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Sheraton Houston Brookhollow Hotel

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#127 of 499 Hotels in Houston
Certificate of Excellence
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Sheraton Houston Brookhollow Hotel
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474 Reviews from our TripAdvisor Community

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Showing 455: English reviews
Marion, Arkansas
Reviewed 8 December 2013

Stayed at this hotel this past weekend, cause all the wonderful reviews...What did I miss!! This hotel is nasty! With hair all around in areas of the bathroom, and period blood stain on the front of the toilet!! beds are so uncomfortable, Then there is so much construction going on by the hotel, it is not routed properly at all!...

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Helpful?
2Thank nitah1
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

nitah1, Thank you for writing and bringing these concerns to my attention. We appreciate your feedback and sincerely apologize that we did not deliver the exceptional stay you've come to expect from us. This is definitely not up to the high standards of service that we strive to provide our guests. Please know I have addressed your comments with our...

London, United Kingdom
Reviewed 18 November 2013

I have been travelling to Houston for a number of years and used hotels in and around the Uptown area and along the 290 Interstate, at the time of booking, the Sheraton Brookhollow was the only hotel left with rooms as I was staying more than five nights. Getting to the hotel is the first challenge, due to roadworks on...

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Helpful?
Thank Matthew L
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Matthew L, Thank you for writing. We appreciate your feedback and sincerely apologize for any inconveniences you experienced during our renovation process. It is through comments and feedback such as yours that enable us to truly make a difference. Our team would like to thank you for your business and understanding as we continue to improve our property and ensure...

Austin, Texas
Reviewed 6 November 2013

We held a one-day meeting here and it went very well. The staff was helpful and accommodating. We had to serve lunch in the meeting room. The hotel staff had the buffet already set and rolled it into the room right before the lunch break. It was a very smooth transition. The meal was delicious and we received a lot...

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Helpful?
Thank JCarls0n
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

JCarls0n, We appreciate you choosing Sheraton Houston Brookhollow to host your meeting, and we thank you for writing a review about your experience. I look forward to sharing your complimentary feedback with our team and chef regarding their excellence in service. We're glad you found our hotel well suited for your meeting needs, and we hope to welcome you back...

Chennai (Madras), India
Reviewed 5 November 2013

Ive stayed here 3 times and all just for a night or two. Plus points is the location. 15 mins from downtown or uptown Houston. All the staff are very efficient and friendly. Checking in and checking out is done very fast. Their shuttle service to Galleria and other shopping areas is a major plus point. The breakfast spread is...

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Helpful?
Thank JamesCalmwater
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

JamesCalmwater, Thank you for your review and continued patronage at Sheraton Houston Brookhollow. It's fantastic to hear that our central location, efficient service, and complimentary shuttle offered additional conveniences to your stay. We appreciate you selecting our hotel for your travels, and we hope to welcome you back again soon. Thank you again for writing. Best regards, Tom Chigoy, General...

Pataskala, Ohio
Reviewed 29 October 2013

Traveled to Houston for work for a sales presentation and was very impressed with this hotel. Upon arrival was greeted and check in was a breeze. The Room was spacioous with loads of amenties that you would love if your on the road a lot. The bed was super comfy and the room was very clean. Would recomend a room...

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Helpful?
Thank MCMotts09
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

MCMotts09, Thank you for taking the time to share your experience with us at Sheraton Houston Brookhollow. I'm pleased to hear we exceeded your expectations with our clean, spacious, and comfortable accommodations. We appreciate you choosing to stay with us during your business travels, and we hope to welcome you back again soon. Thank you again for writing. Sincerely, Tom...

Houston, Texas
Reviewed 15 October 2013

I am in hotels around the world. The staff of this hotel is great including Sarah, Lynn, Albert and Adam. I also had a chance to meet the General Manager of the hotel Tom Chigoy and it is easy to understand the premium they place on customer service. He sets an excellent example. Mr. Chigoy spent time in the Executive...

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Helpful?
Thank P2886EDrobert_m
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

P2886EDrobert_m, It's great to hear from you! Thank you for writing a review and sharing your high recommendations of Sheraton Houston Brookhollow to fellow business travelers. Each member of our team strives daily to provide not only exceptional guest experiences, but also to sincerely connect and engage with each of our guests. I look forward to sharing your kind comments...

Houston, Texas, United States
Reviewed 14 October 2013

Jennifer and everyone at Sheraton Brookhollow were wonderful to work with! They made our decision-making very easy. The decor, the meal, staging, were excellent. Even the sound system was really good. We had a professional recording artist play his guitar and sing through the hotel's house system, and it sound quite good. That surprised me. Usually, house patches are low...

