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Embassy Suites by Hilton Houston Near the Galleria

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Embassy Suites by Hilton Houston Near the Galleria
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727 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Houston Near the Galleria
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Showing 698: English reviews
Philadelphia, Pennsylvania
Level Contributor
78 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 5 March 2016

Stains on couch, a/c not working, tv stations not working, request for higher room not honored and ended up in a second floor handcap room. Not informed about where printer is in office or which computer to use so I left without printing material I needed. A/C person did come to room, but didn't resolve problem. Wrote an e-mail to... More 

Helpful?
Thank retiredbuddies
david C, General Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review

Dear retiredbuddies- thank you for letting us know about your recent experience with us. My sincerest apologies for the very poor way we handled your various issues, and for the lack of follow up. I have to throw my name in there as well; the response from'janets529' went directly to my spam folder, and I missed it entirely. We obviously... More 

Germantown, Tennessee
Level Contributor
419 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 188 helpful votes
Reviewed 27 February 2016

What a magnificent location! This hotel is on Sage Road very close to West Alabama, which runs parallel to Westheimer. The Galleria is within very easy walking distance. Parking is plentiful, but even self-parking requires a daily fee. The front desk staff, the manager, and all of the dining staff with whom we interacted were wonderful. The rooms are very... More 

Helpful?
Thank Volcam
david C, General Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review

Thank you for letting us know about your experience with us. We are very glad that you found the staff friendly and helpful. As you might have noticed, we are right in the middle of renovating the entire ground floor, which is why we served breakfast in our meeting room. Our guest rooms will begin in late June, with completion... More 

Houston, United States
1 review
Reviewed 22 February 2016

room is clean, and hot breakfast for everyday is a plus. not really happy that I have to pay for parking everyday.....the location is good, really close to Galleria shopping mall. there is no bottle of water in the suite, i have to go out and get it by my self...

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Miao S
david C, General Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review

Dear Miao S- thank you for letting us know about your recent experience with us. Regarding the parking, of the 12 hotels that we compete with in the Galleria area, every single hotel, with the exception of one, charges for parking, and we have the least expensive overnight charge among those. The real estate here is at such a premium,... More 

LaPlace, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 February 2016

This was one of the best hotel stays I have ever experienced. The hotel room was clean and comfortable. They have excellent employee service and wonderful food at the complimentary hot breakfast. Everything was well cared for.

Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Bronis S
david C, General Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review

Dear Bronis S- thank you for the outstanding review of your recent visit. I will be sure to pass along your comments to the staff- you have helped make many people smile! We sincerely hope we have the opportunity to serve you again in the near future, as you will see the additional changes we have made to the hotel... More 

Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 February 2016

To start, the room smelled strongly of gas. Was told not to worry as the furnace was being worked on and the smell would dissipate soon--like this was common there. Later tried to turn on the fan--lots of dust blew out and we decided to keep it off. Around 5a strong gas smell again. When we checked in, the man... More 

Helpful?
2 Thank 577lizo
david C, General Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review

Dear 577lizo- thank you for letting us know about your recent stay. I am very sorry that your stay was so negatively impacted. We had the City of Houston gas people here again today, and once again, they cannot even find a trace, all major mechanical is fully operational, and the smell dissipates immediately. We will not stop investigating until... More 

Lawrence, Kansas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 February 2016

Enjoyed the trip to Houston. Well located hotel, but is getting tired. Water feature was drained, tub had a drip and generally, it looked like an upgrade is due. Hospitality hour was pretty slow for service, but the server was kind.

Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Kansas1963
david C, General Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review

Dear Kansas 1963- thank you for letting us know about your recent stay with us. I am certainly sorry that our hotel was not up to your expectations. As you might have noticed, we are in the middle of an extensive, multi-million dollar refresh of the entire facility. Our ground floor areas will completed in less than a month, and... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 February 2016 via mobile

I normally stay at Embassy Suites on business trip if they are available, but not at this one! I won't return. This place is gross! The lobby water feature is empty. I don't think they can afford to maintain the place based upon the current revenue stream. It is old, not maintained and extremely nasty! The bathroom sink and tub... More 

Helpful?
2 Thank William N
david C, General Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review

Dear William N- thank you for letting us know about your recent stay with us. I am very sorry that we let you down, and did not meet your expectations. As you might have noticed, we are in the middle of an extensive refresh of the entire hotel. All of our ground floor areas will be complete in less than... More 

Jacksonville, Florida
Level Contributor
46 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 8 February 2016

I just returned from a week long business trip in Houston, and stayed at the Embassy Suites near the Galleria. The hotel was about a 30-45 minute drive from Bush Int'l airport, with traffic, but is very conveniently located near the Galleria mall. Galleria is literally behind the hotel and easily within walking distance. There are many shops and restaurants... More 

Helpful?
1 Thank PSBChris
Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 February 2016

Check in went well. That was it. The stay was awful. Our room reeked of Gas smell. Smell was so bad that we propped open our door. When I called the front desk she said there was no natural gas anywhere in the building that I didn't have anything to worry about and maintenance would "re-start" the exhaust but they... More 

Helpful?
3 Thank Catherine P
david C, General Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review

Dear Catherine P- we appreciate you letting us know about your recent experience with us. I am so sorry that you encountered so many issues during your very brief stay with us. We had the gas company here as fast as possible, and they were unable to find a thing, and all systems were operating correctly. A number of the... More 

Tulsa, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 February 2016

The Embassy Suites at the Galleria was recently remodeled. It was very clean and the service was excellent. I liked the online check in and the complimentary breakfast. I stay at this hotel frequently and love the location along with the ease of parking. Great hotel if you have business in the Galleria area.

Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Ronnie S

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Breakfast
  • Restaurant
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Kitchenette
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Breakfast
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites Houston - Near the Galleria is just 45 steps from Houston's destination shopping at the Galleria. We offer shopping packages and other deals to give you the best rate possible at our all-suite hotel. Plus, enjoy complimentary cooked-to-order breakfast and nightly cocktails at our evening reception. We're only 15 minutes from events at Minute Maid Park, the Houston Zoo and Downtown Houston Aquarium, as well as Rice University and the University of Houston. ... more   less 

Additional Information about Embassy Suites by Hilton Houston Near the Galleria

Address: 2911 Sage Rd, Houston, TX 77056-6000
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $165 - $310 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Houston Near the Galleria 3.5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Embassy Suites Houston
Houston Embassy Suites
Hotel Style:
#35 Romantic Hotel in Houston
#119 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Houston Near the Galleria staff and other travellers.
6 questions
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over a year ago
over a year ago
praireiveille, United States

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Questions? Get answers from Embassy Suites by Hilton Houston Near the Galleria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The suites on the 6th floor had a microwave, fridge and Keurig, a living room and a bedroom (living room couch is a sofa bed) and two TV's.”
 of 5 bubbles brandimoriah99, 13 Nov 2016 | Read review
“Premium Suites are excellent. 602 is opposite the lifts, which can be noisy - but the noise cannot be heard from the bedroom.”
 of 5 bubbles allykat76, 31 Oct 2016 | Read review
“Higher floors tend to be quieter”
 of 5 bubbles NYChrisF, 23 Sep 2016 | Read review
“Not near vents in the corner suites that are larger.”
 of 5 bubbles doctorsbj, 17 Sep 2016 | Read review
“Well we really have never had a bad experience with Embassy”
 of 5 bubbles 512jiml, 21 Aug 2016 | Read review
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