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The Westin Houston Memorial City

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The Westin Houston Memorial City
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481 Reviews from our TripAdvisor Community

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Showing 454: English reviews
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Reviewed 4 days ago NEWvia mobile

I’m a local resident in the Houston area and a district sales manager for a bio-pharma company headquartered on the east coast. I have meetings with my associates once a month or so and need a very accommodating hotel facility that is flexible, economical with great amenities and great customer service. After my first business meeting experience at Westin two...

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Thank Erik M
Houston, Texas
HOTEL’S FAVOURITE REVIEW
Reviewed 12 December 2016

We had a great time we booked the American Girl Experience at Westin Houston Memorial City! Right after we booked we received an email from Kelly E. She was super nice and lets us know all about the package. She took the names of the girls attending and hit the ground running! She help me with a few request and...

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1Thank 3Glorias
About Hotel's Favourite Review
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for your wonderful review on your American Girl experience! We're more than happy to know that you and the girls had a great time. I will be sure to share your kind comments to Kelly and the team. We greatly appreciate your feedback and hope to have you back soon. Thank you again! Be Inspired, Kerry Ringham...

Reviewed 5 days ago NEW

Great check in process...Samantha Barrios saw to that...she quickly recognized my status...sorted out my room...off and away I went. Within an hour of checking in, someone on Kelly Edwards' team dropped off a welcome gift of really thoughtful, fragrant "sweets" and nuts...the Brazilian nuts were divine. Lovely welcome indeed...never gets old...many thanks again, Kelly and team!

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Thank Frank S
Duluth, Minnesota
Reviewed 1 week ago via mobile

From the moment I pulled in to the minute I left, this hotel and its staff didn't miss a beat. Valet (Solomon) brought me in and introduced me to Abril and Ethan who checked me in without issue. They read it was my anniversary and found us an upgrade! The room was immaculate. Shortly after arriving an Anniversary amenity was...

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Thank stkuehn
texas
Reviewed 2 weeks ago

I stayed here over a Rodeo Houston weekend and it was everything I could have hoped for! We stayed in a Sky Suite and it was gloriously nice, spacious and immaculately kept! The view was incredible and included a balcony that made it even better! Let's face it though, the customer service is what truly makes a stay range from...

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Thank econotraveller41
Reviewed 2 weeks ago

Great location, great customer service and great rooms! Highly recommend for anyone on a business trip! Gym is well equipped with free gatorade! Rooftop pool looked too nice but it was too cold in Feb to go in. To my surprise, this hotel does also have microwaves on each floor! I wish I knew that before declining to take home...

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Thank Steph R
Katy, Texas
Reviewed 2 weeks ago

Love the Westin! We were supposed to have a room with two beds. When we got there we booked for a king. They upgraded us to a suite! It was a beautiful room. Thanks for taking care of your customers!!

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Thank Paula C
New Ulm, MN
Reviewed 3 weeks ago via mobile

Located adjacent to both medical facilities and a large shopping center, perhaps I should have expected more of a parking problem for our passenger van. We were too small for the $14/day self parking ramp and too stubborn to pay $24/day for valet. Drove around for 30+minutes then pulled in valet. They parked and retrieved it for us at the...

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Thank AlumniGuy
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for taking the time to share your experience at our property. I was pleased to read that you enjoyed staying with us. We apologize for the parking inconvenience that you experienced and we hope that it is better next time. We look forward to welcoming you back to The Westin Houston, Memorial City soon! Be Well, Kerry...

Reviewed 4 weeks ago via mobile

Next to a great mall, and can walk to it through a sky bridge. Plus lots of restaurants in the area. Rooms are nice, as is the entire hotel. The buffet is expensive for the taste, we should have gone to one of the nearby restaurants for breakfast.

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Thank Michael H
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greeting Michael, Thank you for the positive feedback! We appreciate all guests that take the time to let us know how we are doing. I was pleased to read that you enjoyed your stay and had the opportunity to check out the Memorial City Mall. We look forward to welcoming you back to The Westin Houston, Memorial City soon! Be...

Las Vegas, Nevada
Reviewed 4 weeks ago via mobile

Amazing experience at the Westin! From the Leadership staff, housekeeping, banquet, catering, sales, front desk made a lasting impression on my group. Could not have asked for a better experience. We had well over 500 attendees and they served them all.

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Thank Angie F
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings Angie, Thank you for sharing your positive feedback! We truly appreciate all guests and clients that take the time to let us know how we are doing. I will be sure to share your review with our team. We look forward to welcoming you back to The Westin Houston, Memorial City soon. Thank you again! Be Inspired, Kerry Ringham...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Houston Memorial City is connected via skywalk to the Memorial City Mall, adjacent to Gateway Memorial city that includes a group of chef-driven restaurants, near CityCentre, Energy Corridor District, the Westchase District and offers the ultimate in comfort and relaxation. Whether traveling for business or leisure, a soothing and refreshing sanctuary during your stay is provided. The hotel has an 18th-floor infinity-edge pool, state-of-the-art fitness workout studio, a full-service Starbucks® on the 3rd floor and 30,000+ sq ft of event space. ... more   less 

Additional Information about The Westin Houston Memorial City

Address: 945 Gessner Rd, Houston, TX 77024-2855
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $183 - $521 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Houston Memorial City 4*
Number of rooms: 288
Reservation Options:
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Also Known As:
The Westin Houston Memorial City Hotel Houston
Hotel Style:
#16 Luxury Hotel in Houston
#49 Family Hotel in Houston
#55 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Houston Memorial City staff and other travellers.
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Questions? Get answers from The Westin Houston Memorial City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Quiet halls and rooms”
 of 5 bubbles lausmith012474, 28 Jan 2017 | Read review
“avoid rooms by the elevators!”
 of 5 bubbles arsimes, 17 Jan 2017 | Read review
“If you are going during football season you might get to see the opposing team”
 of 5 bubbles LLS0921, 10 Jan 2017 | Read review
“Easy access to I10”
 of 5 bubbles BGuidry, 9 Jan 2017 | Read review
“ask for highest floor possible - away from elevators. ask for a room facing East (the mall)”
 of 5 bubbles MKPMWP, 1 Jan 2017 | Read review
5 of 5