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Extended Stay America - Houston - Galleria - Uptown

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Extended Stay America - Houston - Galleria - Uptown
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120 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Houston - Galleria - Uptown
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Showing 116: English reviews
Lake Charles, Louisiana
Reviewed 21 June 2015

The black girl at front desk was RUDE and NOT HELPFUL. TERRIBLE customer service. Hotel is a cheap remodel. Room smelled smoky and musty. Rooms are not cleaned by hotel staff during your stay. It's cheap, but you get what you pay for. Avoid.

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Helpful?
Thank starbunker2016
Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Uptown, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that your stay was not to our company’s high standards. Your comments were reviewed by the staff, and we will be deep cleaning our rooms to make sure your experience is not repeated. Additionally, I will be coaching our staff on the importance of providing professional customer service...

Reviewed 21 June 2015 via mobile

Excellent hospitality specially from the front desk guy Moazzam and mohammed. The rooms are really spacious and its a quiet locality really enjoyed the stay and would recommmend all. The staff working are really helpful and would love to assist you on any need.

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1Thank rahila s
Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Uptown, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you enjoyed our spacious rooms and friendly customer service! I’m thrilled we were able to provide you with a home way from home experience. Once more, thank you for posting your review. We look forward to having you...

Reviewed 2 June 2015

I stayed here for 65 nights during the summer. I can say that the hotel rooms are big and nice. comparing to the price I can say that it is perfect. the rooms are clean and they just clean it once or twice a week I am not sure. but it really nice. The only problem I faced that you...

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Thank khaledalsheikh
Aberdeen, United Kingdom
Reviewed 13 May 2015

Check in was were it all started to go wrong..to be told you'll get a room that doesn't smell is not a good place to start! This is a very basic hotel which I would expect to pay no more than $80/night. Unfortunately when they charge $300+/night then there is no hiding place! Then to be told they charge extra...

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Thank scottishtraveller71
Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Uptown, responded to this review

I appreciate you bringing your experience to our attention. I was disheartened to read that your experience with us did not meet our company’s high standards. Please accept our apologies. In response to your feedback, I am reviewing your comments with our staff and upper management. I am grateful for the feedback you provided so we are able to continually...

Reviewed 13 May 2015

Excellent service. a woman at the front desk name:( Dewana ) was always nice and respectful, Also very helpful. Great service...... Always was concerned to needs. great with giving directions, And helpful with providing information

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Helpful?
Thank Micheal W
Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Uptown, responded to this review

Thank you so much for sharing your experience with us. I am so excited to know that your stay was great. I am thrilled you were pleased with our staff and the friendly customer service they provided. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand...

Reviewed 12 May 2015

Stayed 5 nights here whilst attending the OTC last week. Comfortable accommodation, lots of space and natural sunlight. Only downside was the thin wall - there was this particular group staying in front of my room insisting on carrying their extended conversation along the corridor and you can clearly hear their every word. Special mention to Moazzam at the front...

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1Thank Mohamad Reezal S
Lahore, Pakistan
Reviewed 30 April 2015

Upon the unavailability of an apartment, my company booked this facility for me to stay. I was a but reluctant to stay at hotel for this longer of a period, but my stay at Extended Stay changed my view. This is not like other usual hotels. The staff at the hotel is just too friendly and helpful. Even at mid...

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Thank haroonzq
Houston, Texas
Reviewed 10 April 2015

1. They charge extra for room cleaning (including trash dump, cleaning bath room, vacuuming etc.) 2. Common areas are stinky (elevators, lobbies etc.) 3. They don't change bed sheets, towels, napkins daily. 4. One or two persons to support entire hotel for 24 hrs. Many times when I called front desk no one answers. 4. Unfriendly staff

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3Thank Niranjan P
Reviewed 30 March 2015

My sister and I have 'lived' here for the last 5 weeks as she is receiving treatment at MD Anderson. When we first checked in we wanted a different room due to an unpleasant odor. The manager could not have been more accommodating and we were moved as soon as another suitable room was available (2 days). We have been...

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1Thank ToGulls
Vienna
Reviewed 28 March 2015

My company booked me into this hotel. I am usually a Hilton Garden Inn or Marriott girl but I had no choice in selecting hotel. This is a place where business people stay long-term so it operates a bit differently than a "hotel". The place is immaculate. My room was very clean which I appreciated. WIFI free and fast so...

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2Thank Dee M

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Houston - Galleria - Uptown

Address: 2300 West Loop S, Houston, TX 77027-4202 (Formerly Homestead Studio Suites - Houston - Galleria)
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $103 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Houston - Galleria - Uptown 2.5*
Number of rooms: 136
Reservation Options:
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Also Known As:
Homestead Studio Suites Houston / Galleria Area Hotel Houston
Homestead Suites Houston
Homestead Houston
Houston Homestead Suites
Extended Stay America Houston
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Questions & Answers

Questions? Get answers from Extended Stay America - Houston - Galleria - Uptown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner suite was large and comfortable”
 of 5 bubbles shoup2017, 3 Jan 2017 | Read review
“Our room was on the first floor and it was excellent.”
 of 5 bubbles vacolson, 19 Dec 2016 | Read review
“Ground floor suite was large and suitable for my father to get around with a walker.”
 of 5 bubbles B1647KXpaulas, 18 May 2016 | Read review
“West facing rooms difficult to cool in late afternoon.”
 of 5 bubbles 789urbanadventurer, 6 Apr 2016 | Read review
“corner rooms with windows”
 of 5 bubbles DrErsatz, 11 Mar 2016 | Read review
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