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The location is very convenient. The room was small but serviceable. The room was not cleaned or very poorly cleaned (food spilled in microwave and refrigerator, leftover soap pieces in tub, not sure if sheets were changed) when I checked in. It took two visits...More
Response from 00esa, General Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - FanninResponded 4 days ago
We are sorry you encountered some issues with housekeeping service during your stay. It is very unusual for our front desk team to be unresponsive to the needs of a guest when made aware of an issue, and our housekeeping staff delivers outstanding service. I...More
I enjoyed the room and was very comfortable throughout they stay. It was quiet and nice and cozy. i was located in room 265 and was very satisfied with my stay. I did not use the grab and go but I did use the microwave...More
Response from Manager_11525, Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - FanninResponded 19 January 2017
Thank you for taking the time to share your experience. It is pleasing to read you enjoyed your room accommodations, our hotel's convenient location, and found the fully equipped kitchen beneficial. Once more, thank you for posting your review. We look forward to having you...More
Grounds were nice; AC units need updating, as well as faucets. Towels were not provided. Staff was nice enough. Overall, nothing stood out & nothing was horrible - just average. BONUS: pets were allowed, which allowed us that comfort.More
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Thank Margret C
Response from 00esa, General Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - FanninResponded 1 week ago
Margret, we are delighted you chose to stay at Extended Stay America - Houston - Med. Ctr. - NRG Park - Fannin St. It’s our pleasure knowing you had an overall pleasant experience and loved our pet-friendly feature. We would like to inform you that...More
Roaches spiders, and bugs in kitchen, commode, and coffee maker! Bed and pillows were awful. Room was musty and smelled like smoke and we were in a no smoking room. Coffee at breakfast they served was a bit of miss. They only made one container...More
Thank Jan B
Response from 00esa, General Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - FanninResponded 2 weeks ago
Jan, on behalf of our entire team, please accept my sincerest apologies for our hotel not living up to your expectations. I am working with my entire team to tighten our procedures to make sure that we deliver the best facilities and service to our...More
This Extended Stay appears to be fine from the outside. It is absolutely filthy, the health department needs to make a little visit here. The exterior hallways and stairwells are extremely dirty and are littered with trash and towels. The bedsheets did not appear to...More
Response from 00esa, General Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - FanninResponded 4 weeks ago
Thank you for the feedback of your stay. I am very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment, and I am very sorry that...More
US$67 - US$91 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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Texas Gulf Coast >
Also Known As
Homestead Studio Suites Houston / Medical Hotel Houston ,