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Extended Stay America - Houston - Med. Ctr. - NRG Park - Fannin

7979 Fannin St, Houston, TX 77054-2906
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Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Breakfast included
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Free High Speed Internet (WiFi)
Self-Serve Laundry
Laundry Service
Non-Smoking Hotel
Room features
Kitchenette
Non-Smoking Rooms
Microwave
Air Conditioning
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199Reviews
76Photos
1Q+A
55Room tips
Traveller rating
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There are cockroaches in the rooms. Only one time during the week we stay they changes the bed sheets. The corridors and stairs to get to the rooms are dirty. If you arrive before check-in time and need to use the bathroom, you can not do it because there are no guest bathrooms i
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Response from 00esa, Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Fannin
Responded Oct. 4, 2018
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. ​ Sincerely, Hotel Management
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The folk at the front desk were very nice and cheerful. I am not sure how they kept a smile because when I got there 6 others were waiting before me and were grouchy about various things. I checked into my room after about a 45 min. wait. Bed looked tight and freshly cleaned b
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Response from 00esa, Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Fannin
Responded Oct. 2, 2018
Donna, thanks for the feedback. We are sorry for not meeting your expectations for an exceptional stay and apologize for the cleanliness issue you encountered in your room. Your concerns are directed to our housekeeping team to ensure no guests experience the same moving forward. Please consider giving us an opportunity to make your next stay a better one. Sincerely, Hotel Management
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I received prompt efficient friendly service from all staff. The shuttle service was excellent. My driver Berdia Jones went above and beyond by helping when my scooter battery failed and was helpful and friendly with a smile every day. every one I dealt with deserves excellent ma
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Response from 00esa, Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Fannin
Responded Aug. 13, 2018
Thank you for the wonderful review, most especially the kind comments about our friendly and helpful staff. It is important to us for our guests to have a great experience, and we are delighted to know we exceeded your expectations. We will pass on your compliments to Berdia Jones. Thanks again, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
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The Extended Hotel in Fannin (Houston) its the dirtiest place I’ve stayed. I had to mop the floor because it was sticky when we arrived. The beds have hair!! Disgusting! Outside of the room, next to the door, there was a box with medicines on the floor that stayed there for four
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Response from 00esa, Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Fannin
Responded Aug. 1, 2018
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
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This location is under staffed. My stay was 5 nights long. When I arrived, I left to go eat and do some shopping. When I returned, I decided to shower and there were no towels (about 11pm). I went to the lobby and no one was there (locked and closed). I asked security and they we
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Response from 00esa, Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - Fannin
Responded Jul. 12, 2018
Elizabeth, thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
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You have read your customers complains for years, yet you do nothing about it because the deplorable conditions are the same. I have one question. Why haven’t you done something about it?
Read the reviews. Extended Stay USA on 7979 Fannin Street. No mistakes.I sent the pictures of the box of medicines that stayed for 4 days outside my room, next to my door. My complain is similar to many other customers. However, my husband stayed at Extended Stay at La Concha lane and it was good.
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"Go elsewhere... I found a BW for the same price."
"they have handicap rooms"
"explain your needs to the staff and trust their recommendation"
"The room a great fresh and clean I've never been disappointed by my stay"
"Rooms are in need of repair, not just patched! Fixtures (electrical & plumbing) broken, worn out, need replaced!!!"
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PRICE RANGE
US$64 - US$93 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
homestead studio suites houston / medical hotel houstonhomestead suites houstonhomestead houston
FORMERLY KNOWN AS
Homestead Studio Suites - Houston - Med. Ctr. - Reliant Pk. - Fannin St.
LOCATION
United StatesTexasTexas Gulf CoastHouston
NUMBER OF ROOMS
154
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