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All reviews room was clean front desk pre cruise stay texas shaped waffles an early flight sink area small bathroom would stay here again sofa bed the breakfast area working order yogurt stayed here for one night free breakfast free shuttle rooms are nice booked this hotel
I wrote a decent review of this place a few years ago. Sadly, I returned. The AC unit did not work, but I got in late so I just suffered through the first night. When I tried to adjust it in the morning the front...More
Date of stay: October 2018
1 Thank Tony9876
Response from GMSHSHouston, General Manager at SpringHill Suites Houston Hobby AirportResponded 3 days ago
Thank you for choosing to stay at the SpringHill Suites Houston Hobby Airport and providing your honest feedback on the Guest Satisfaction Survey.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations....More
Poor service. WiFi does not work in room and front desk says they do not know how to help. They won’t reset the router or anything.
Under construction and very noisy. 2nd elevator isn’t working because construction crews using.More
Date of stay: December 2018
1 Thank meevans53
Response from KatieO1762, Director of Sales at SpringHill Suites Houston Hobby AirportResponded 1 week ago
Dear Valued Guest,
Thank you for taking a moment to provide feedback regarding your recent stay, and I am sorry to hear that you experienced issues.
I have a couple of questions regarding the information provided and would like to ensure that the appropriate steps...More
Clean room. Smaller than newer Springhill Suites but still a good value. The hotel is located close to Hobby airport although the area is rough. There is a donut shop and Denny’s close by if in town for a few days and prefer other breakfast...More
Date of stay: November 2018
1 Thank BTAlexander7
Response from KatieO1762, Director of Sales at SpringHill Suites Houston Hobby AirportResponded November 5, 2018
Greetings Valued Guest,
Thank you so much for taking a moment to provide feedback regarding your recent stay, and thank you for your loyalty to our SpringHill Suites and Marriott family of brands!
We are pleased to hear that your stay was pleasant and convenient,...More
Stayed for the proximity to the airport, and that's what we got. It was difficult - even with a GPS - to figure out how to enter the property, and we ended up having to go right at the end of the block to circle...More
Date of stay: July 2018
Response from KatieO1762, Director of Sales at SpringHill Suites Houston Hobby AirportResponded October 29, 2018
Greetings Valued Guest,
Thank you for taking time to provide a review on your recent stay, and I am sorry to hear that your experience did not meet the expectation set forth. In regards to location we are indeed set back away from the freeway...More
I stayed here one night before I went home to Indiana next day. I didn't sleep
so loud. There is a bar next store and they had entertainment going on till 3 am. I had to leave for my flight at 4am. The man that...More