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Sheraton Houston Brookhollow Hotel

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#119 of 504 Hotels in Houston
Certificate of Excellence
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Sheraton Houston Brookhollow Hotel
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482 Reviews from our TripAdvisor Community

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Showing 462: English reviews
Reviewed 3 October 2016 via mobile

Stayed with Sheraton for joining ship at Houston. It is a pleasant experience. The facility and the staff are truly professional. Try out Texas food at the Restaurant. Take a dip in the swimming pool. Make use to well equipped health club.

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Helpful?
Thank jjoseph20
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Thank you for these nice comments. We appreciate your business and look forward to serving you again. We are very proud of our staff and their professionalism. Tom Harwell General Manager

Windlesham, United Kingdom
Reviewed 25 September 2016

Here goes.. I stayed there mid September for a business trip and was really blown away by the service from Guest Services Manager Keley Sabastian. Clearly he was at ease accurately suggesting must see's , must eats, and advising. He is service period. Everyone I interacted with was friendly, warm and helpful and that was consistent across the hotel where...

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Helpful?
Thank C R
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

It was a great pleasure to read your comments regarding how friendly Kele Agi, our Front Office Manager, was during your stay at the Sheraton Brookhollow. Our team wants to know how a guest is enjoying their stay and if we can do anything further to assistance our customers. We know there are many lodging sources in Houston. but the...

Reviewed 11 September 2016 via mobile

The hotel itself is what you would expect from a Sheraton, albeit a bit old / dated. Service really can't be faulted in terms of staff being friendly and helpful. Always a smile and keen to assist. There is quite a bit of construction going on in the area and there aren't really any nice restaurants or shops within walking...

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Helpful?
Thank Jetblazt650
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

We appreciate your business and more importantly, your feedback and comments. Our staff is very hospitable and I am extremely proud of their efforts. We will follow up on our internal systems to insure guest amenities are replenished and air conditioning equipment is maintained and guest ready. We look forward to serving you and your colleagues again. Tom Harwell General...

Shawnee, Oklahoma
Reviewed 8 September 2016 via mobile

Stay here if you like to feel trapped and dirty. The place is old and needs an upgrade badly. The tubs don't drain and the furniture is stained. The staff is very kind and friendly. The pool was also pretty. In Houston- there are far too many options to settle for this out of the way oldie.

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Helpful?
Thank sammieboyd
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Thank you for your comments regarding the Sheraton Brookhollow. We will follow up on the bathroom drainage issue as well as maintaining the furniture better. Our staff is friendly and I am very proud of them after I read your compliment. Please contact me personally and allow us to accommodate you again. My cell is 832-540-2035.

Kerrville, Texas
Reviewed 24 August 2016

great rooms....2 blocks from convention center Breakfast was very good. Internet was fast enough enjoyed drinks in the evening Rooms were perfect and staff was friendly and helpful. Used business office and worked out just fine.

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Helpful?
Thank Rod J
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

We are thrilled that you had such a great experience! Being friendly and caring for our guests are top priorities. Please return often and we look forward to serving you again. Tom Harwell

Vancouver, Canada
Reviewed 24 August 2016

I thought this hotel was clean with friendly and accommodating staff. The hotel had a restaurant and bar inside which had good food and relatively nice staff. They were busy and doing the best they could. Their beds were very comfortable and I slept through the night. I would definitely recommend this hotel and will stay here again.

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Helpful?
Thank Jprefontaine
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Providing a comfortable bed and a clean hotel are important services for the Sheraton Houston Brookhollow to provide. It is great to learn that our team exceeded your expectations. Thank you so much for recommending our hotel to others. We value your loyalty to our hotel and the Starwood brand. Tom Harwell

Austin, Texas
Reviewed 23 August 2016

A wonderful surprise!!! Sheraton Houston Brookhollow is a diamond in the rough of road construction. My 'Waze' map created a treasure hunt, but it was worth it! We had a jewel of an experience. From the moment we stepped into the sleek and up-to-date lobby, the front desk staff were so gracious. Every employee we encountered was so amazing. My...

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Helpful?
Thank debbietravels2016
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Thank you for recognizing our team and especially Kathy. We agree that she is true GEM ! Providing a quality room service experience is very important to our food and beverage team. I am very proud of all our associates and the entire room service and culinary team. Please call me to make your reservations and handle any of your...

