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Sheraton Houston Brookhollow Hotel

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#114 of 500 Hotels in Houston
Certificate of Excellence
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Sheraton Houston Brookhollow Hotel
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467 Reviews from our TripAdvisor Community

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Showing 449: English reviews
Atlanta, Georgia
Reviewed 27 January 2013

Conducted business here for five days and the hotel did a very good job. The rooms also met the Sheraton standard, however what I did not appreciate was the knock of housekeeping even when a sign was clearly posted on the door to not disturb. That happened two days in a row. The other issue was the poor quality of...

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Helpful?
1Thank Princeton101st
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Princeton101st, Thank you for your review. We appreciate you staying with us at Sheraton Houston Brookhollow Hotel. I'm pleased to hear from you and learn that we did a good job assisting you during your stay. I apologize for the housekeeping disturbance as well as your disappointment with our breakfast service. Your feedback is important to me, and I'll make...

Houston, Texas
Reviewed 24 January 2013

Guests attending our reception stayed at the hotel, and felt really welcomed! The shuttle delivered them to our venue right on schedule. My spouse and I also thoroughly enjoyed the Jr. Suite, with strawberries and champagne! Thanks to Brandi, for making sure that our experience was the best! Our group breakfast Sunday morning was such fun and the wait staff...

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Helpful?
Thank Catherine B
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Catherine B, Thank you for writing a wonderful review and letting us know of your great experience with us at Sheraton Houston Brookhollow Hotel. I'm glad your special event was overwhelming happy and we were able to be a part of it. I'll make sure to let Brandi know of your compliments about her exceptional assistance and give her a...

Louisville, Kentucky
Reviewed 24 January 2013

Stayed two nights (1/16/13-1/18/13). Hotel was nice, and everything was as advertised. Room was clean and nice-stayed on the 10th floor (Club Level) and the club cocktail hour was a nice touch-got to talk to some other travelers. The hotel is somewhat inconvenient being at the convergence of two huge highways and you have to go a ways on a...

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Helpful?
Thank thomasnhal212
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

thomsnhal212, Thank you for writing a review about your experience with us at Sheraton Houston Brookhollow Hotel. We appreciate you staying with us, and we're glad you had a nice, comfortable visit. I'm pleased you enjoyed the club cocktail hour and good conversation with fellow travelers. Should your travels bring you back to Houston, please come and stay with us...

Detroit, Michigan
Reviewed 15 January 2013

This was typical Sheraton property, nice clean rooms, with comfortable bed, free wireless, good parking and all the other things you would expect from this brand. Traveled with a few other business partners so we ended up getting a group discount resulting in a $99 a night rate! Food service (turkey club) was quick and tasty. Staff Right next to...

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Helpful?
1Thank Frank F
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Frank F, Thank you for taking time out of your busy day and writing a review about your experience with us at Sheraton Houston Brookhollow Hotel. We appreciate you and your business partners choosing to stay with us. I'm glad you liked our property and found a great rate! Please plan to visit us again. We look forward to your...

Dallas, Texas
Reviewed 14 January 2013

Sheraton hotel with typical furnishings...nice flat screen TV and exceptionally comfortable beds. Good location at intersection of three major freeways. Free parking a tremendous plus. Minuses: Arrived very late at 2 am to checkin...front desk agent nowhere to be seen and when he appeared informed that he just ran night audit and wouldn't be able to check us in for...

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Helpful?
Thank JKNY329_10
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

JKNY329_10, Thank you for your review. We're glad that you stayed with us at Sheraton Hotel. I apologize that your experience with us was not a fully satisfying one, and I hope to use your feedback constructively for improvements. We hope you'll return and see our improvements, and we hope your next visit will meet all of your expectations. Sincerely,...

Houston, Texas
Reviewed 11 January 2013

Me and my wife were married at the Belltower which is right of 34th. We initially looked at the Sheraton to have our rehearsal dinner because of the location. After visiting, the location looked great and the cost was right where we wanted it. Brandi is the event coordinator there and she was very helpful. She was open to things...

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Helpful?
1Thank Jordan K
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Jordan K, Congratulations! We're glad to hear from you, and we're delighted to know that your rehearsal dinner was such a success. I'm glad Brandi was helpful and you're happy with her planning skills and execution. I'll make sure to give her a special commendation for your kind compliments. Best wishes to you and your wife. Please visit us again...

Houston, Texas
Reviewed 10 January 2013

The staff is excellent!!! Jenni, Brandi, and Miranda did a fabulous job. They answered all of our questions, helped book our limo, and made the day leading up to the wedding and the wedding day itself wonderful and seamless! The bridal suite is absolutely gorgeous, and the set up made it comfortable for everyone to come and go. I felt...

