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The Westin Houston Memorial City

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The Westin Houston Memorial City
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470 Reviews from our TripAdvisor Community

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Showing 444: English reviews
Missouri City, Texas
Reviewed 5 days ago NEWvia mobile

We stayed at the Westin hotel last weekend to celebrate my daughter's birthday. We had an amazing experience. I wanted to sincerely thank Liliana for making this experience so awesome for my daughter. From the way the room was decorated to the cake as well as the cake pops and additional treats, I was definitely satisfied I had chosen this...

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Helpful?
Thank LTA007
Reviewed 6 days ago NEW

My husband & I have stayed here fairly frequently (5 times last year). We live in town, but love to get away from home sometimes, especially when we have a special occasion to celebrate, or are just in need of a "staycation". Our last stay in September 2016 was highly disappointing for so many reasons. However, my compliments to general...

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Helpful?
Thank Jackie M
TheWestinMemorial, Director of Operations at The Westin Houston Memorial City, responded to this review

Greetings Jackie, I was extremely disappointed to read about your most recent experience at the hotel. The hotel prides itself on its customer service and cleanliness, and it is evident by your experience that we fell well short of our expectations. I have reached out to you and would truly welcome the opportunity to speak with you if you would...

Fort Worth, Texas
Reviewed 1 week ago

My wife and son stayed with me at this hotel, for my sons hockey game, we got a pretty good deal with the birthday price package. Checking in late with Shayla was nice, she was helpful...our first room smelled like smoke but she was able to help us with a room change. the new room was great and we look...

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Helpful?
Thank MarkWalters526
Baton Rouge, Louisiana
Reviewed 3 weeks ago

My dad and I stayed her over the weekend since my aunt was in the hospital at the Herman Memorial. Every was nice, the girl that works at night Shayna checked me in and helpped guide us through the parking arrangements. Nice place and nice people.

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Helpful?
Thank bawandavaughn
TheWestinMemorial, Director of Operations at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for taking the time to leave a review on your experience with us. We hope that your aunt has a speedy recovery. I will be sure to share your review with Shayna and our team. Thank you again! Be Well, Nicholas McDermott Director of Operations

Reviewed 3 weeks ago

My husband and I have stayed at this Westin location several of times. It is by far one of our favorite hotels & this is why we continue to come back. The ambiance is beautiful including the rooftop pool. The hotel is conveniently located within the cusp of fine dining, mall, movies, etc...everything is within walking distance. In addition,the staff...

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Helpful?
Thank Elaina J
TheWestinMemorial, Director of Operations at The Westin Houston Memorial City, responded to this review

Greetings Elaina, Thank you very much for taking the time to leave a review on your experience! I was pleased to hear that you enjoyed your stay in Memorial City! I will be sure to share your review with Ali, Tiffany and our team. We look forward to having you back soon. Thank you again! Be Well, Nicholas McDermott Director...

Lilburn, Georgia
Reviewed 3 weeks ago

My girlfriends and I stayed here for a 2 day church conference, We have been very pleased with the service so far. Shayla the night worker checked us in yesterday and she was all smiles, even late late at night. Breakfast was great and the restaurant was nice and clean. We were happy to see all of the Falcons decoration,...

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Helpful?
Thank lausmith012474
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greeting, Thank you for the positive feedback! We appreciate all guests that take the time to let us know how we are doing. I was pleased to read that you enjoyed your stay. We look forward to welcoming you back to The Westin Houston, Memorial City soon! Be Inspired, Kerry Ringham General Manager

Reviewed 3 weeks ago via mobile

Awesome hotel!! Would stay here again, honestly I'd prefer not to stay anywhere else. Shayla was great and I had a wonderful room!! The garage was somewhat full but overall I had a great stay. Thanks for hiring such great staff!