Atlanta, GA
Reviewed 19 August 2016 via mobile

Stopped in here on a cross country trip with my cat. Customer service was outstanding. No pet fee was huge plus. Robes in closet - always a plus! Very clean. The swimming pool and and hot tub were the highlight of my stay after a day of driving. Had the little oasis to myself! Had drinks and dinner at the...

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Helpful?
Thank Jabberwockee
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

What a great comment about how well we treated you and your pet. Our team strives to insure all our guests are accommodated in a professional yet friendly manner. Please return often and allow us to serve you again. Safe travels. Tom Harwell

Frisco, Texas
Reviewed 17 August 2016

This hotel is not in the best part of town yet management denies licensed gun owners the right to bring a concealed firearm into the hotel. If I were made aware of this at the time of booking, pursuant to Texas law, I would not have stayed at the hotel. The property itself is fine relative to the price I...

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1Thank Claymac1
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Thank you for comments regarding CHL. We will insure that we have properly notified guests regarding this. Road construction can be frustrating and we will continue to work with TxDOT to guide our guests through the roadway improvements. Tom Harwell

Reviewed 16 August 2016 via mobile

I checked in this evening and was greeted with Excellent service. Once I walked into my room I was impressed with not only the comfortable bed and layout but also the 2 big chocolate chip cookies and strawberries waiting for me on the nightstand. I also had bottled waters (free) available for me if I needed. I'm definitely staying here...

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Helpful?
Thank veves17
SheratonBrookhllwHTX, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

We love to delight our guests. Your loyalty to the Sheraton Houston Brookhollow and the Starwood brand is appreciated. There are many hotel choices in Houston and we cannot thank you enough for choosing us. Our team makes the difference and we all look forward to serving you again. Tom Harwell

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Shuttle Bus Service
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Welcome to Sheraton Houston Brookhollow Hotel.Whether your visit is for business or pleasure, feel at home at Sheraton Houston Brookhollow Hotel. Our guest rooms feature the celebrated Sheraton Sweet Sleeper bed and complimentary high-speed wireless internet access. Whatever your plans are, you'll find a feeling of welcome unlike any other at our Sheraton Hotel in Houston.Stay connected to home or the office with the Link at Sheraton, refresh in the outdoor pool, or re-energize with a workout in our fully equipped fitness center. Sheraton Houston Brookhollow Hotel has thought of everything you need for a memorable stay. All 382 Houston hotel accommodations feature the plush Sheraton Sweet Sleeper Bed, complimentary high-speed Internet, spacious work desks, ergonomic chairs, 37 inch flat screen TVs and Bliss bath amenities.Our hotel is conveniently located minutes from popular things to do in Houston such as world-class Houston museums, Houston shopping, dining and entertainment, as well as major business complexes like the George R. Brown Convention Center and Texas Medical Center. We offer free parking, free in-room Wifi, and a complimentary shuttle with scheduled runs to the world-famous Houston Galleria Shopping Center. ... more   less 

Additional Information about Sheraton Houston Brookhollow Hotel

Address: 3000 North Loop W, Houston, TX 77092-8810
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $123 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Houston Brookhollow Hotel 3.5*
Number of rooms: 382
Reservation Options:
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Also Known As:
Sheraton Houston Brookhollow Motel
Houston Sheraton
Hotel Style:
#72 Business Hotel in Houston
#92 Family Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Houston Brookhollow Hotel staff and other travellers.
4 questions
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Dallas, Texas
London
Houston, Texas
over a year ago

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Questions? Get answers from Sheraton Houston Brookhollow Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for rooms on the back side of the hotel for less highway noise”
CiciKiki, 9 Feb 2017 | Read review
“Ask for a room at the rear of the hotel, otherwise too noisy”
  • tube, definitely to be renewed
  • Nice sofa area in the room
  • restoroom, a bit old fashioned
  • relaxing bed
  • relaxing bed
  • Nice sofa area in the room
  • sink and mirrors
  • Coffe maker
444eleonorac, 13 Jan 2017 | Read review
“1st floor great”
RodJ649, 24 Aug 2016 | Read review
“We chose the highway side. We did not notice noise. If you prefer a calmer view, ask to face away from the highway.”
debbietravels2016, 23 Aug 2016 | Read review
“Get a room away from the elevator and the foot traffic”
stubbs25, 21 Jun 2016 | Read review
5 of 5