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Homewood Suites by Hilton Houston Willowbrook Mall

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#47 of 501 Hotels in Houston
Certificate of Excellence
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Homewood Suites by Hilton Houston Willowbrook Mall
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258 Reviews from our TripAdvisor Community

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Showing 238: English reviews
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Houston, Texas
Reviewed 3 weeks ago

We stayed 5 nights due to an issue with my home. My insurance paid for our stay. The room was spacious, the bed was a little hard but my preference is a soft foam bed. Our room was clean except for a few items i found on the floor by the headboard and a piece of food was on the...

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Helpful?
Thank jbh3ah
HOTEL’S FAVOURITE REVIEW
Reviewed 1 February 2017

This was a great hotel stay. Well appropriated. Great room space. Living room with TV, kitchen with dining/work table, bedroom with TV, bathroom were modern and "fresh" clean. Very comfortable. Great location...adjacent to restaurants and retail stores, and Starbucks.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank gloriah609
About Hotel's Favourite Review
TMIHospitality1, Manager at Homewood Suites by Hilton Houston Willowbrook Mall, responded to this review

Dear Gloriah609, Thank you for choosing to stay with us at the Homewood Suites Houston Willowbrook Mall. We work hard every day to make sure that each stay is a great stay for all of our guests, and it's great to hear that your stay was no exception! We appreciate you recognizing the upgraded features of our hotel. I hope...

Nieuw Amsterdam, The Netherlands
Reviewed 3 weeks ago

Not interested to say much more very rude staff, no service am just not satisified emcoutered some problem but no support to help me or what so over, blamed it on booking.com which is just not right...

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank mickN6678CP
TMIHospitality1, Manager at Homewood Suites by Hilton Houston Willowbrook Mall, responded to this review

Dear MickN6678CP, Thank you for your review. I'm very sorry that confusion with your reservation led to a negative experience. I'm also sorry that we didn't have any additional available rooms to be able to offer you and that our attempts to rectify the situation were unsatisfactory. I hope that if you are ever back in the area, we will...

houston, United States
Reviewed 14 February 2017

The Homewood was an excellent experience for the money. The hotel was clean, fresh and looked up to date. The bed was very comfortable, which is something I have had problems with at other hotels. The staff was friendly and very helpful since I needed toothpaste and deodorant. They also advised me of some very good places to eat dinner....

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank stevepB3547NV
TMIHospitality1, Manager at Homewood Suites by Hilton Houston Willowbrook Mall, responded to this review

Dear StevepB3547NV, Thank you for choosing to stay with us at the Homewood Suites Houston Willowbrook Mall! We always try our best to take care of our guests, and it's great to hear that your stay was no exception to that. We hope you will stay with us again the next time you're in the area! Kind Regards, Richard M....

Centennial, Colorado
Reviewed 11 February 2017

Very clean nice spacious suite. Staff was very helpful. Food was very good. This us a GREAT value for the price. Nice pool area too, plus you are right across from the mall and there are many places restaurants and shopping stores.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Marcus B
TMIHospitality1, Manager at Homewood Suites by Hilton Houston Willowbrook Mall, responded to this review

Dear Marcus B, Thank you for staying with us at the Homewood Suites Houston Willowbrook Mall! We truly appreciate the great comments about our hotel, I'm glad that it exceeded your expectations! I hope you will choose to stay with us again the next time that you are in the Houston area. Sincerely, Richard M. General Manager

Reviewed 9 February 2017

This hotel is awesome! It is located right off the interstate, it sits across the street from the Willowbrook Mall, it is surrounded by restaurants and we love Prospect Creek Bar and Grill. It's within walking distance. The hot breakfast was great. We got a kick out of the Texas shaped waffles. The room was spacious and clean. We had...

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Brenda C
TMIHospitality1, Manager at Homewood Suites by Hilton Houston Willowbrook Mall, responded to this review

Dear Brenda C, Thank you for choosing the Homewood Suites Houston Willowbrook Mall! We appreciate you recognizing our staff and our great location. I'll be sure to pass along your comments to my team. We look forward to your next visit to the area. Sincerely, Richard M. General Manager

Arendal, Norway
Reviewed 1 February 2017

If you want to stay out of downtown Houston, this Hotel is a perfect place to stay. Price is good, room is big. And service is exelent. Its is also close to a nice shoppingmal and other store. Good resturants & bar.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank tomjG3704VS
TMIHospitality1, Manager at Homewood Suites by Hilton Houston Willowbrook Mall, responded to this review

Dear TomjG3704VS, Thank you for choosing to stay with us at the Homewood Suites Houston Willowbrook Mall! It's great to hear that you had a great experience with us. We truly appreciate you taking the time to leave us such positive feedback. We look forward to your next visit. Many Thanks, Richard M. General Manager

