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The Westin Houston Memorial City

Westin.comUS$200*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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The Westin Houston Memorial City
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510 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Houston Memorial City
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Showing 483: English reviews
Austin, Texas
Reviewed 17 January 2017

I love the Westin. Very well kept hotel and friendly staff. They made special accommodations when my truck wouldn't fit in the parking lot and valet guys are great. I had an expired creamer in the room and the hotel staff went above and beyond to exchange the creamers and gave me more coffee. The hotel is clean and well...

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Helpful?
Thank arsimes
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for taking the time to share your experience at our property. I was pleased to read that you enjoyed staying with us. I will be sure to share your kind comments with the team. We look forward to welcoming you back to The Westin Houston, Memorial City soon! Be Well, Kerry Ringham General Manager

Odessa
Reviewed 10 January 2017

Superior from beginning to end! The room was ready for my girl and her AG doll. We truly enjoyed the AG breakfast (even the wait staff was trained for the AG experience). All interaction with staff was friendly and professional. For our trip the location could not have been better. If I were going in the future for another reason...

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Helpful?
Thank Laura S
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings Laura, Thank you for your wonderful review on your American Girl experience! It's a fun and memorable package! We're more than happy to know that you and your daughter had a great time. We greatly appreciate your feedback and hope to have you back soon. Thank you again! Be Inspired, Kerry Ringham General Manager

Dallas
Reviewed 9 January 2017

Stayed at the executive suite for a weekend. The facility itself is fine but housekeeping could really be better. There was a lot of room and I liked having a separate living area from the bedroom. The sofa had lots of crumbs and a toe nail when we lifted the cushions. I asked the front desk for someone to clean...

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Helpful?
Thank ginger531
TheWestinMemorial, Director of Operations at The Westin Houston Memorial City, responded to this review

Hi Ginger, Thank you for taking the time to review our property. I was disappointed to read about your most recent experience at the hotel. The hotel prides itself on its customer service, and it is evident by your comments/experience that we fell well short of our expectations. I would truly welcome the opportunity to speak with you to better...

Gonzales, LA
Reviewed 9 January 2017

Aside from the pay parking garage, everything is top notch. Friendly staff, clean and modern room. It was easy in and out with a traffic light and fast I10 access. The room was very large and clean. Refrigerator was handy. No microwave, but that is not unusual.

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Helpful?
Thank BGuidry
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for taking the time to share this great review about our property. I was pleased to read that you enjoyed the hotel and your stay with us. We look forward to welcoming you back to The Westin Houston, Memorial City soon. Thank you again! Be Well, Kerry Ringham General Manager

Reviewed 5 January 2017

Absolutely enjoyed our stay at the Westin Houston Memorial City! We booked a luxury suite for a couples staycation just to enjoy a quiet New Years weekend. The suite was beautifully decorated, had amazing views of the Memorial City surrounding area, and was adequate for entertaining company. The service was absolutely top notch and bent over backwards to be as...

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Helpful?
Thank Christopher D
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings Christopher, Thank you for the positive feedback! We appreciate all guests that take the time to let us know about their experience. I was pleased to read that you enjoyed your stay and ringing in the new year with us. We look forward to welcoming you back to The Westin Houston, Memorial City soon! Be Inspired, Kerry Ringham General...

Cypress, Texas
Reviewed 1 January 2017

My daughter (age 8) received money for Christmas to be used at the American Girl store in Memorial City Mall. I decided to make a weekend of it, so we booked ourselves at the Westin. Once we parked our car, we never had to use it again! We walked in the COVERED INDOOR sky bridge from the hotel directly to...

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Helpful?
Thank M P
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for the fantastic feedback! We appreciate you taking the time to share details about your stay with us. I was pleased to read that you took advantage of our Macy's Shopping Package. It's a great deal! We also have a wonderful American Girl package that is great for special occasions. We look forward to welcoming you back...

