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The Royal Sonesta Houston Galleria

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Traveller (442)
Room & Suite (457)
Videos (1)
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About

#41 of 540 hotels in Houston
Location
Cleanliness
Service
Value
Travellers' Choice
Casual sophistication with modern appeal is what you'll find at The Royal Sonesta Houston, one of the few AAA Four Diamond rated hotels in Houston. From a laid-back atmosphere, ample amenities and fine dining to a location within walking distance to the Houston Galleria mall and Uptown neighborhood, our hotel is the perfect place to work, gather, rest or retreat. Settle into one of the 485 beautifully appointed guest rooms and suites, sip at Axis Lounge, or eat at ARA restaurant, TableOne chef's table, or Launch for meals on the go. Host a meeting, throw a gala or say "I do" in our 50,000 flexible square feet of event space, one of the finest for hotels in Houston, TX.
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Property amenities
Paid private parking on-site
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Business Centre with Internet Access
Car park
Paid wifi
Hot bath
Outdoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Wine / champagne
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Convenience store
Non-smoking hotel
Shared lounge / TV area
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Iron
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Green
Business
Languages Spoken
English, French, Spanish, German and 1 more
Hotel links
Special Price:Planning Comes with Perks!
1,777Review45Q+A100Room tips
Traveller rating
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Emily wrote a review Apr 18
Las Vegas, Nevada7 contributions1 helpful vote
Booked a reservation the week prior for a business trip. After an exhausting day of travel and meetings, I found the lobby to be extremely disorganized. The staff struggled to check anyone in and a line was going out the door. After 30 minutes, a man motions for me to finally come up only to step away for an extended time. When he returns, he looks up my information only to say, "I see your reservation right here, but we don't have any rooms left." I asked him what the point of a reservation was and why they gave away my room. He ignored my question and told me that the next door hotel had rooms and they would be expecting me; That was a lie too. I spent another hour trying to find a place with same-day availability. This hotel is not to be trusted. Save yourself the trouble and go anywhere else.
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Date of stay: April 2024
Value
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Location
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Svetlana I wrote a review Mar 2023
2 contributions
Hotel's Favourite
This is a great hotel with a good location by the Galleria. The rooms and bathrooms are clean. Comfortable bed. The staff is very nice. They do have a restaurant and a bar at the property.I would highly recommend this hotel.
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Date of stay: December 2022
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from B P, Other at The Royal Sonesta Houston Galleria
Responded Apr 3, 2023
Dear Svetlana, Your endorsement means the world to us, and we thank you for taking the time to share your review for the benefit of others who may soon be joining us. Your kind words regarding the warm welcome provided by our Royal Sonesta colleagues have captured our attention and on behalf of our entire team, we welcome you to our extended Sonesta family. We trust a few menu items of captured your attention and will be sampled upon your return. If we can assist in making those plans, we invite you to be in touch. Warm regards, Janito DeOliveira Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tom S wrote a review Apr 16
Austin, Texas5 contributions6 helpful votes
Certainly not the once-grand Royal Sonesta. Dilapidated rooms (peeling paint from the bathroom ceilings), musty carpet smells and terrible customer service (Ja'Marcus). Amenities such as bottled water were never provided. The hotel is roughly on par with a 15-year old Holiday Inn. It should be rated as a 2-star hotel, not 4-stars.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Room Tip: This is at best a 2-star hotel in its current position. If you are allergic to mold, it is best...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Manager, Guest Services / Front Office at The Royal Sonesta Houston Galleria
Responded 3 days ago
TomS828, it's evident from your comments that your stay didn't live up to your expectations. We acknowledge you faced several concerns, including room conditions and unpleasant encounters with the service delivered by our team members. We constantly strive for seamless guest experience and will take this feedback on board. However, we'd like to clarify that the comparison to 2-star properties may not represent our usual standards. They are typically of considerably higher quality, which is reflected in our usual guest feedback. We hope to have the chance to showcase this to you in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sushar wrote a review Mar 2024
San Jose, California865 contributions710 helpful votes
This hotel offers a pleasant and upscale experience with spacious rooms and comfortable beds. The modern bathrooms add a touch of luxury, while the city views and night lights from the rooms are a nice bonus. The hotel is well-located in the Galleria district close to downtown and other restaurants and attractions. The convenient coffee shop downstairs provides a great spot for a light breakfast, and the onsite bar and restaurant offer a variety of delicious food and drinks. The service throughout the property, from valet to housekeeping to the restaurants and bars, is top-notch. Overall, I highly recommended this hotel for short stays.
