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Sheraton Houston Brookhollow Hotel

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#115 of 499 Hotels in Houston
Certificate of Excellence
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Sheraton Houston Brookhollow Hotel
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467 Reviews from our TripAdvisor Community

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Showing 449: English reviews
Atlanta, Georgia
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 28 August 2013

We stayed at the Sheraton Houston Brookhollow for a recent medical education conference. As a guest lecturer, it was essential for us to have very specific AV equipment for the presentation. Ms. Cepeda and her staff were extremely accommodating to our unique requests for the lecture setup. In addition, the front desk, management and restaurant staff were very friendly and... More 

Helpful?
1 Thank Constantcomment62
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Constantcomment62, Thank you for writing a review. We appreciate you selecting Sheraton Houston Brookhollow while presenting for a medical education conference. I'm pleased to hear you felt well taken care of by our staff, and we're glad you found our hotel ideal for hosting this event. I'll be certain to recognize Ms. Cepeda with a special commendation for her excellence... More 

Houston, Texas
1 review
Reviewed 27 August 2013

This room was AWESOME!!!! My experience with Sheraton Brookholow has been A-Class from beginning to end. People are still talking about the Baby Shower we had in the Laurel Suite. The food was delicious and the staff was GREAT!!! I will host another event at the Sheraton and I will recommend the Sheraton to anyone who wants to host an... More 

Helpful?
Thank ty d
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

ty d, Thank you for sharing complimentary feedback on your Sheraton Brookhollow experience. It's great to hear your kind comments about our delicious food and wonderful staff. We appreciate you selecting our hotel for hosting a Baby Shower, and we're pleased to know the Laurel Suite exceed your expectations. We hope we'll have the opportunity to extend our hospitality to... More 

Houston, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 August 2013

On the recommendation of a very dear family friend, my husband and I stayed here on our wedding night. They stayed here on their wedding night in Dec'12 and raved about how great the whole experience was. The moment we walked in the hotel's lobby, we were greeted with warm smiles and excellent service! The whole atmosphere in the lobby... More 

Helpful?
2 Thank AishaS77
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

AishaS77, Thank you for taking a moment to write a review on your experience with us at Sheraton Houston Brookhollow. We appreciate you choosing to stay with us on your wedding night, and we're pleased to know that our excellent service, warm hospitality, and comfortable accommodations made for an enjoyable stay. We wish you all the best for the future... More 

Largo, Florida
Level Contributor
79 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 18 August 2013

This is a nice hotel with most rooms upgraded to have flat screens and USB charging ports. The location is good on the Loop but there is a lot of construction in the area so getting in and out of the hotel is a bit tricky. The restaurant has a great breakfast buffet.

Helpful?
Thank Scooterc1
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Scooterc1, Thank you for taking the time to write a review about your visit with us at Sheraton Houston Brookhollow. We're glad you enjoyed your stay and found our hotel well suited for your business travels. Please plan to visit us again the next time you travel to Houston. Thanks again. Sincerely, Tom Chigoy, General Manager More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 August 2013 via mobile

This property is very well managed, the staff is very professional, rooms are well maintained. They have a pool, gym, restaurant. The location currently under major construction we are talking highway and street renovation so getting here is tricky and it's quite noisy day and night. Traffic here is unsafe the property itself has a guard so it's safe. The... More 

Helpful?
Thank Samurai37
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Samurai37, We're happy to have had you as our guest, and we appreciate you writing a review about your Sheraton Houston Brookhollow experience. It's great to receive your kind comments about our professional staff and comfortable accommodations. We're glad you enjoyed your stay and we hope you'll visit us again soon. Thank you again for writing. Sincerely, Tom Chigoy, General... More 

Austin, Texas
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 August 2013

I just revisited the Sheraton Brookhollow in late July 2013. The hotel is really nice and a good bargain for the dollars. The location is great. However, what makes the hotel special is the excellent customer service. The front desk goes above and beyond to make your stay enjoyable. The people in tha bar are terrific. In fact all of... More 

Helpful?
Thank Jim C
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Jim C, Thank you for taking a moment to write a review about your experience with us at Sheraton Brookhollow. It's wonderful to hear that our excellence in customer service continually makes for an enjoyable stay, and you always feel well taken care of by our staff. We appreciate your return visit and we hope to see you again soon.... More 

1 review
Reviewed 30 July 2013

I had wedding and reception here. From the beginning and until the very end Brandi was very helpful and very seeet. Everything was perfect and the staff was great! I woild definately reccomend this sheraton! Brandi rocks!

