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The first impression is bad. It's located in a bad area. Unless you know exactly where it is, you won't find it. It's behind a used car dealer and another hotel. Only a small driveway connects it to the road. When leaving, you can't actually...More
Response from IHGService, Guest Relations Manager at Candlewood Suites Houston NW - Willowbrook
Thank you for staying with us and for leaving a review. It is unfortunate that you were not able to fully enjoy your stay with us due to the general condition of the hotel, the smell of smoke in the hallways and the...More
My only regret is that I got in too late and had to leave too early.
Very nice room with full size fridge, dishwasher and cooktop complete with dishes, cookware, silverware, etc.
The young lady working at the front desk when I checked in was...More
Very nice and clean rooms,guest service is wonderful.A good place to get away for peace and quiet!! Big rooms with lots of space.Nice clean pool and BBQ area.Would be back when I need to get away again.
We had a great stay. Clean and comfortable. Friendly staff. It is a bit hard to find as it is located towards the back but we liked it as there was no traffic noise. Even though I was next to the elevator, did not hear...More
Spent 10 days in a suite with 2 double beds. The beds were comfortable and the suite was big enough. It was set up well with a small kitchen area, dining table and closet space. All utensils that one would need for their stay were...More