in the Springhill Suites Houston Brookhollow.
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Trvler5467 wrote a review Mar 2022
Houston
1.0 of 5 bubbles
First of all check in was 3pm and we arrived at 430pm but our rooms were not ready. We left and came back 45 minutes later. Went down to the pool with the kids and pool was so cold, I'm talking hyperthermia cold. There was another family at the pool and all 4 of their kids were in the hot tub. Trying to make the most of it we asked the front desk to raise the temperature of the indoor pool, it should be at a reasonable temperature, but they told us they had no idea how to do that. We were informed on the weekends, at least this Saturday, there are no managers or maintenence on site and it was not possible to call anyone for help. We stayed a little longer hoping to not have the whole stay completely ruined, but the other family's kids and our kids started coughing and our eyes were burning. The chlorine levels must have been at an unsafe level. We had to leave the pool. I was ready to check out but was told I could buy I would still have to pay for the rooms and that a manager would call me the next day. Looks like Marriott is only concerned with their weekday business patrons. I called customer service and was also told that only the manager from hotel could help me and that the hotels do not have managers on-site during the weekends. Anyway Marriott does not heat their indoor pools, if you want to use a pool I suggest another hotel chain. No mangers and no maintenence on the weekends, I guess leisure guest are not as important to them. I wish they would have just closed the pool as no one, and I saw many guest attempt, could use the pool. It's now Monday and I've yet to hear from the manager.
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Date of stay: March 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anne D wrote a review Jan 2020
Bethlehem, Pennsylvania
3.0 of 5 bubbles
Staff seemed very junior. There were a lot of female youths in the hotel who were noisy moving between rooms. Our room was very comfortable but the whole environment was a little chaotic. Breakfast was limited choice unlike other SH Suites. The few carts they had were sadly missing in the morning even after a staff member went on a search. The other thing was that when we came back to the hotel after dinner there was a security guard at the door!!! A fairly nice hotel that needs some management attention.
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Date of stay: January 2020
3.0 of 5 bubblesRooms
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cruiser20401449767, General Manager at Springhill Suites By Marriott Houston Brookhollow
Responded Feb 5, 2020
Dear Anne D, Thank you for taking the time to leave a review of you recent stay with us. We are glad to hear that your room was comfortable. I would like to apologize about the group we had in house being noisy. We will work with our team to ensure this dose not happen going forward. I am also sorry that you were unable to find a cart at check out. We have to carts, but we will look into more. As for the security, with us being off the highway, we take our guest safety into high consideration. We have not had any incidents, and we work with our security to ensure we keep it that way. Again, thank you for your review of the SpringHill Suites Houston Brookhollow and we look forward to seeing you on your next stay.
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Maggie M wrote a review Jan 2020
1.0 of 5 bubbles
Do not EVER stay here. I am a Marriott gold member, and this is the first complaint I have ever filed with Corporate about a Marriott hotel. Our toilet overflowed shortly after check-in, and there was standing fecal water on the bathroom floor. We were told that there was no maintenance on staff and that there were no other rooms to move to. After complaining, my husband was then given cleaning supplies to clean the mess himself by the MANAGER. Our only other option was to stay in a room with standing toilet water on the floor.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cruiser20401449767, General Manager at Springhill Suites By Marriott Houston Brookhollow
Responded Jan 24, 2020
Dear G754JEmm, Thank you for taking the time to review your recent stay at the SpringHill Suites by Marriott Houston BrookHollow. The experience you describe is uncharacteristic of this hotel and the Marriott standard. I would love the opportunity to speak with you further about this in order to ensure it is resolved. Please reach out to me any time at 713-290-9242. I look forward to speaking to you in order to restore your faith in the SpringHill Suites by Marriott Houston BrookHollow. Thank You, Jon H.
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Jennbthetraveller wrote a review Oct 2021
Cancun, Mexico
4.0 of 5 bubbles
The hotel was wonderful. From the friendly check-in to free snacks and breakfast, spacious room, and close proximity to restaurants and freeway access, Springhill Suites Brookhollow will definitely be on my return list next time I'm in town. The staff was very friendly and I liked how their is always staff at the front desk for assistance. The room was in great condition, clean, and had functioning appliances.
