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Extended Stay America - Houston - Galleria - Uptown

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Extended Stay America - Houston - Galleria - Uptown
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124 Reviews from our TripAdvisor Community

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Showing 118: English reviews
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Tuttle, Oklahoma
Reviewed 1 week ago

This hotel I was really surprised how clean it was and the staff was very friendly! For a budget hotel it felt really safe. only issue I had was the internet I could never get connected. it was free but I kept getting disconnected soon as I put the password in. the front desk tried to help me also but...

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Helpful?
Thank Justin H
Liverpool, New York
Reviewed 2 weeks ago via mobile

This was our first time staying with Extended Stay America. It was nice, affordable, great location! This is a (way) less than $100 a night hotel, located in an area full of $200+ a night hotels. It's a nice, affordable hotel in a great area. It's not the Ritz, but it's still pretty nice. We like staying here because we...

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Thank Wayne N
Beaumont, Texas
Reviewed 16 March 2017

We have enjoyed this brand in the past, but on this trip we encountered real service issues. There was one gentleman that we interacted with in our 3 day trip who was outstanding, but everyone else was pretty much bothered by any question or request we had. One was very rude, on two occasions told us, with extreme attitude, that...

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Thank Laurie7364585
Reviewed 16 March 2017 via mobile

Thanks god there is always an angel walking on earth to help you solve problems. Ms Anabella from the front desk service was superb and super patient solving my group reservation problems. Chapeau Mademoiselle !! 😀

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Thank Hugo L
Manager_11525, Manager at Extended Stay America - Houston - Galleria - Uptown, responded to this review

Your feedback is important. Thank you for sharing. I am glad to see you received excellent customer service from our staff. They will be informed on the amazing job they did assisting you. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

Reviewed 17 February 2017 via mobile

The hotel has been remodeled on the outside but needs to be remodeled on the inside also. Stains in carpet, holes in the wall, old loud air conditioner. Not what I'm used to. Very thin old dirty comforter, stains and tears in the recliner. The positive is the staff had EXCELLENT CUSTOMER SERVICE!!!! Very kind, helpful and pleasant. They were...

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1Thank Malika J
Houston, Texas
Reviewed 3 January 2017

Our New Years Getaway at Extended Stay - Houston -Galleria was awesome! Whether you are staying just over night or a couple of days, this is the perfect place to go. Our room was perfect! It was large and the bed was comfortable, every aspect of our stay was great! Will definitely be back soon!

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Thank shoup2017
Manager_11525, Manager at Extended Stay America - Houston - Galleria - Uptown, responded to this review

Thank you for taking the time to write a review about your stay. It is great to hear you enjoyed your clean, spacious room and would stay with us again. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Reviewed 28 December 2016 via mobile

I was in need of a getaway from work earlier this year and i booked at a SPG property by galleria. I went to check in for my reservations and they could not find it and was booked for that night. I was very upset and someone recommended i try Extended Stay Westheimer. So i went to check it out...

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Thank sap5516
Manager_11525, Manager at Extended Stay America - Houston - Galleria - Uptown, responded to this review

We appreciate you taking the time to share your experience and for choosing to stay with us. I'm so pleased to hear that our rates were enjoyable and that your overall stay was a positive one. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Reviewed 24 December 2016 via mobile

I like that this location is clean, the others in the area are usually nasty. This staf is so nice and personable. The only change thats needed is the mattress!! They are so hard! The location is great, you can walk to the mall, restaurants & stores.

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Thank trishalee318
Manager_11525, Manager at Extended Stay America - Houston - Galleria - Uptown, responded to this review

Thank you for taking the time to share your experience. Your positive comments on the personable demeanor and service provided by our staff are much appreciated. Also you approval of our convenient location is satisfying. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

A TripAdvisor Member
1 review
Reviewed 23 December 2016 via mobile

Snuggled between 2 upscale hotels, this hotel is fabulous! I have everything I need. The general manager continually strives to make my (and everyone else's) stay a pleasurable one. GM's staff combined provide outstanding customer service - friendly, courteous, and too much to list. Even my family pet feels welcomed. My room is clean, grounds are safe and properly maintained....

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Thank A TripAdvisor Member
Manager_11525, Manager at Extended Stay America - Houston - Galleria - Uptown, responded to this review

Thank you for taking the time to share your experience. It is great to see you were provided with memorable customer service and that you were able to take advantage of our pet-friendly policy. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.

Reviewed 22 December 2016 via mobile

I booked my stay through a third party site and when I arrived at the location there was an issue with my reservation. It was late and I had been traveling all day and the property manager Marquis went ABOVE AND BEYOND to make sure I was accommodated and that everything was right. I was so impressed with his professionalism...

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Thank Trippin916
Manager_11525, Manager at Extended Stay America - Houston - Galleria - Uptown, responded to this review

Your comments about your stay are much appreciated. It is good to know one of our managers made a positive impression during your stay. Also we are pleased you enjoyed your overall stay. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Houston - Galleria - Uptown

Address: 2300 West Loop S, Houston, TX 77027-4202 (Formerly Homestead Studio Suites - Houston - Galleria)
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $100 - $277 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Houston - Galleria - Uptown 2.5*
Number of rooms: 136
Reservation Options:
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Also Known As:
Homestead Studio Suites Houston / Galleria Area Hotel Houston
Homestead Suites Houston
Homestead Houston
Houston Homestead Suites
Extended Stay America Houston
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Questions & Answers

Questions? Get answers from Extended Stay America - Houston - Galleria - Uptown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner suite was large and comfortable”
shoup2017, 3 Jan 2017 | Read review
“Our room was on the first floor and it was excellent.”
vacolson, 19 Dec 2016 | Read review
“Ground floor suite was large and suitable for my father to get around with a walker.”
B1647KXpaulas, 18 May 2016 | Read review
“West facing rooms difficult to cool in late afternoon.”
789urbanadventurer, 6 Apr 2016 | Read review
“corner rooms with windows”
DrErsatz, 11 Mar 2016 | Read review
5 of 5