Helpful?
Thank jasgol
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

jasgol, Thank you for taking a moment to write a review about your experience with us at Sheraton Houston Brookhollow. We appreciate you selecting our hotel, and we’re pleased to hear that everything was perfect for your wedding celebrations! I’ll be certain to recognize Brandi with a special commendation for her excellent service and warm hospitality. We’re happy to have... More 

Houston, Texas
1 review
Reviewed 25 July 2013

We have conference in this hotel. When I seted up equipment, the hotel staff supported well and they provided many things I requested. And they were very kind. I also enjoyed breafast in this hotel. This hotel is good place to take place conference and seminar. I strongly recommend this hotel for conference, seminar and party.

Helpful?
Thank Chun-Shik
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Chun-Shik, Thank you for taking a moment to write a review about your experience with us at Sheraton Houston Brookhollow. We appreciate you selecting our hotel for hosting your conference, and we’re glad you found our staff, equipment, and set up well suited for your event. Please plan on choosing us for all of your upcoming conference needs. Thank you... More 

Houston, Texas, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 July 2013

I stayed in this hotel for the conference every year. Every staff I have met was very kind and pleasant. Breakfast was great as always and everywhere was so clean and neat. Especially I would like to be thankful to Inhee Cho. She was just amazing and awesome. I have never heard her say "No" whenever we asked for something.... More 

Helpful?
Thank hyuna2003
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

hyuna2003, We appreciate your return visit and complimentary feedback about your stay with us at Sheraton Houston Brookhollow. It’s great to receive your kind comments about our friendly staff and I’m pleased to hear we’ve consistently delivered excellent service during your visits. I’ll be certain to recognize Inhee Cho for her outstanding service and warm hospitality. We enjoyed having you... More 

Kuala Lumpur, Malaysia
Level Contributor
47 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 23 July 2013

I stayed a week at this hotel during a Microsoft Global Partner Event. I wanted a affordable hotel, with the facilities for a week stay, that still offered loyalty priviledges even on a event rate, and he Sheraton delivered nicely. The hotel had a large bedroom and comfortable beds but no in-room safe. So valuebles need to go into a... More 

Helpful?
1 Thank maic
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

maic, Thank you for sharing feedback on your Sheraton experience and for choosing to stay with us while attending a Microsoft Global Partner event. I’m pleased to hear our friendly service, comfortable accommodations, and value added amenities perfectly suited your travel needs. We enjoyed having you as our guest and we hope you’ll visit us again soon. Thank you once... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Shuttle Bus Service
  • Conference Facilities
  • Free Parking
  • Concierge
Official Description (provided by the hotel)
Welcome to Sheraton Houston Brookhollow Hotel.Whether your visit is for business or pleasure, feel at home at Sheraton Houston Brookhollow Hotel. Our guest rooms feature the celebrated Sheraton Sweet Sleeper bed and complimentary high-speed wireless internet access. Whatever your plans are, you'll find a feeling of welcome unlike any other at our Sheraton Hotel in Houston.Stay connected to home or the office with the Link at Sheraton, refresh in the outdoor pool, or re-energize with a workout in our fully equipped fitness center. Sheraton Houston Brookhollow Hotel has thought of everything you need for a memorable stay. All 382 Houston hotel accommodations feature the plush Sheraton Sweet Sleeper Bed, complimentary high-speed Internet, spacious work desks, ergonomic chairs, 37 inch flat screen TVs and Bliss bath amenities.Our hotel is conveniently located minutes from popular things to do in Houston such as world-class Houston museums, Houston shopping, dining and entertainment, as well as major business complexes like the George R. Brown Convention Center and Texas Medical Center. We offer free parking, free in-room Wifi, and a complimentary shuttle with scheduled runs to the world-famous Houston Galleria Shopping Center. ... more   less 

Additional Information about Sheraton Houston Brookhollow Hotel

Address: 3000 North Loop W, Houston, TX 77092-8810
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $122 - $245 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Houston Brookhollow Hotel 3.5*
Number of rooms: 382
Reservation Options:
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Also Known As:
Sheraton Houston Brookhollow Motel
Houston Sheraton
Hotel Style:
#72 Business Hotel in Houston
#92 Family Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Houston Brookhollow Hotel staff and other travellers.
3 questions
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London
Houston, Texas
over a year ago

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Questions? Get answers from Sheraton Houston Brookhollow Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“1st floor great”
 of 5 bubbles RodJ649, 24 Aug 2016 | Read review
“We chose the highway side. We did not notice noise. If you prefer a calmer view, ask to face away from the highway.”
 of 5 bubbles debbietravels2016, 23 Aug 2016 | Read review
“Get a room away from the elevator and the foot traffic”
 of 5 bubbles stubbs25, 21 Jun 2016 | Read review
“I gather some rooms have been redecorated but still the same old Air Con.”
 of 5 bubbles lesb275, 19 Feb 2016 | Read review
“all are good, suite is spacious”
 of 5 bubbles shortweekend, 8 Jan 2016 | Read review
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