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Candlewood Suites Houston West

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25 Reviews from our TripAdvisor Community

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There are newer reviews for Candlewood Suites Houston West
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Showing 24: English reviews
Columbus, Georgia
Level Contributor
63 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 23 January 2015

The hotel is located in a quiet and safe area but close to the freeways, markets, restaurants. Customer service was very friendly and helpful but the procedure of check-in was slow. The room has a small kitchen with dishes, cups, bowls, and utensils. The bathroom is clean and roomy. The hotel offers free Wi-fi. The bed is very comfortable. I... More 

Thank InandOut21
Level Contributor
56 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 27 July 2014

I chose this hotel because of it's location and the full-kitchen. This was my first stay at this particular Candlewood Suites. It appears to be "dated". However, my room was clean and the staff was friendly. The A/C seemed to have issues with keeping my room cool. Houston is a hot/humid city, so I was a bit disappointed that my... More 

Thank LadyTraveler40
IHGCare, Guest Relations Manager at Candlewood Suites Houston West, responded to this review

Dear LadyTraveler40, We sincerely appreciate you taking the time to let us know about your recent experience at our hotel. We work very hard to ensure our guests receive the very best service we can provide each and every day. While we are pleased with your positive comments with our location, amenities and staff, it is disappointing to know we... More 

San Jose, California
1 review
Reviewed 2 April 2014

First I have to admit it was my fault for forgetting my Ipad at the hotel. I got home, realized that and immediately locked it through internet. Called the hotel 4 times to ask if they could find it somewhere in the room, laundry room, lost and found office or anywhere that if someone forgets their belongings, the hotel can... More 

Thank Chau L
IHGCare, Guest Relations Manager at Candlewood Suites Houston West, responded to this review

Dear Chau L, Thank you for taking the time to convey your comments regarding your recent experience with us. Providing excellent customer service is one of the things we pride ourselves on. We would love to regain your faith in our hotel and would welcome the opportunity to discuss your stay in further details. We have sent you a private... More 

Seattle, WA
Level Contributor
139 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 17 April 2013

I booked this hotel due to its name ("Candlewood Suites" are a good brand generally, for what I am looking for in a hotel), its location closes to where my meetings were the next day, and the price (moderate, not super cheap nor super expensive). The hotel itseslf is not too bad, although there are definitely things that need to... More 

2 Thank WindWolfess
IHGCare, Guest Relations Manager at Candlewood Suites Houston West, responded to this review

Dear WindWolfess, Thank you for taking the time to post a review of our property. Please allow us to apologize for the overall issues you had during your stay. We want to assure you that our hotel is very proud of its level of service, cleanliness and quality of its product. For that reason, we have sent you an email... More 

Kansas City, Missouri
Level Contributor
146 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 11 November 2012

Candlewood Suites nice! Weekend visit in Houston for no particular reason. Booked Priority Club Point Break booking and received a nice two bed room with a view of Westheimer Road. Late arrival and the staff greeted me by name after confirming an existing reservation. Acknowledged Priority Club status with bottled water and a bag of cookies and a thank you.... More 

Thank view-with-a-room
San Antonio, Texas
Level Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 8 November 2012

THis was located close to freeeways and good eating places. I didnt have any problems other than when we turned the heater on it smelled like it was burning and set off the smoke detector. I assume it hadnt been turned on in a while. CHeck in was easy and staff we encountered was nice and polite. NO other issues

Thank HazelnutTX72
Bath, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 October 2012

It's okay for a couple of nights. Places to eat close by. There's a sort of shop (locked) that sells stuff - never went in to look Easy parking Not too difficult to find. Handy for escaping west. Easy for the beltway and routs to airport.

Thank cirrusminor
Alexandria, Louisiana
Level Contributor
59 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 28 August 2012

This was my first stay at this Candlewood. For the most part, the hotel has a convenient location -- easy access. My problem was that I felt like I was walking into a college dorm. There seemed to be college age kids everywhere. The staff seemed to keep the place clean, but the laundry room was like a sauna. The... More 

Thank jcp001
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 June 2012

Upon arriving at hotel for hubby's business trip (my 1 yr.old and i came along), we were greeted by friendly front desk personnel by the name of Wen. Were shocked to see how small the efficiency room was that the hubby's company reserved for us. Talked to Wen (and remind you, it was a Sunday) and he contacted the hotel's... More 

Thank Trendytraveler0611
Austin, Texas
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 March 2012

The title really says it all. It's more of an extended stay kind of place in a slighty dodgy neighborhood. If you want a place with a full sized fridge -- then here you go. My other choices were sold out -- next time I won't stay here.

Thank AustinTraveler78759

38 photos of this hotel

Traveller photos: See what travellers like you saw

All Traveller Photos (13)
Room/Suite (7)
Pool/Beach Area (3)
Other (3)

Management photos: Courtesy of the property manager

All Management Photos (25)
Pool/Beach Area (3)
Room/Suite (11)
Hotel & Grounds (1)
Dining (2)
Business Centre/Function Rooms (1)
Other (7)
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  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Pool
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Enjoy Comfortable Accommodations at our West Houston Hotel Welcome to the Candlewood Suites in west Houston situated between I-10 and the West Park Tollway. Our Houston, Texas extended stay hotel is located in west Houston with easy access to local businesses and attractions. Leisure travelers lodging in our metro Houston hotel enjoy convenient access to nearby attractions. If you want to spend the day outdoors, the Houston Zoo, George Bush Park and Memorial Park are all within 20 miles of our hotel. If you'd like to stay indoors, you can visit the Galleria Mall, Reliant Stadium, the downtown Aquarium and the Houston Museum District, which features 18 museums, including the Health Museum, the Children's Museum of Houston, the Menil Collection and the Houston Museum of Natural Science. Our Houston extended stay hotel is conveniently located near many area businesses, including Halliburton, Western Geophysical, Citgo/Exxon, Quest Diagnostics, Honeywell, Conoco Phillips and BP. Our metro Houston hotel's superb business services include complimentary high-speed, wireless Internet access, copying services and two meeting rooms. Our west Houston hotel offers cozy accommodations with amenities that offer the Comforts of Home. Amenities include an on-site convenience store, complimentary laundry services, a movie library and a fitness center. Book your Houston hotel reservations today at Candlewood Suites in West Houston. ... more   less 

Additional Information about Candlewood Suites Houston West

Address: 11280 Westheimer Rd, Houston, TX 77042
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $105 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Houston West 2.5*
Number of rooms: 81
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Questions & Answers

Questions? Get answers from Candlewood Suites Houston West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good for business travels who want to cook a few meals and stay in shape while away from home”
 of 5 bubbles InternationalTom, 25 Sep 2016 | Read review
“Get a top floor room so that you don't hear people walking on the ceiling all night!”
 of 5 bubbles WindWolfess, 17 Apr 2013 | Read review
“either/or... No view to speak of so pick a room based on the number of desired beds. Candlewood Suites often have a few one bedroom suites so splurge...”
 of 5 bubbles view-with-a-room, 11 Nov 2012 | Read review
“If you're a smoker... make sure you take a strong air freshioner along because the smoking rooms reek.”
 of 5 bubbles cirrusminor, 13 Oct 2012 | Read review
“Make sure you ask the front desk to tweak your AC to not turn off with not movement in the room.”
 of 5 bubbles jcp001, 28 Aug 2012 | Read review
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