Reviewed 3 January 2017

I really enjoyed the hotel. Not only was it close to the mall but with walking distance to eating establishments. It was very clean, staff was very helpful and friendly. I have no gripes about anything.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Anthalone K
TMIHospitality1, General Manager at Homewood Suites by Hilton Houston Willowbrook Mall, responded to this review

Dear Anthalone K, Thank you for choosing to stay with us at the Homewood Suites Houston Willowbrook Mall! I'm glad to hear that you really enjoyed your time with us and that our location was perfect for your needs. We hope you'll stay with us again in the future! Many Thanks, Richard M. General Manager

Chicago, Illinois
Reviewed 28 December 2016

The Latino cleaning staff were so personable, wonderful and helpful. I felt at "home." We enjoyed the close proximity of the shopping center and selection of stores. We would love for breakfast to improve with more variety so not as to leave the hotel. The front desk staff were super helpful and professional.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank tanya_ivan
TMIHospitality1, Manager at Homewood Suites by Hilton Houston Willowbrook Mall, responded to this review

Dear Tanya_ivan, Thank you for taking the time to write a review regarding your recent stay with us here at the Homewood Suites Houston Willowbrook Mall! All our staff members are here to help, and it's great to hear that they were helpful to you during your time with us. I apologize that our breakfast menu wasn't quite up to...

Lithonia, Georgia
Reviewed 23 December 2016

An interesting experience staying at a hotel in the mall 2 days before Christmas. I chose this location because it's 10 minutes from our family. The traffic after 4pm was dense. What were we thinking? We were able to meet our family and hang out at the mall, so we were kind of glad we decided to stay here after...

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Helpful?
Thank laritaraine
TMIHospitality1, Manager at Homewood Suites by Hilton Houston Willowbrook Mall, responded to this review

Dear Laritaraine, Thank You to you and your family for staying with us at the Homewood Suites Houston Willowbrook Mall! We appreciate you taking the time to leave us your comments regarding your recent stay. I'm glad you enjoyed our location and facilities, and for recognizing our no party policy for the hotel. We hope you will consider staying with...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Accessible rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Homewood Suites Houston Willowbrook Mall is an upscale, extended-stay hotel strategically located in the Willowbrook Mall area in the heart of Northwest Houston, Texas. Our hotel provides excellent short and extended-stay accommodations for travelers visiting this world-class city for business or pleasure. Surf the internet using the complimentary high-speed Internet access WiFi available in your suite. All guests can enjoy our daily complimentary Suite Start Hot Breakfast and the Welcome Home evening reception, featuring a complimentary meal and beverages including beer and wine, Monday through Thursday evenings (subject to state and local laws). Make a favorite meal using the two-burner stove in the full kitchen. Relax in your bedroom or on the sofa-bed while watching premium cable channels on a flat-screen television. Work out in the fitness center, a game of basketball or a swimming pool workout. Our well appointed Homewood Suites hotel is an upscale, all suites hotel suites and offers services and amenities to make your stay comfortable - Make Yourself at Home(R) with Homewood Suites. "This hotel has a no party policy in guest rooms, suites, common areas, and pool" ... more   less 

Additional Information about Homewood Suites by Hilton Houston Willowbrook Mall

Address: 7655 West FM 1960, Houston, TX 77070
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $151 - $277 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Houston Willowbrook Mall 3*
Number of rooms: 72
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Travelocity, Cheap Tickets, Priceline and Hotels.com so you can book your Homewood Suites by Hilton Houston Willowbrook Mall reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Homewood Suites By Hilton Houston - Willowbrook Mall Hotel Houston
Homewood Suites Houston
Homewood Houston
Hilton Houston
Houston Hilton
Houston Homewood Suites
Hotel Style:
#15 Family Hotel in Houston
#20 Business Hotel in Houston
#29 Romantic Hotel in Houston
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Questions & Answers

Questions? Get answers from Homewood Suites by Hilton Houston Willowbrook Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“#212, AC units by the window, it was very noisy! Choose a room not on this side of the building!”
 of 5 bubbles jbh3ah, 1 Mar 2017 | Read review
“First floor was convenient for us due to walking disabilities.”
 of 5 bubbles laritaraine, 23 Dec 2016 | Read review
“Rooms on the south side were quiet and easy access to side parking lot exit.”
 of 5 bubbles SuszanneM, 13 Sep 2016 | Read review
“try to choose rooms closer to lift or main lounge to minimize more walking”
 of 5 bubbles YESWE67, 6 Feb 2016 | Read review
“Our room on the 1st floor, back of hotel, was just fine. Very quiet.”
 of 5 bubbles Soars37, 29 Nov 2015 | Read review
5 of 5