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Hotel Derek Houston Galleria

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#99 of 497 Hotels in Houston
GreenLeadersSilver level
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Hotel Derek Houston Galleria
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1,024 Reviews from our TripAdvisor Community

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Showing 969: English reviews
New York City
Reviewed 2 days ago NEW

The rooms are clean. The decor is a bit gaudy. The customer service is excellent. The location is centralized but expect crazy traffic right there on Westheimer. It's walking distance from the Galleria, River Oaks shopping center (which now has an Equinox), and a lot of great restaurants. If you have business to do in the Galleria area and don't...

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Thank ifnk334
Houston, Texas
Reviewed 5 days ago NEW

Talked my wife into staying here while in Houston celebrating our anniversary. I've been wanting to check it out for a while. Booked a room with a king sized bed. When we arrived, we were told by front desk that they didn't have any rooms available with king size. I'm not sure what the point is in making a reservation...

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Thank SDDC11
Mark N, General Manager at Hotel Derek Houston Galleria, responded to this review

Thank you so much for taking the time to share your review of your most recent stay of Hotel Derek. I’m thrilled you chose Hotel Derek to celebrate your anniversary, but I’m disappointed that you weren’t fully able to enjoy the Hotel Derek experience. I apologize for the inconvenience that you experienced at check-in, especially while celebrating such a special...

Bainbridge Island
Reviewed 1 week ago

Great location and fun, hip hotel. Close to excellent restaurants--you can even walk over to the new River Oaks shopping area for fabulous dining. Can be a bit loud with freeway noise. But fun, Texas vibe and very nice hotel.

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Thank Debora W
Mark N, General Manager at Hotel Derek Houston Galleria, responded to this review

We’re blushing, Deborah! Thank you so much for your review of Hotel Derek – we agree that our location is pretty stellar as we are surrounding by boutique shopping in River Oaks and a plethora of eateries in the area. We can’t wait to welcome you back during your next visit to HTown!

Houston
Reviewed 1 week ago

Needs attention to detail in rooms Excellent employees/ customer service Room needed a little more attention to detail Hair dryer was old,broken and dirty. ironing board also beat up and bent. Plumbing didn't work great (drains)

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Thank amyaC8824IC
Mark N, General Manager at Hotel Derek Houston Galleria, responded to this review

You’re pretty nice yourself, Amy! Thank you so much for taking the time to share your thoughts from your most recent stay at Hotel Derek. It looks like we had a mix of wins and losses – the good news is that losses are easy fixes, and we’d love to knock your next stay out of the park. We can’t...

Texas
Reviewed 1 week ago

There were a lot of fees for not very well service. I called the front desk for service that we paid for when I booked the room and they were never delivered. I called 9 times before someone pick up the phone. Afterwards, when calling so many times the front desk stated that they were not going to delivery the...

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Thank D3190IRjenn
Mark N, General Manager at Hotel Derek Houston Galleria, responded to this review

Yikes! I hate when we miss the mark for our amazing guests and it seems that’s exactly what occurred during your recent visit. This was definitely not our best showing, and I apologize for the mix-up in regards to your amenity - I’m not sure what happened there, but I can assure you that this will be investigated. Please allow...

Esbjerg, Denmark
Reviewed 1 week ago

Had rather high expectations to Derek Hotel as i know the hotel from previous visits. The design and atmosphere is still good, but had to adjust the expectation. the cleaningness of corridors and room could be improved. very often was only 1 elevator available during the evenings. The parking facilities is handled in a rather unfriendly way, which is a...

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Thank søren r
Mark N, General Manager at Hotel Derek Houston Galleria, responded to this review

Thank you so much for your thoughts and feedback from your most recent stay, Soren. We hate to hear that we didn’t live up to the high expectations we previously set, but we’d love the opportunity at a second chance. Please let me know when your travels bring you back to Houston and I will be sure to arrange a...