Fredericksburg, Texas
Reviewed 1 January 2017

We stayed at the Westin Houston Memorial City for a Christmas event. After driving in bad weather for hours, we arrived early, but Nuray Taylor, Guest Service Agent, checked us into our room immediately, was friendly, helpful and answered all our questions. Our room was beautiful and comfortable. What was especially nice was the sky walk to Memorial Mall. We...

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Helpful?
Thank Nancy H
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings Nancy, Thank you for the positive feedback! We appreciate all guests that take the time to let us know about your experience and how our team is doing. I was pleased to read that you made it over to Memorial City mall. We have shared this review with Nuray and our team. We look forward to welcoming you back...

Toronto, Canada
Reviewed 31 December 2016

I really liked this hotel. I paid a corporate rate of $209 or $245 including taxes. The lobby is beautiful and the room is clean. The sole issue I had was with the size of the countertop in the bathroom (small) but there was an open shelf under the sink. The hotel is across the street from a mall. I...

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Helpful?
Thank phladun
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for the positive feedback! We appreciate you taking the time to let us know about your stay. We look forward to welcoming you back to The Westin Houston, Memorial City soon! Be Inspired, Kerry Ringham General Manager

Texas, USA
Reviewed 29 December 2016

My daughters and I were here for the Monsters of Hip Hop Dance convention and we overall had a good stay. The rooms were clean and serviced well and the staff overall nice. Since we were here mainly for the convention and because my parents live in Houston as did I for a brief time, we were not here for...

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Helpful?
Thank kaenhu
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for the feedback! We greatly appreciate you taking the time to tell us about your experience and for choosing The Westin Houston, Memorial City. We hope to welcome you back soon! Be Inspired, Kerry Ringham General Manager

Lenoir City, Tennessee
Reviewed 27 December 2016 via mobile

The best Westin I've ever stayed just minutes from shopping, dining , etc;, Brit was awesome but awesome in making the room feel like home! Thanks Brit!! Hope to see the same smiling , helpful people that were there

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Helpful?
Thank mmxno1
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for the positive feedback! We greatly appreciate you taking the time to tell us about your experience and for choosing The Westin Houston, Memorial City. I was pleased to read that you felt at home with us. I will be sure to share your comments to Brit and the team. We hope to welcome you back soon!...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Pool
  • Spa
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Houston Memorial City is connected via skywalk to the Memorial City Mall, adjacent to Gateway Memorial city that includes a group of chef-driven restaurants, near CityCentre, Energy Corridor District, the Westchase District and offers the ultimate in comfort and relaxation. Whether traveling for business or leisure, a soothing and refreshing sanctuary during your stay is provided. The hotel has an 18th-floor infinity-edge pool, state-of-the-art fitness workout studio, a full-service Starbucks® on the 3rd floor and 30,000+ sq ft of event space. ... more   less 

Additional Information about The Westin Houston Memorial City

Address: 945 Gessner Rd, Houston, TX 77024-2855
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $204 - $551 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Houston Memorial City 4*
Number of rooms: 288
Reservation Options:
TripAdvisor is proud to partner with Starwood, Expedia, Travelocity, Hotwire, Hotels.com, Booking.com, Orbitz, Cheap Tickets, Priceline, Cancelon, getaroom.com, TripOnline SA, HotelsforEveryone, HotelQuickly and HotelsClick so you can book your The Westin Houston Memorial City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Houston Memorial City Hotel Houston
Hotel Style:
#12 Luxury Hotel in Houston
#49 Family Hotel in Houston
#55 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Houston Memorial City staff and other travellers.
9 questions
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Questions? Get answers from The Westin Houston Memorial City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The mall is across the street”
920sherria, 15 May 2017 | Read review
“Higher floors have great views of the city”
kimsY235KP, 15 May 2017 | Read review
“Great service, great food, great rooms, and clean facility.”
personalp2015, 15 May 2017 | Read review
“We love facing the city”
28elainaj, 1 May 2017 | Read review
“Room far exceeded expectations, floor 10 or higher”
WileyG762, 17 Apr 2017 | Read review
5 of 5
Westin.com
US$200* /night
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HotelQuicklyUS$233
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Prices are for 1 room, 2 adults
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