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Helpful?
Thank Chad B
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Chad B, We appreciate you choosing Sheraton Houston Brookhollow to host your banquet, and we're glad our wonderful staff made for a great event. I'll be certain to pass along your complimentary feedback to Jennifer. Thank you for writing a review and sharing your feedback. We look forward to welcoming you back for next year's banquet. Sincerely, Tom Chigoy, General...

Reviewed 14 October 2013

We stay at this hotel often when visiting Houston for weekend events as its convenient, we'll priced,acne in the center of the northwest corridor. Hotel is well maintained, the fodd and beverage service is good and the front desk staff are always helpful and friendly

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Helpful?
Thank Charles V
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Charles V, Thank you for your review and continued patronage at Sheraton Houston Brookhollow. It's great to hear that our accommodations and service meets your satisfaction, and our convenient location is well suited for enjoying weekend events. We appreciate you choosing to stay with us, and we look forward to your next visit. Thank you again. Sincerely, Tom Chigoy, General...

Houston, Texas
Reviewed 10 October 2013

Our company utilizes this hotel for all of our out-of-town travelers and everyone that stays at the Sheraton comments what a great stay they had. The staff are outstanding! We especially would like to give a Great Job shout out to Arthur in the restaurant/bar area.

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Helpful?
Thank karen d
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

karen d, Thank you for your review and continued business with us at Sheraton Houston Brookhollow. We appreciate you choosing our hotel to serve your associates travel needs, and we're pleased to know our staff's outstanding service consistently meets their satisfaction. I'll be certain to recognize Arthur with a special commendation for his excellence in service. Thank you again for...

Southlake, Texas
Reviewed 1 October 2013

I really enjoyed this hotel and my visit. The room was very nice and clean. The bed was very comfortable. The bathroom was stocked with many amenities that I appreciated. The staff was very friendly. The rate was very reasonable.

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Helpful?
2Thank loywe
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

loywe, We're happy to hear from you, and we're glad you enjoyed your visit with us at Sheraton Houston Brookhollow. It's wonderful to know you found accommodations, amenities, and friendly service to all meet your satisfaction. We hope you'll visit us again soon. Thank you once again for writing. Sincerely, Tom Chigoy, General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Shuttle Bus Service
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Welcome to Sheraton Houston Brookhollow Hotel.Whether your visit is for business or pleasure, feel at home at Sheraton Houston Brookhollow Hotel. Our guest rooms feature the celebrated Sheraton Sweet Sleeper bed and complimentary high-speed wireless internet access. Whatever your plans are, you'll find a feeling of welcome unlike any other at our Sheraton Hotel in Houston.Stay connected to home or the office with the Link at Sheraton, refresh in the outdoor pool, or re-energize with a workout in our fully equipped fitness center. Sheraton Houston Brookhollow Hotel has thought of everything you need for a memorable stay. All 382 Houston hotel accommodations feature the plush Sheraton Sweet Sleeper Bed, complimentary high-speed Internet, spacious work desks, ergonomic chairs, 37 inch flat screen TVs and Bliss bath amenities.Our hotel is conveniently located minutes from popular things to do in Houston such as world-class Houston museums, Houston shopping, dining and entertainment, as well as major business complexes like the George R. Brown Convention Center and Texas Medical Center. We offer free parking, free in-room Wifi, and a complimentary shuttle with scheduled runs to the world-famous Houston Galleria Shopping Center. ... more   less 

Additional Information about Sheraton Houston Brookhollow Hotel

Address: 3000 North Loop W, Houston, TX 77092-8810
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $132 - $263 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Houston Brookhollow Hotel 3.5*
Number of rooms: 382
Reservation Options:
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Also Known As:
Sheraton Houston Brookhollow Motel
Houston Sheraton
Hotel Style:
#72 Business Hotel in Houston
#92 Family Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Houston Brookhollow Hotel staff and other travellers.
3 questions
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London
Houston, Texas
over a year ago

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Questions? Get answers from Sheraton Houston Brookhollow Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for rooms on the back side of the hotel for less highway noise”
 of 5 bubbles CiciKiki, 9 Feb 2017 | Read review
“Ask for a room at the rear of the hotel, otherwise too noisy”
  • tube, definitely to be renewed
  • Nice sofa area in the room
  • restoroom, a bit old fashioned
  • relaxing bed
  • relaxing bed
  • Nice sofa area in the room
  • sink and mirrors
  • Coffe maker
 of 5 bubbles 444eleonorac, 13 Jan 2017 | Read review
“1st floor great”
 of 5 bubbles RodJ649, 24 Aug 2016 | Read review
“We chose the highway side. We did not notice noise. If you prefer a calmer view, ask to face away from the highway.”
 of 5 bubbles debbietravels2016, 23 Aug 2016 | Read review
“Get a room away from the elevator and the foot traffic”
 of 5 bubbles stubbs25, 21 Jun 2016 | Read review
5 of 5