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Sheraton Houston Brookhollow Hotel

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#115 of 499 Hotels in Houston
Certificate of Excellence
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Sheraton Houston Brookhollow Hotel
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467 Reviews from our TripAdvisor Community

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Showing 449: English reviews
Level Contributor
27 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 week ago via mobile

This is an awesome hotel in Huston. It has all the facilities like pets friendly & shuttle service. The front desk is really really nice.anyone can book online through spg.com, really affordable price..😀😀😀

Thank Rifad A
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Thank you Rifad A for your complimentary remarks. We appreciate you recognizing the front desk team for their efforts. Being a pet friendly hotel is a great opportunity for the Sheraton Brookhollow team to serve our guests. And, we want to provide you and all our guests a great experience. Providing genuine hospitality is what we do best and I... More 

Victoria, BC
Level Contributor
66 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 2 weeks ago

Stayed here 1 night before my return journey. I thought the atrium lobby was pretty cool and the service from the Front Desk was very nice. I found the rooms to be of average size and a bit dated. In addition, when I flaked out on the large seat and caught myself looking up at the ceiling, you could tell... More 

Thank Victoria_BCTall_Guy
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Guest satisfaction is our most important job and we should have provided you a more quality guest room. Our housekeeping and maintenance team will address the ceiling issue. Reading your comment about the front desk professionalism is appreciated. Our staff strives to accommodate our guests. Renovation plans are being organized now to improve our public space and guest room conditions.... More 

Dallas, Texas
Level Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 2 weeks ago via mobile

I stayed at the Sheraton for several nights. The hotel is an older property, and that shows up in a few places (chips in the wooden doors, patched walls, etc.)but you can see that care is taken to maintain as well as they can. My room was clean and pleasant, though the bed was a bit too firm for me.... More 

Thank n2egypt
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Thank you for your comments and concerns regarding your recent stay at the Sheraton Brookhollow. We will address the mildew comment and have that corrected. Our hospitality team is very customer focused and we are very proud of what they do for each other and our guests. Maintaining a quality hotel is a top priority and we will continue to... More 

Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 weeks ago via mobile

Ms. Baird, Thank you for you for taking my call Thursday morning around 8am and passing our sincere “THANK YOU” to the entire Team at the Sheraton Brook Hollow that assisted with our Nov. 5 event. We couldn’t have had a better Team of collaborative individuals that made the outcome a GRAND success for us!! Ms. Laura / Mr. Tom... More 

Thank Jose S
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

We were very honored to serve you and your family for such a special event. Your compliments have already been shared with our team. Assuring our guests that their event will be a memorable one is very important to our team. We are thrilled that your friends and family experienced a wonderful time. We look forward to serving you and... More 

1 review
Reviewed 4 weeks ago

I was booked by my company who's office is nearby. There are extensive highway rebuilding going on making the use of taxis a little more of a struggle as getting to the hotel off the re routed freeway a challenge. The staff are friendly and helpful. Check in check out very good. The rooms are getting a bit old but... More 

Thank Vernon C
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

We continue to address solutions on how to insure guests and the public in general can arrive at our hotel. Thank you for noting our staff's friendliness and helpfulness. Our operations and ownership groups are devising plans now to renovate the hotel. Please accept my apologies for our breakfast not meeting your expectations. This is already being addressed. We look... More 

Washington DC, District of Columbia
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 20 October 2016

Had a very pleasant stay. Though absolutely no fault of the hotel's, you should be aware that there is a massive interstate construction project underway in this area that made getting to the hotel difficult and confusing. Our GPS had no idea how to get to the hotel and drove us all over the place (this was in July, although... More 

Thank IndianaGoat
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

We appreciate you being our guest and taking time to comment on the Sheraton Brookhollow. Addressing GPS directions and improving how travelers can navigate around the construction is a top priority for our team. I assure you that will are working with TxDOT and the highway construction group to find solutions. Providing clean, comfortable guest rooms and public space is... More 

San Antonio
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 October 2016 via mobile

Great night sleep. Quiet. Plenty of outlets for my gadgets. Pet friendly. Parking garage plenty of spaces on a weekend. Security guard circles the area frequently. Polite staff. Easy navigation get to your room. Elevator is fast. Free WiFi. Cons I have is the housekeeper didn't clean or replenish the coffee. No microwave or fridge. Didn't leave a fresh bag... More 

Thank Rhoyal
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

We appreciate you taking time to describe your satisfaction with our hotel's services. Please accept my apologies for not providing the housekeeping services that we both expect. The Sheraton Brookhollow offers many advantages that I was glad to see that you recognized. Free covered garage parking is a nice savings for our guests. We look forward to serving you again.... More 

Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 3 October 2016 via mobile

Stayed with Sheraton for joining ship at Houston. It is a pleasant experience. The facility and the staff are truly professional. Try out Texas food at the Restaurant. Take a dip in the swimming pool. Make use to well equipped health club.