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Helpful?
1Thank Sarah F
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Sarah F, It's great to hear from you. We appreciate your grand compliments as well as your recommendation. I'm pleased to hear that you had a great time at our hotel and felt well taken care of by our wonderful staff. Giving the wedding party a seamless day is exactly what we strive for, so it's great to hear we...

Reviewed 7 January 2013

It was an amazing hotel especially for the price!! Service was great! We really loved all the surpises they left in our room for staying with them for our wedding. We came back greeted by champange and chocolate covered Strawberries. They even accomadated our English Bulldog Thor. All I can say is AMAZING!!!

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Helpful?
1Thank Paul_43_2002
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

Paul_43_2002, We're very glad to hear from you! I'm thrilled to know that you had such a great time at our hotel and that our staff treated you in the special way you and your new bride deserved. Best Wishes to you both. Please visit us again. Sincerely,

London, United Kingdom
Reviewed 4 January 2013

I had a spacious room with access to the club lounge. Room service food was fine. Bathroom was less great - small, door wouldn't close, no extraction.... but for a few nights on a business trip, no problems. The staff were very helpful and friendly! Only real problem was the amount of roadworks in the general location - not the...

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Helpful?
Thank FairyTwinkles
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review

FairyTwinkles, Thank you for staying with us at Sheraton Houston Brookhollow Hotel. We're delighted to hear from you and greatly appreciate your patronage. I'm pleased to hear that you enjoyed our friendly staff as well as our comfortable, spacious rooms. I apologize for any discomfort the nearby roadwork may have caused. We fully understand the work will provide great improvements...

Phoenix, Arizona
Reviewed 22 December 2012

I really liked this place overall. I was on the 8th floor and had a nice view. The bed was very comfortable. The lobby is attractive and they have some computer terminals that you can use for free. They do charge for local calls from your room. The room was nice, but not upscale. Nice amenities in the bathroom. Parking...

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Helpful?
Thank maynard7
ConcordHospitality, Manager at Sheraton Houston Brookhollow Hotel, responded to this review

maynard7, Thank you for your review. We're glad to hear that you enjoyed our property and had a nice stay with us. We appreciate having you as our guest and hope you'll come and stay with us again. Sincerely, Tom Chigoy, General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Shuttle Bus Service
  • Conference Facilities
  • Free Parking
  • Concierge
Official Description (provided by the hotel)
Welcome to Sheraton Houston Brookhollow Hotel.Whether your visit is for business or pleasure, feel at home at Sheraton Houston Brookhollow Hotel. Our guest rooms feature the celebrated Sheraton Sweet Sleeper bed and complimentary high-speed wireless internet access. Whatever your plans are, you'll find a feeling of welcome unlike any other at our Sheraton Hotel in Houston.Stay connected to home or the office with the Link at Sheraton, refresh in the outdoor pool, or re-energize with a workout in our fully equipped fitness center. Sheraton Houston Brookhollow Hotel has thought of everything you need for a memorable stay. All 382 Houston hotel accommodations feature the plush Sheraton Sweet Sleeper Bed, complimentary high-speed Internet, spacious work desks, ergonomic chairs, 37 inch flat screen TVs and Bliss bath amenities.Our hotel is conveniently located minutes from popular things to do in Houston such as world-class Houston museums, Houston shopping, dining and entertainment, as well as major business complexes like the George R. Brown Convention Center and Texas Medical Center. We offer free parking, free in-room Wifi, and a complimentary shuttle with scheduled runs to the world-famous Houston Galleria Shopping Center. ... more   less 

Additional Information about Sheraton Houston Brookhollow Hotel

Address: 3000 North Loop W, Houston, TX 77092-8810
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $125 - $246 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Houston Brookhollow Hotel 3.5*
Number of rooms: 382
Reservation Options:
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Also Known As:
Sheraton Houston Brookhollow Motel
Houston Sheraton
Hotel Style:
#72 Business Hotel in Houston
#92 Family Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Houston Brookhollow Hotel staff and other travellers.
3 questions
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London
Houston, Texas
over a year ago

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Questions? Get answers from Sheraton Houston Brookhollow Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“1st floor great”
 of 5 bubbles RodJ649, 24 Aug 2016 | Read review
“We chose the highway side. We did not notice noise. If you prefer a calmer view, ask to face away from the highway.”
 of 5 bubbles debbietravels2016, 23 Aug 2016 | Read review
“Get a room away from the elevator and the foot traffic”
 of 5 bubbles stubbs25, 21 Jun 2016 | Read review
“I gather some rooms have been redecorated but still the same old Air Con.”
 of 5 bubbles lesb275, 19 Feb 2016 | Read review
“all are good, suite is spacious”
 of 5 bubbles shortweekend, 8 Jan 2016 | Read review
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