4/5
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Date of stay: October 2021
4.0 of 5 bubblesRooms
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Room Tip: Rooms on the 3rd floor close to the end of the hallway are quiet
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Deandrea D wrote a review Apr 2021
5.0 of 5 bubbles
I had an awesome experience at the hotel. The rooms are very clean. The staff, oh my, very professional. Each shift was absolutely very nice. The fitness room I really enjoyed. The awesome breakfast, and plenty for everyone. Plenty of parking, right by the freeway. Indoor pool. I was greeted when I first arrived. The staff is absolutely professional and friendly. I highly recommend this hotel. Will be returning again. The housekeeping was great in making sure I had what I needed.
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Date of stay: March 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jon Heimlich, General Manager at Springhill Suites By Marriott Houston Brookhollow
Responded Apr 13, 2021
Dear 717deandread, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the SpringHill Suites Houston Brookhollow. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. Thank You,
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Miguel R wrote a review May 2024
1.0 of 5 bubbles
BEWARE! They do not know how to hold a reservation. I had a reservation because I was traveling from out of state with my kids (both under 10) and arrived early in the morning. (The reservation started on the day before I arrived.) They looked for my reservation and found it. Then, they asked me for my credit card for incidentals, which I provided. Only then, they proceeded to inform me, at 2:30 in the morning, that there were no rooms available. It took me 2 hours to find alternate accommodations for me and my children at that hour. I asked what were they going to do and they said there was nothing they could do. (Apparently, being part of the Marriott line offers no benefit at all.)

It seems that for this place, a reservation is kind of a waiting list. If there is a room, they will rent it, but they will not hold it for you. Reservations mean nothing else to them.
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Date of stay: May 2024
1.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
Room Tip: There are other options nearby. I would recommend any of them over this place. They know very...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Springhill Brookhollow, Owner at Springhill Suites By Marriott Houston Brookhollow
Responded May 30, 2024
Sorry for the inconvenience, hotel is under renovation , we apologies for the service.
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Miguel R wrote a tip May 2024
1 contribution
1.0 of 5 bubbles
"There are other options nearby. I would recommend any of them over this place. They know very little about customer service."
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sweetie65 wrote a tip Apr 2024
Durango Mountain, Colorado118 contributions10 helpful votes
2.0 of 5 bubbles
"That hotel needs updates"
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Gerry C wrote a tip Nov 2023
4 contributions
5.0 of 5 bubbles
"Free breakfast not so great, but Houston has lots of good food options so I would skip the continental breakfast and eat out if you can."
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Michael R wrote a tip Nov 2022
Huntsville, Texas5 contributions1 helpful vote
1.0 of 5 bubbles
"Check bed upon check in"
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Jonathan K wrote a tip May 2022
Stonington, Connecticut107 contributions92 helpful votes
3.0 of 5 bubbles
"Ask for a room on the side away from Interstate 610."
Read full review
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PRICE RANGE
C$141 - C$171 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
springhill suites houston brookhollow hotel houston
LOCATION
United StatesTexasTexas Gulf CoastHouston
NUMBER OF ROOMS
79
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Springhill Suites By Marriott Houston Brookhollow - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Springhill Suites By Marriott Houston Brookhollow
Which popular attractions are close to Springhill Suites By Marriott Houston Brookhollow?
Nearby attractions include Burlington (0.9 km) and Delmar Stadium (1.0 km).
What are some of the property amenities at Springhill Suites By Marriott Houston Brookhollow?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness centre.
Which room amenities are available at Springhill Suites By Marriott Houston Brookhollow?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Springhill Suites By Marriott Houston Brookhollow?
Guests can enjoy free breakfast during their stay.
Is parking available at Springhill Suites By Marriott Houston Brookhollow?
Yes, parking is available to guests.
What are some restaurants close to Springhill Suites By Marriott Houston Brookhollow?
Conveniently located restaurants include Demeris Bar-B-Q, Tia Maria's Mexican Restaurant, and Jackie's Kitchen.
Are there opportunities to exercise at Springhill Suites By Marriott Houston Brookhollow?
Yes, guests have access to a fitness centre during their stay.
Are there any historical sites close to Springhill Suites By Marriott Houston Brookhollow?
Many travellers enjoy visiting Bayou Bend Collection and Gardens (5.6 km), Rienzi Mansion (6.2 km), and Washington Cemetery (7.2 km).
Is Springhill Suites By Marriott Houston Brookhollow accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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