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All reviewsfrequent travelergreat customer servicebeds were comfortablefront desk staffrecommend this hotelgreat roomthe hotel staffbusiness tripwould definitely stay here againeasy accessa great stayhieravenhousekeepingsurgeryinnsclerk
Everything went well. Staff was very attentive, room was clean, breakfast was awesome! Overall a pleasant experience! Didn’t have any problems. Hotel is in nice area, and facility is very nice, everything went well!
It is very rare I give 5 stars to a hotel but this one deserves it! I wish all holiday inns were like this and lives up to these standards. Room is very spacious and clean, maids are expcetional, and front desk staff are very...More
Thank Josephine C
Response from Lynnette H, General Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West RoadResponded 10 November 2017
Thank you for choosing the Holiday Inn Express West Rd for your location needs. We are so happy to hear that you enjoyed your stay with us! Our housekeepers and front desk staff appreciate your kind words and we hope you get to join us...More
Hotel was clean and the receiving staff were friendly and helpful. Twice we had to call for "extras" in the room and they hustled to replay. Great experience. Beds are comfortable and housekeeping is better than most hotels! Great job, Staff!
CNN is programmed to play on every guests tv at start up. I do not appreciate them pushing their political agenda on their guests. CNN also posting continuously in the dining room. Will never stay here again.More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Houston NW-Beltway 8-West RoadResponded 7 February 2018
Thank you for your recent stay with us and reviewing our property. I am very sorry for the issues you had with the hotel's television channel start-up. We have taken note of your comments and we will use for review and improvements. I...More
I would have given this hotel a five-star rating except there was a lack of enough hot water in the first room we were in. The employees here are very nice and the breakfast is good. The room itself is well appointed. They gave us...More