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DoubleTree by Hilton Houston - Greenway Plaza

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#41 of 501 Hotels in Houston
Certificate of Excellence
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DoubleTree by Hilton Houston - Greenway Plaza
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858 Reviews from our TripAdvisor Community

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Showing 832: English reviews
Baton Rouge, Louisiana
Reviewed 7 August 2016

So here's the thing. This is a good middle of the road hotel. If you don't mind spending the money I would definitely recommend a different Hilton brand. The rooms with DoubleTree are just so-so. I will the one here a Greenway Plaza was nice for the value. We stayed in a corner king room on the Hilton Honors floor....

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Thank Marcus A
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review

Thanks Marcus for your feedback. We are lucky to have Patricia on our team. I will share your comments with her. Mark Yakoubek Rooms Director mark.yakoubek@Hilton.com

San Antonio, Texas
Reviewed 6 August 2016

Snagged the AAA rate, for a double queen. Room exceeded our expectations. We picked our room the day before via the hotel website, but it was not honored. However, it was quiet (even near the elevator). Parking is underground, & a bit tight, but secure. Workout room & pool seemed nice, but we did not use them. Elevators are very...

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Thank nurse01_12
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review

Thanks for taking the time to share your comments. In addition to a great room at a great price all of our staff are dedicated to exceeding your expectations. Hope to see you back soon. Mark Yakoubek Rooms Director mark.yakoubek@Hilton.com

Washington DC, District of Columbia
Reviewed 31 July 2016

For the purpose of our reunion this was a good location. We kept everything in house. It is some distance from major attractions in Houston but locals tell me that isn't relavent since everything is spread out in Houston. No pool or workout amenities Breakfast is good.

Review collected in partnership with DoubleTree by Hilton
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Thank LaWanda R
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review

Thank you for staying with us Lawanda. The fact that we have a beautiful outdoor pool and fitness center should have been pointed out to you by my staff. I am certain you would have enjoyed it. Perhaps on your next visit. See you soon. Mark Yakoubek Rooms Director mark.yakoubek@Hilton.com

Mauldin, South Carolina
Reviewed 31 July 2016 via mobile

Lobby and room were beautiful and spacious. That's whereby positivity ends. The A/C unit drained constantly from the ceiling into the bathroom sink, splashing all over the counter and floor. My husband slipped and fell in the shower; no nonslip mat. Management made no apology at all. Did not receive a room upgrade doe gold members and our room on...

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Thank HarleyPanda
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review

Dear HarleyPanda, We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the issues encountered with your husband slipping on the floor and that you were disappointed with the view from your room. If you return to our area, we hope you’ll stay with us again and...

Odessa, Texas
Reviewed 30 July 2016

I had business in an adjacent building so picked this hotel. Very good service friendly staff. The restaurant manager was super friendly and accommodating. The connection to several large towers through the underground was great. Valet $27.00 per day a little pricey to me. Good restaurants within just a few minutes.

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Thank rodpumpman
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review

Thank you for your 5 STAR review of the Doubletree Greenway Plaza. I realize there are many options for hotels in Houston and we are delighted that you choose to stay with us. I hope to see you back soon. Mark Yakoubek Rooms Director mark.yakoubek@Hilton.com

Houston, Texas
Reviewed 30 July 2016 via mobile

We stayed here because my husband had business in the greenway plaza area and he could literally walk to work while I kept the car. Additionally, it's connected to a food court so good for teens. But, such a disappointment. It's just as my title indicates. Old and tired. Most notably, the housekeeping left A LOT to be desired. Carpet...

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Thank 4manmama
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review

Dear 4manmama, Thank you for your feedback and for choosing our hotel. We’re sorry you encountered housekeeping problems. Unclean rooms are not typical at our hotel, and we appreciate that you brought this to our attention so we could help make it right. We have discussed this with our staff, and will make every effort to be sure our rooms...

Washington DC, District of Columbia
Reviewed 30 July 2016

Everyone at this DoubleTree is super helpful and very polite, inc. the front desk staff, the in room dining delivery staff, and the conference services staff. I hosted a meeting here and would do so again.

