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This has been my 3rd time staying at the aloft but the 1st time in my home city of Houston. My wife an I really enjoyed our 1 day stay and the customer service was great. I definitely plan to stay there again.
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1 Thank isaparada2
Response from Tate H, Manager at Aloft Houston by the GalleriaResponded 20 February 2018
Thank you very much for the nice review and kind comments concerning our talent members. It was our pleasure hosting you and your wife on your own stomping grounds! We appreciate the loyalty and hope to see you again very soon!
This hotel does well in terms of amenities and cleanliness. It is close to the Galleria as well. The staff seem nice and eager to help. The bar does a few good snacks in the evening and it is nice that there is a complementary...More
1 Thank Kate P
Response from TeaHarris, Manager at Aloft Houston by the GalleriaResponded 10 February 2018
Thank you for your kind review! I am glad to hear you enjoyed our amenities during your stay. Though I am saddened to hear you weren't a fan of the modern decor. Our property is different by design. Designed for global travelers, Aloft Hotels...More
The location is ok, a nice 10-15min walking to the Galleria shopping mall, 1 block away
Rooms: ok. Nice for business but nothing fancy.
Room service: NA
Parking: $9 / night
Staff friendliness: ok
Bathroom: shower box. Connected
Room cleanness: very good.
Connected rooms availability:...More
2 Thank alalimh
Response from Max J, General Manager at Aloft Houston by the GalleriaResponded 7 February 2018
Thanks for the review and our apologies with the lack of hot water during your stay. We have reached out to our service provider to get this resolved. We also appreciate the feedback about the breakfast and we are happy to announce that we are...More
I have stayed at other Aloft hotels and always enjoyed their funky, modern design. I flew into Houston the night of the terrible ice storm and was delayed so didn't arrive at the hotel until 3am. I spoke with the desk attendant several times on...More
I was unhappy as soon as I got there because I didn’t realize there was an 18.00 a day parking fee. Then I went to get an omelette from the kitchen and it was 9.00 so I was expecting like an ihop omelette. It looked...More
Response from Max J, General Manager at Aloft Houston by the GalleriaResponded 19 January 2018
Thank you for your review about your experience during your recent stay.
We do apologize that you were unhappy about your stay and we can understand and empathize with you. We take pride in ensuring that all our amenities and pricing are up...More