Angleton
Reviewed 1 week ago

I was very satisfied with the whole experience at Derek Hotel the atmosphere was very homely the food was great the rooms were very clean and the staff was very very nice and professional I will definitely come again and recommend to all my friends

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Thank shunnb
Mark N, General Manager at Hotel Derek Houston Galleria, responded to this review

So glad you were able to find a new Houston home at Hotel Derek! Thank you so much for your kind comments from our awesome staff to our culinary offerings at Revolve Kitchen + Bar. We can’t wait for the opportunity to welcome you back to Hotel Derek! Until next time!

Norman, Oklahoma
Reviewed 2 weeks ago

Really fun hotel. Rooms are spacious and modern. Very clean. It can be a little noisy. I did love that they are a pet friendly hotel. If I had known I would have brought my dogs! Cool Pool and restaurant was very tasty. Enjoyed the Bar.

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Thank Kat65M
Sugar Land
Reviewed 2 weeks ago

I don't write bad reviews lightly but save your money or go elsewhere. We bought the stay and play NYE package which included a dinner buffet, dancing,room with late checkout, breakfast and free valet. First the front desk and valet were very good. The rest of the stay was very far below my expectations. For the event, there was not...

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Thank 514christinek
Mark N, General Manager at Hotel Derek Houston Galleria, responded to this review

We hate to hear that your NYE experience wasn't totally rad - because our 80s prom was designed to be exactly that and more! Please allow me to share a bit of our vision...in our experience most NYE soirées are about the music, dancing, friends and great food + drink so these are the areas that we put the emphasis...

Magnolia
Reviewed 2 weeks ago

AC was not cooling, reported problem, was never fixed. Did not give us any sort of discount. Restaurant was completely unorganized. No silver wear or drinks. Food was cold and staff was unprepared. Would not recommend this hotel.

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Thank 506kaitlinh
Mark N, General Manager at Hotel Derek Houston Galleria, responded to this review

I think we can both agree that this was certainly not our best showing. I apologize for all the issues you had during your most recent stay and please let me assure you that this is not what our guests typically experience in their guest room - action will definitely be taken to ensure that our guestrooms and restaurant meet...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
  • Shuttle Bus Service
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
EXPERIENCE A NEW KIND OF SOUTHERN HOSPITALITY - ONE WHERE UNPARALLELED SERVICE AND DESIGNER AMENITIES ALLOW YOU TO APPRECIATE BEING IN THE MOMENT AND IN THE LOOP. Named for Houston's black gold roots, a play on the "derrick" drilling rig, Hotel Derek's bold styled guestrooms and suites are overflowing with modern details and stylish comforts inspired by fashionably chic Texas decor. Photography by world-renowned Arthur Meyerson adorns our public areas and guestrooms, capturing the spirit of Texas wildcatters; while everything from our black granite lobby floors to bold textiles and colors pays homage to our city's rich heritage in the oil industry. ... more   less 

Additional Information about Hotel Derek Houston Galleria

Address: 2525 West Loop S, Houston, TX 77027-4501
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $181 - $431 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Derek Houston Galleria 4*
Number of rooms: 312
Reservation Options:
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Also Known As:
Derek Hotel Houston
Hotel Style:
#8 Green Hotel in Houston
#32 Luxury Hotel in Houston
#62 Romantic Hotel in Houston
#89 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Derek Houston Galleria staff and other travellers.
6 questions
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Port Arthur, Texas, USA
over a year ago
over a year ago
London, United Kingdom

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Questions? Get answers from Hotel Derek Houston Galleria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room towards the front, as the blowers makes noice at the back.”
 of 5 bubbles 141s_renr, 10 Jan 2017 | Read review
“Rooms with view to downtown are quit because the room with the view to the Galleria is at the ghighway.”
 of 5 bubbles mennop202, 1 Jan 2017 | Read review
“Balcony Room”
 of 5 bubbles Icedaddy, 27 Oct 2016 | Read review
“Don't get a number floor X and followed by 11, its right beside the lifts”
 of 5 bubbles jftrmcclelland, 19 Oct 2016 | Read review
“Ensure not to stay too close to the lifts. x09 was rather noisy.”
 of 5 bubbles JaneBis, 18 Oct 2016 | Read review
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