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SpringHill Suites Houston Hobby Airport

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SpringHill Suites Houston Hobby Airport
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230 Reviews from our TripAdvisor Community

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Showing 222: English reviews
the west
Reviewed yesterday NEW

This hotel provides a free shuttle from and to the airport which makes it a good value. The room we had was clean and quiet with a desk and a couch. Staff was very nice. A nice stay. No restaurant on site, however.

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Helpful?
Thank rocTheWest
Austin
Reviewed 1 week ago via mobile

Check in was great. Room was exactly what i requested. Nervous about being next door to a bar n grill place but did not hear the music at night. Breakfast was good. Parking was not a problem. Recommend the stay!

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Helpful?
Thank Jessica M
Austin, Texas
Reviewed 1 week ago

If you are in a hurry and want a safe place to stay. I had reserved a room with two beds, when I went to check, they had given me one with only one bed. Had to wait an additional 45 min to get what I had asked for. Clerk was friendly.

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Helpful?
Thank Abel G
SpringHillSuitesHOU, Asst. General Manager at SpringHill Suites Houston Hobby Airport, responded to this review

Thank you for reviewing our property. I sincerely apologize for the inconveniences you experienced throughout your stay with us. We will use your feedback constructively in order to better our overall customer experience. We hope you will give us the opportunity to welcome you back in the near future. Thank you again. Sincerely, Eric Yanez.

Lancaster, California
Reviewed 2 weeks ago

Although it's a none smoking hotel, the first room we were given diffidently had that smell in it. Second room was OK. This is an older property in need of refurbishment. Good location near Hobby airport and good shuttle service. Breakfast, they don't know how to make oatmeal, it was soup, same as the next day at the Rosenburg property.

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Helpful?
1Thank hschiller5
SpringHillSuitesHOU, Asst. General Manager at SpringHill Suites Houston Hobby Airport, responded to this review

Thank you for sharing your experience. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you again...

Jamaica
Reviewed 3 weeks ago via mobile

Booked this property for a weekend visit with family in the area. The check in experience was absolutely horrible. We arrived a little after 10 tonight & waited at the front desk for the lady to come up. Not sure where she was. A lady that walked in just before me was also standing there waiting for service. She requested...

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Helpful?
1Thank 807keenad
SpringHillSuitesHOU, Asst. General Manager at SpringHill Suites Houston Hobby Airport, responded to this review

Thank you for reviewing our property. We aim to exceed your expectations, which is why I am disappointed to hear about your experience on your most recent stay with us. While I am regretful of your troubles, I appreciate you taking the time to share your experience. I would love to hear more about your stay so please e-mail me...

Atlanta, Georgia
Reviewed 3 weeks ago

The positives- The staff was very friendly and helpful. The lobby and breakfast area were updated and very clean. The not so positives. The air conditioner was extremely loud, so the choice was either be hot or woken by the air conditioner all night. The restroom and shower were quite old, and the shower floor was cracked and unstable. I...

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Helpful?
Thank Terry S
SpringHillSuitesHOU, Asst. General Manager at SpringHill Suites Houston Hobby Airport, responded to this review

Thank you for sharing your experience. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you again...

Las Vegas, Nevada
Reviewed 2 November 2016

We stayed here for two nights prior to leaving on a cruise out of Galveston. Did not have any issues. The room was clean, The breakfast provided was adequate. Centrally located. Their shuttle service was outstanding. They picked us up directly from the rental car facility when I dropped off my rental late at night. They also took us directly...

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Helpful?
Thank VegasPat44
SpringHillSuitesHOU, Asst. General Manager at SpringHill Suites Houston Hobby Airport, responded to this review

Thank you very much for reviewing our property. We are happy to hear that you enjoyed your stay from beginning to end. We hope you can visit us again the next time you visit Houston for your next Cruise. Thank you again for your wonderful feedback.

Reviewed 25 October 2016

I failed. I should have read reviews on TripAdvisor before staying at this property. I certainly would have chosen differently. We stayed here last weekend using the "Park Here, Fly There" rate. We flew out Thursday morning and returned Monday evening to a shattered window and a car that had been rummaged through. Management's positions were 1) That's Houston. 2)...

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Helpful?
5Thank Jeremy I
SpringHillSuitesHOU, Asst. General Manager at SpringHill Suites Houston Hobby Airport, responded to this review

I want to thank you for reviewing our property. I am deeply sorry you feel this way. When I spoke to you, we did discuss the things we are doing to improve things in our area including our on-going involvement with the Houston Police Department. We have new state of the art cameras with 24 hour live feed which have...

Denver, Colorado
Reviewed 22 October 2016

Close to the airport, very close to resturants...... Comlaints - thefree shuttle was extremely slow.....took 45 minutes to pick us up and the hotel is less than a mile away. Requested 2 beds, only got a king, and the location (1st floor by the exit door) was extremely loud....free breakfast on Sunday didnt open til 7am and we had a...

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Helpful?
1Thank WNDenver2011
SpringHillSuitesHOU, Asst. General Manager at SpringHill Suites Houston Hobby Airport, responded to this review

Thank you for your feedback. I sincerely apologize that we did not provide you with the stay in which you have been accustomed. We value you as our guest and will use your comments to improve our overall customer experience. For this reason, we hope to see you again. Sincerely, Eric Yanez.

Grapevine, Texas
Reviewed 18 October 2016

Positives: Staff-Awesome, Lobby/Facilities-Clean, Room-Clean Negatives: Super Dated, Bad insulation, Super loud AC unit, Whole Hotel can hear the elevator working. *I was in Houston for a conference and needed to get a good nights sleep, usually I can bank on Marriott properties to supply this. Not this property. The A/C unit was incredibly loud, And I'm a heavy sleeper, this...

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Helpful?
1Thank EB-DFW
SpringHillSuitesHOU, Asst. General Manager at SpringHill Suites Houston Hobby Airport, responded to this review

Thank you for reviewing our property. We aim to exceed your expectations, which is why I am disappointed to hear about your experience on your most recent stay with us. While I am regretful of your troubles, I appreciate you taking the time to share your experience. We take reviews very seriously and will share your comments with our whole...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff

Additional Information about SpringHill Suites Houston Hobby Airport

Address: 7922 Mosley Rd, Houston, TX 77061-3415 (Formerly AmeriSuites)
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $102 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Houston Hobby Airport 3*
Number of rooms: 122
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Also Known As:
Springhill Suites Houston Hobby Airport Hotel Houston
Hotel Style:
#129 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites Houston Hobby Airport staff and other travellers.
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Questions? Get answers from SpringHill Suites Houston Hobby Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get the rooms away from the Freeway (I-35).”
 of 5 bubbles 606abelg, 27 Nov 2016 | Read review
“Get a room to the left of the lobby, there's a night club next door on the other end.”
 of 5 bubbles hschiller5, 25 Nov 2016 | Read review
“Stay on a higher level. Stay away from the first floor rooms.”
 of 5 bubbles S6481NEterrys, 18 Nov 2016 | Read review
“Stay away from the elevators”
 of 5 bubbles EB-DFW, 18 Oct 2016 | Read review
“I prefer high floors away from the elevator.”
 of 5 bubbles The-Captain818, 31 Aug 2016 | Read review
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