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Helpful?
Thank ASam74
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for taking the time to share this great review about our property. I was pleased to read that you enjoyed your stay. I will be sure to share your review with Shayla and the team. We look forward to welcoming you back to The Westin Houston, Memorial City soon! Be Well, Kerry Ringham General Manager

Dallas, Texas
Reviewed 4 weeks ago via mobile

We stayed at the Westin Hotel while my daughter had her Cheerleading Competition near by and booked the American Girl package. We loved it! My daughter entered into the room with a Pink bed, a cute American Girl doll bed with pillow and blanket, cake pops, milk and a nice Welcome letter and VIG card! She was so excited! We...

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Helpful?
Thank KathD26
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, I appreciate you taking the time to review the American Girl experience! We are thrilled to hear that your daughter enjoyed the American Girl package. It truly is our most unique and memorable package offered. It was a pleasure to have you join us. I look forward to welcoming you back to The Westin Houston, Memorial City soon. Be...

Reviewed 4 weeks ago via mobile

We love this Westin Hotel!!! It's in Memorial Area, nice & upscale area of Houston. Memorial mall is connected to the hotel, with great shopping, movie theater, ice skating rink, and surrounded by many great restaurants. This hotel is a great place for a weekend get away with family. Big thank you to the staff for making my birthday so...

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Helpful?
Thank Luv2GoOnVacation
TheWestinMemorial, Director of Operations at The Westin Houston Memorial City, responded to this review

Greetings; Thank you for taking the time to share your experience at our property. I was pleased to read that you enjoyed your stay and birthday with us. It was also great to hear that you took advantage of the shopping, restaurants and entertainment in the area. Memorial City has plenty to offer and more! I will be sure to...

San Antonio, Texas
Reviewed 4 weeks ago

My 6 year old son and I stayed at The Westin Houston Memorial City Sunday night and we were delighted! The hotel is beautiful, clean and location cannot be beat. Upon check in my son was given an "V.I.C." (Very Important Camper) laminate credential to wear around his neck. Once in the room he had a personalized letter welcoming him...

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Helpful?
Thank Jennifer M
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings Jennifer, Thank you for the great feedback! We appreciate you taking the time to let us know about your experience and how our team is doing. We were pleased to hear that your son enjoyed the Indoor Camping Adventure Package. He was one of the first to have the camping experience at our property. We look forward to welcoming...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Houston Memorial City is connected via skywalk to the Memorial City Mall, adjacent to Gateway Memorial city that includes a group of chef-driven restaurants, near CityCentre, Energy Corridor District, the Westchase District and offers the ultimate in comfort and relaxation. Whether traveling for business or leisure, a soothing and refreshing sanctuary during your stay is provided. The hotel has an 18th-floor infinity-edge pool, state-of-the-art fitness workout studio, a full-service Starbucks® on the 3rd floor and 30,000+ sq ft of event space. ... more   less 

Additional Information about The Westin Houston Memorial City

Address: 945 Gessner Rd, Houston, TX 77024-2855
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $196 - $540 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Houston Memorial City 4*
Number of rooms: 288
Reservation Options:
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Also Known As:
The Westin Houston Memorial City Hotel Houston
Hotel Style:
#19 Luxury Hotel in Houston
#49 Family Hotel in Houston
#55 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Houston Memorial City staff and other travellers.
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Questions? Get answers from The Westin Houston Memorial City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with even numbers are quieter. They face away from the freeway, and also have a nice view of downtown skyline in the distance.”
 of 5 bubbles Y2117SKjackiem, 15 Feb 2017 | Read review
“Quiet halls and rooms”
 of 5 bubbles lausmith012474, 28 Jan 2017 | Read review
“avoid rooms by the elevators!”
 of 5 bubbles arsimes, 17 Jan 2017 | Read review
“If you are going during football season you might get to see the opposing team”
 of 5 bubbles LLS0921, 10 Jan 2017 | Read review
“Easy access to I10”
 of 5 bubbles BGuidry, 9 Jan 2017 | Read review
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