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Holiday Inn Hotel-Houston Westchase

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#189 of 497 Hotels in Houston
Certificate of Excellence
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90 Reviews from our TripAdvisor Community

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Showing 87: English reviews
Reviewed 4 weeks ago via mobile

Excellent Location just off Beltway 10. 20 minutes to Downtown New Hotel Very Clean Great Staff Wonderful Beds A Little road noise Great Value cost is less than hotels closer to the galleria and the facility is newer and better kept Definite place to stay on the West Side of Houston Safe area

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Helpful?
Thank Bonarrigo
Round Rock, Texas
Reviewed 9 December 2016

I stayed at this Holiday Inn because it was really close to my company but I have to say that I prefer the Holiday Inn Express brand. I never had any problem in any of the Expresses that I have stayed so far. I am a platinum member but I have not been recognized at the check-in and didn't even...

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Helpful?
Thank mattos_family
IHGService, Guest Relations Manager at Holiday Inn Hotel-Houston Westchase, responded to this review

Dear mattos_family, Greetings from the Holiday Inn Houston Westchase, TX! Thanks for taking the time to post a review about your stay. I understand your disappointment about the services you received from our staff. I assure you that it was never our intention to make you feel that way. It has always been our goal to provide the best possible...

Reviewed 16 November 2016 via mobile

2nd time staying in the Holiday Inn Westchase and so far it has been an awesome experience, customer service is outstanding, the bar has lot's of TVs to watch your favorite sport, or news, it has easy access, very close to uptown and downtown...another plus is that the area is very quit which assure you a nice rest when needed

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Helpful?
Thank Hernan D
Management response:

Thank you for your review and thank you for staying with us again. We truly appreciate your patronage and we hope to see you back at our hotel next time you are in town.

Deptford, New Jersey
Reviewed 22 October 2016

I was back in town for business and stayed here for my second trip. The staff is very friendly and helpful, there is a nice little bar and cafe for meals. Mario runs the cafe in the morning and is always quick with the coffee and a smile. There is a gym with a few cardio machines that is very...

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Helpful?
Thank Jim M
Management response:

Dear Jim M, First and foremost thank you for your review on our property. We truly appreciate the feedback as this only makes us better. I am glad you enjoyed our facility and I will make sure to share this review with the rest of the staff.

Edinburg, Texas
Reviewed 4 October 2016

Holiday Inn- Westchase was extremely accommodating and provided me an early check-in at 12 PM so I could make a 3 PM wedding! Noah at the front desk was exceptionally friendly and I could tell he took a lot of pride in his work and customer relations. Our room was very clean and comfortable. The location seemed odd, to me,...

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Helpful?
Thank Nicole G
Management response:

Thank you so much for your review. I am glad you enjoyed your stay as we strive for great customer service and I am glad to hear we were able to meet your needs. We hope to see you next time you are in the area.

Philadelphia, Pennsylvania
Reviewed 29 September 2016

Where has the service and respect for the customer gone? I stayed in this Holiday Inn, as I was in Houston on business. I rarely ever stay with this brands' hotels, but many of my partners were staying here as well. Our company secured group rates for each us that chose to stay with Holiday Inn. Well, the facility was...

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Helpful?
Thank rashiidkcoleman
Overland Park, Kansas
Reviewed 25 September 2016

The rooms are okay, but the staff did not provide good service. It has a nice pool, but had trouble getting towels for the pool area. The restaurant has limited hours and menu items, but there is a Cheddar's restaurant located adjacent to the hotel.

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Helpful?
Thank MyTripReview7
Management response:

Good afternoon, Thank you for your review. We strive from great customer service and I do apologize that in this occasion we fell short. I have shared your review with the rest of the departments as this will make us improve. I hope you can give us another opportunity to make it up to you next time you are in...

Anchorage, Alaska
Reviewed 21 September 2016

I stayed here for a week on a business trip. There were many hotels to choose from, but I wanted to make sure I got quiet place with a comfortable bed, and that had ample free parking. This fit the bill. I had a room on the second floor, toward the back of the building. It had a flat screen...

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Helpful?
Thank MJS4444
Management response:

Dear MJS4444, Thank you so much for your review, we truly appreciate the feedback. I am so happy to hear that you enjoyed your stay with us and that we were able to provide great customer service. I have spoken to my Housekeeping department to make sure we take care of the issues that you encountered so this won't happen...

Reviewed 19 September 2016 via mobile

Functional, friendly, professional and ideally located for downtown business visits. Reasonable breakfast, with Cheddar's restaurant nearby. Quite some way (~45 mins) from the George Bush International Airport.

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Helpful?
Thank Cobus_VdW
Management response:

Dear Cobus_VdW, Thank you for your review, I have shared your review with all my departments and we are so happy we were able to meet all of your needs. We hope to see you back at the Holiday Inn Westchase next time you are in the Houston area.

Burlington, Kentucky, United States
Reviewed 26 July 2016 via mobile

I stayed at the hotel for a week. The staff was very attentive and kind. The restaurant had good food. Menu was limited understandably. Room was very clean and comfortable. What I loved is that the room had full sized pillows, two soft and two firm.

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Helpful?
Thank Laura3312
Tiffany R, General Manager at Holiday Inn Hotel-Houston Westchase, responded to this review

Dear Laura3312, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Holiday Inn Hotel-Houston Westchase

Address: 10609 Westpark Dr, Houston, TX 77042-5014
Region: United States > Texas > Texas Gulf Coast > Houston > Westchase
Price Range: $102 - $292 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel-Houston Westchase 3*
Number of rooms: 130
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Hotel Style:
#132 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Hotel-Houston Westchase staff and other travellers.
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Questions? Get answers from Holiday Inn Hotel-Houston Westchase staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Another hotel”
 of 5 bubbles rashiidkcoleman, 29 Sep 2016 | Read review
“I asked for a quiet room, and was given one at the back of the hotel = perfect!”
 of 5 bubbles MJS4444, 21 Sep 2016 | Read review
“Although the hotel is near the beltway, the noise level was very low. It might be due to being on the 5th floor (top floor).”
 of 5 bubbles Rinate, 17 Jan 2016 | Read review
“location !!”
 of 5 bubbles Jorgec881, 1 Jan 2016 | Read review
“If you want a bathtub I was told you need to book a room with two queen beds.”
 of 5 bubbles nickB_London_UK, 28 Dec 2015 | Read review
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