Review collected in partnership with DoubleTree by Hilton
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Thank F A
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review

Thank you for your 5 STAR review of the Doubletree Greenway Plaza. I am glad to hear that our staff took great care of you on your visit. I will share you comments with the team. We look forward to your next visit with us. Mark Yakoubek Rooms Director mark.yakoubek@Hilton.com

Houston, Texas
Reviewed 29 July 2016

Yes the staff are professional and well trained, it's very convenient to all of Greenway Plaza and there is a great selection of dining all around the hotel. But this review is to tip off the young and young-at-heart in your party... Pokéstops galore! Over a dozen within easy walking distance. And during weekdays, workers in the office buildings place...

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Thank Mr_Rick02134
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review

Thanks for the feedback Mr. Rick. I am glad to hear that you enjoyed your time with us-Pokémon's and all! Hope to see you back soon. Mark Yakoubek Rooms Director

Reviewed 27 July 2016 via mobile

The stay was made perfect due to the staff, we were met by Mrs. Willis who ingratiated us with her professionalism and her Pleasent personality. The front desk staff were efficient and Pleasent as anyone could ask for, the valet parking staff were par excellent in the way they did there job. The accommodations were wonderful and the housekeeping staff...

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Thank OverseerDrT
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review

Thank you for your 5 STAR review of the Doubletree Greenway Plaza. It was an honor to host the 2016 Convocation and I hope we have the privilege of doing so again in the future. Mark Yakoubek Rooms Director mark.yakoubek@hilton.com

Lathrop, Ca., United States
Reviewed 27 July 2016

The moment we reached the facility the Valet staff greeted us and escorted us and our bags to the hotel desk where we were checked in given our room number and keys. We were then escorted to our room and our bags unloaded, at which we were asked if we needed anything else, or had any questions. During our stay...

Review collected in partnership with DoubleTree by Hilton
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Thank Tyronewisesr
MarkHouston, Manager at DoubleTree by Hilton Houston - Greenway Plaza, responded to this review

Thank you for taking the time to complete a survey on your recent stay with us in Houston. We share these comments with our team and are always working on ways to improve. I hope you have a chance to stay with us again soon. Mark Yakoubek Rooms Director mark.yakoubek@hilton.com

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
This luxury hotel in Houston, TX, offers spacious, club-style guest rooms, all with floor-to-ceiling windows and impressive views of downtown Houston and River Oaks. All of our rooms have modern amenities and feature plush furnishings, sumptuous bedding, WiFi, a walk-in closet and luxury bathrooms with a separate shower and granite vanities. ... more   less 

Additional Information about DoubleTree by Hilton Houston - Greenway Plaza

Address: 6 Greenway Plz, Houston, TX 77046-0601 (Formerly Renaissance Houston Hotel Greenway Plaza)
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $168 - $387 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Houston - Greenway Plaza 4*
Number of rooms: 388
Reservation Options:
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Also Known As:
Renaissance Houston
Houston Renaissance
Hotel Style:
#22 Luxury Hotel in Houston
#44 Romantic Hotel in Houston
#86 Business Hotel in Houston
#94 Family Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Houston - Greenway Plaza staff and other travellers.
11 questions
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Fort Worth, Texas

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Questions? Get answers from DoubleTree by Hilton Houston - Greenway Plaza staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The corner rooms were quite nice.”
 of 5 bubbles RossF309, 13 Oct 2016 | Read review
“Become an honors member for the free wi-fi and honors member floors”
 of 5 bubbles 400anthonyp, 25 Sep 2016 | Read review
“stayed on the 8th floor, quiet and very nice view”
 of 5 bubbles 38olfah, 15 Sep 2016 | Read review
“Ask or book a corner room which tend to be larger than regular rooms”
 of 5 bubbles reviewnator, 14 Sep 2016 | Read review
“Our room on the 17th floor was quiet. Get even #'d rooms, & the sun rising will not wake you.”
 of 5 bubbles nurse01_12, 6 Aug 2016 | Read review
5 of 5