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Extended Stay America - Houston - Willowbrook

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Traveller (34)
Room & Suite (17)
Dining (1)
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Overview
  • Excellent25%
  • Very good9%
  • Average6%
  • Poor16%
  • Terrible44%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Non-Smoking Rooms
Pets Allowed
Wheelchair Access
Self-Serve Laundry
Breakfast included
2 Star Hotel
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Rooms
Jul. 1Jul. 2
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1 room, 2 adults, 0 children
Standard Room
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Reviews (87)
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11 - 15 of 86 reviews
Reviewed March 10, 2018

Service at the start of check in was perfect. I checked in and everything was fine unti I entered the room. I always check my sheets first There was spots on the sheets and pillow cases. Asked for new sheets and never received any I...More

Review collected in partnership with Extended Stay
Thank paigerandle11
Response from 00esa, Manager at Extended Stay America - Houston - WillowbrookResponded March 11, 2018

Please accept our apologies for being inattentive to your needs and for the unsatisfactory service you received during your stay. These issues will be addressed with our team to prevent them from occurring again. We hope you will consider staying with us once more so...More

Reviewed February 17, 2018 via mobile

The rooms were clean. And the staff was very friendly and accommodating. All special request i asked were seen to. Shopping is literally right outside your door as well fine dinning. Clean grounds newly renovated.i had a great stayMore

Thank delcia309
Response from 00esa, Manager at Extended Stay America - Houston - WillowbrookResponded February 21, 2018

Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel,...More

A TripAdvisor Member
11
Reviewed February 16, 2018 via mobile

Good afternoon , I been here for about. 3 weeks now. Ms. Nikki has been such a big help. She greets with a great warm smile and shows her concerns. Upon my arrival, she picked up I was very depressed and made it her goal...More

1  Thank A TripAdvisor Member
Response from 00esa, Manager at Extended Stay America - Houston - WillowbrookResponded February 17, 2018

Deon, thank you for the five-star review of Extended Stay America. Our team will be pleased to know they had a role in making your stay with us a memorable one. We will share your compliments with Nikki along with all our team members. Thanks...More

Reviewed February 16, 2018

Great and awesome staff rooms are good Managers go out there way to help you out no matter how big or small. Location is great and quiet place at all times food and shopping really close located close by all major highwaysMore

Review collected in partnership with this hotel
Thank fairleyalonzol
Response from 00esa, Manager at Extended Stay America - Houston - WillowbrookResponded February 16, 2018

It was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you liked our outstanding service and that our location was perfect for your needs. We will share your wonderful compliments with them. Thanks for letting us...More

Reviewed February 10, 2018

Toilet seat was filthy and beat down. Makes me want to vomit. Staff was very nice, especially Nikki who was friendly and helpful. I've been here many times but it seems to get worst everyday. It's beginning to become a cheap motel, unless they start...More

Review collected in partnership with this hotel
Thank joenC1981QJ
Response from 00esa, Manager at Extended Stay America - Houston - WillowbrookResponded February 11, 2018

We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Free Parking
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$51 - US$71 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$51 - US$71 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (34)
Room & Suite (17)
Dining (1)
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