Thank jjoseph20
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Thank you for these nice comments. We appreciate your business and look forward to serving you again. We are very proud of our staff and their professionalism. Tom Harwell General Manager More 

Windlesham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 September 2016

Here goes.. I stayed there mid September for a business trip and was really blown away by the service from Guest Services Manager Keley Sabastian. Clearly he was at ease accurately suggesting must see's , must eats, and advising. He is service period. Everyone I interacted with was friendly, warm and helpful and that was consistent across the hotel where... More 

Thank C R
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

It was a great pleasure to read your comments regarding how friendly Kele Agi, our Front Office Manager, was during your stay at the Sheraton Brookhollow. Our team wants to know how a guest is enjoying their stay and if we can do anything further to assistance our customers. We know there are many lodging sources in Houston. but the... More 

Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 11 September 2016 via mobile

The hotel itself is what you would expect from a Sheraton, albeit a bit old / dated. Service really can't be faulted in terms of staff being friendly and helpful. Always a smile and keen to assist. There is quite a bit of construction going on in the area and there aren't really any nice restaurants or shops within walking... More 

Thank Jetblazt650
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

We appreciate your business and more importantly, your feedback and comments. Our staff is very hospitable and I am extremely proud of their efforts. We will follow up on our internal systems to insure guest amenities are replenished and air conditioning equipment is maintained and guest ready. We look forward to serving you and your colleagues again. Tom Harwell General... More 

90 photos of this hotel

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All Traveller Photos (64)
Room/Suite (16)
Bathroom (7)
Pool/Beach Area (1)
Hotel & Grounds (2)
Business Centre/Function Rooms (8)
Other (30)

Management photos: Courtesy of the property manager

All Management Photos (26)
Room/Suite (10)
Hotel & Grounds (5)
Dining (2)
Business Centre/Function Rooms (5)
Pool/Beach Area (2)
Bathroom (1)
Other (1)
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  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Shuttle Bus Service
  • Conference Facilities
  • Free Parking
  • Concierge
Official Description (provided by the hotel)
Welcome to Sheraton Houston Brookhollow Hotel.Whether your visit is for business or pleasure, feel at home at Sheraton Houston Brookhollow Hotel. Our guest rooms feature the celebrated Sheraton Sweet Sleeper bed and complimentary high-speed wireless internet access. Whatever your plans are, you'll find a feeling of welcome unlike any other at our Sheraton Hotel in Houston.Stay connected to home or the office with the Link at Sheraton, refresh in the outdoor pool, or re-energize with a workout in our fully equipped fitness center. Sheraton Houston Brookhollow Hotel has thought of everything you need for a memorable stay. All 382 Houston hotel accommodations feature the plush Sheraton Sweet Sleeper Bed, complimentary high-speed Internet, spacious work desks, ergonomic chairs, 37 inch flat screen TVs and Bliss bath amenities.Our hotel is conveniently located minutes from popular things to do in Houston such as world-class Houston museums, Houston shopping, dining and entertainment, as well as major business complexes like the George R. Brown Convention Center and Texas Medical Center. We offer free parking, free in-room Wifi, and a complimentary shuttle with scheduled runs to the world-famous Houston Galleria Shopping Center. ... more   less 

Additional Information about Sheraton Houston Brookhollow Hotel

Address: 3000 North Loop W, Houston, TX 77092-8810
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $122 - $245 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Houston Brookhollow Hotel 3.5*
Number of rooms: 382
Reservation Options:
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Also Known As:
Sheraton Houston Brookhollow Motel
Houston Sheraton
Hotel Style:
#72 Business Hotel in Houston
#92 Family Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Houston Brookhollow Hotel staff and other travellers.
3 questions
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Houston, Texas
over a year ago

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Questions? Get answers from Sheraton Houston Brookhollow Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“1st floor great”
 of 5 bubbles RodJ649, 24 Aug 2016 | Read review
“We chose the highway side. We did not notice noise. If you prefer a calmer view, ask to face away from the highway.”
 of 5 bubbles debbietravels2016, 23 Aug 2016 | Read review
“Get a room away from the elevator and the foot traffic”
 of 5 bubbles stubbs25, 21 Jun 2016 | Read review
“I gather some rooms have been redecorated but still the same old Air Con.”
 of 5 bubbles lesb275, 19 Feb 2016 | Read review
“all are good, suite is spacious”
 of 5 bubbles shortweekend, 8 Jan 2016 | Read review
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