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Hampton Inn Houston - Willowbrook Mall

Hampton.comUS$116*
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#91 of 506 Hotels in Houston
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Hampton Inn Houston - Willowbrook Mall
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224 Reviews from our TripAdvisor Community

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Showing 207: English reviews
orlando
Reviewed 4 May 2016

Rude employee not all of them just one an older front desk agent. Very rude. Very disappointed being that I was once an employee of Hilton and I know that she just did not strive to accomadate me with care.

Review collected in partnership with Hampton
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Helpful?
Thank kanieshat2016
TMIHospitality1, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Kanieshat2016, Thank you for reviewing your stay at the Hampton Inn Houston Willowbrook. I apologize for the issue you encountered with one of our staff members. This has been discussed during our team meeting to ensure our team members understand the importance of service and professionalism. I truly hope you will allow us another opportunity to host you in...

Houston, Texas
Reviewed 17 April 2016

Clean comfortable welcoming hotel. Noticed staff scrambling to discover the source of a foul odor in the corridor outside our room. Apparently they found/resolved the matter quickly since we didn't notice when we left room some time later. Good breakfast, all staff from desk to cleaning were very friendly.

Review collected in partnership with Hampton
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Helpful?
1Thank Jim P
Henderson, Nevada
Reviewed 13 April 2016

We stayed at this hotel for two days while an estate sale was taking place in our home. Great location with tons of nearby shopping and restaurants. The cost online was very reasonable (about half the normal rate). I believe this was due to renovations taking place during the day, mainly on the roof. The noise turned out to be...

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1Thank tlahuele
Texas
Reviewed 12 April 2016

It was hard to find from the road. Staff was friendly and our room was clean and comfortable. It is walking distance to the mall and resturants. Bed was comfy and air conditioner worked great. We highly recommend this hotel.

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1Thank trumble
Gilbert, Arizona
Reviewed 7 April 2016

A very nice hotel with really nice, helpful staff members. It is somewhat hard to find; I-phone gps/driving direction system did not really know where the hotel is located, even when we were only a block away. Our group of 11 w/ 6 rooms was comfortable and appreciated the efforts of staff and management to make our stay enjoyable.

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Helpful?
Thank Seldon B
Chicago, Illinois
Reviewed 24 March 2016

Awesome hotel great friendly staff. Will definitely stay here again. Relocating to Houston, staff made me feel at home. Location was good.lots to do in the area. Check in was fast and staff was welcoming

Review collected in partnership with Hampton
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Helpful?
1Thank 355bricew
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear 355bricew, We are glad you had a great stay here at the Hampton Inn Willowbrook! Thanks for your kind comments about the staff. We hope to host you again in the near future. We love having you here! Best regards, Sonya D. General Manager

maracaibo, Venezuela
Reviewed 17 March 2016

I normally stay in this hotel all time I go Houston, crew is like a family to me and they are always happy and friendship. The Hotel itself is very good with all the needs you may have on a trip and also there is a good mall just cross the way.

Review collected in partnership with Hampton
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Helpful?
Thank Vicente J
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Vicente J, Thanks for taking the time to review the Hampton Inn Willowbrook! Please know that you are like family to us as well. We hope to see you soon. We love having you here! Best regards, Sonya D. General Manager

Westminster, California
Reviewed 11 March 2016

I always try to stay at a Hampton. They have always treated me with nothing but respect, always willing to help you with just about anything. Rooms Spotless, free breakfast is excellent, no problems with parking. Will use this hotel again.

Review collected in partnership with Hampton
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Helpful?
Thank patrickl956
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Patrick L, Thank you for being a loyal Hampton guest, we appreciate you! Hope to see you again at the Hampton Inn Willowbrook. We love having you here! Best regards, Sonya D. General Manager

United States
Reviewed 8 March 2016

friendly staff, extremely clean, great breakfast, next to Whiskey Rivers so we partied all night and just walked to hotel (they even gave us a free pass so we didn't have to pay entrance fee at Whiskey Rivers)

Review collected in partnership with Hampton
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Helpful?
Thank Zayda G
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Zayda G. Thank you for taking the time to review the Hampton Inn Willowbrook. We appreciate your kind comments. We hope to see you on your next night out to Whiskey River. We love having you here! Best regards, Sonya D. General Manager

Brownsville, United States
Reviewed 1 March 2016

For the purpose of our family trip. Excellent location, the Staff was excellent as well. The facility excellent. The breakfast room very nice, excellent options for a breakfast. Coffee and tea all day available. Easy access to highway.

Review collected in partnership with Hampton
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Helpful?
Thank Oscar G
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review

Dear Oscar G, Thank you for the excellent comments about the Hampton Inn Willowbrook. We hope to host your family again in the future. We love having you here! Best regards, Sonya D. General Manager

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
Official Description (provided by the hotel)
The Hampton Inn hotel in Houston-Willowbrook Mall is perfect for weddings, business meetings, social events and other group functions. Just minutes from I-45, 290, and Beltway 8 this comfortable hotel in northwest Houston offers shopping and major attractions in abundance.Checking in for business, or stepping out on vacation? Either way, you'll be sure to enjoy your stay at the Hampton Inn Houston-Willowbrook Mall hotel. Relax in spacious rooms offering king or queen-size beds and enjoy free high speed internet access. Start your day right with Hampton’s free hot breakfast. Even if you're in a rush, don't miss the most important meal of the day. On your way out, simply grab one of our free Hampton On the Run® Breakfast Bags, available Monday to Friday, for a quick, healthy meal to go. ... more   less 

Additional Information about Hampton Inn Houston - Willowbrook Mall

Address: 7645 West FM 1960, Houston, TX 77070
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $130 - $241 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Houston - Willowbrook Mall 2.5*
Number of rooms: 75
Reservation Options:
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Also Known As:
Hampton Inn Houston - Willowbrook Mall Hotel Houston
Houston Hampton Inn
Hotel Style:
#35 Family Hotel in Houston
#39 Business Hotel in Houston
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Questions & Answers

Questions? Get answers from Hampton Inn Houston - Willowbrook Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room was on the back of the hotel. The view was nice and it was quite.”
joannep533, 16 May 2017 | Read review
“3rd Floor is the Best”
J2362SKhugoc, 10 Jan 2017 | Read review
“Ask fthe r a 3rd floor room away from the elevator.”
EKRez1, 11 Aug 2016 | Read review
“We always ask for a room on the top floor to avoid noise in the room above us.”
tlahuele, 13 Apr 2016 | Read review
“Rooms on back side of hotel are quieter, north side are closer to side exit”
142keithd, 22 Jul 2015 | Read review
5 of 5
Hampton.com
US$116* /night
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Prices are for 1 room, 2 adults
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