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Date of stay: April 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Hotel Manager, Guest Services / Front Office at The Royal Sonesta Houston Galleria
Responded 2 weeks ago
Sushar, thank you for choosing The Royal Sonesta Houston Galleria. We're thrilled you had an upscale experience and enjoyed our spacious rooms, luxurious modern bathrooms, and stunning city views. It is fantastic that our location in the Galleria district was convenient for you. We're glad you also appreciated our on-site coffee shop, as well as our restaurant and bar. Our team members certainly strive to deliver top-notch service across all areas of our property. Your recommendation is valued and we look forward to welcoming you back for any future stays you might have.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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NeatFreak1 wrote a review Mar 2024
USA1 contribution
We stayed at this property for the 2024 Commodity Classic, booking a total of seven rooms. I have never-in-my-life experienced such a complete disaster! Five flights to Houston were delayed, so we arrived very late (1am-ish). The hotel knew we were arriving late because one of our guests, who had checked in the day before, had let them know in advance. Upon arrival, according to the person at the front desk, their system was down when we arrived, so we were told to go to IHOP or sleep in the bar. Wait, WHAT? When they did finally call us (3 or 4 am-ish), they checked us into rooms that didn't have beds, only sofas! No blankets, no pillows, etc. One of our guests used towels from the bathroom as a blanket! We were told they would take $150 off of our bill for each room for that night. Really? Why wouldn't those rooms be comped for that night? Now, here we are almost a month later and I am trying to get copies of our final folios, and no one will answer the phone, no one will respond to emails, etc. There have been multiple attempts via phone and email, yet no response from the hotel. All of the rooms were set up to direct-bill to one credit card, yet there are charges on individual credit cards. This has got to be the most incompetent hotel I have ever had to deal with. I will NEVER use this property again! I will NEVER recommend it to anyone! NO, NO, NO . . . save yourself a lot of headaches and stay elsewhere!
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Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Ramsey123 wrote a review Mar 2024
Welwyn Garden City, United Kingdom129 contributions70 helpful votes
A bit posh for us but a pleasant enough stay for 3 nights… not much to do in the surrounding area as everything seems to be miles away so a lot of walking involved.. The bar staff were great, friendly and knowledgeable. Cant complain had a good stay
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Date of stay: March 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from RoyalSonestaHouGalGM, General Manager at The Royal Sonesta Houston Galleria
Responded 3 weeks ago
Nick S, thank you for sharing your experiences at The Royal Sonesta Houston Galleria. We appreciate you highlighting the friendliness and expertise of our bar team members. While we're delighted you enjoyed your stay overall, we do understand that the location may have felt somewhat remote. For any future stays, our team is always happy to recommend nearby attractions and provide transportation advice to minimize your travel comfort. We hope to host you again for an even more enjoyable stay in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Zac Galvez wrote a review Mar 2024
Galveston, Texas45 contributions2 helpful votes
Ones again Fernanda was the nicest we loved it here again we stayed in the suite again this was the one king 1 and a have bathrooms Nice hotel and lobby will be back bed was comfy love the room hotel amenities and lobby so nice Will be back soon!!!!
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from RoyalSonestaHouGalGM, General Manager at The Royal Sonesta Houston Galleria
Responded 5 weeks ago
Zac, your kind comments mean the world to us! It's wonderful to hear that Fernanda continues to amplify your stay at The Royal Sonesta Houston Galleria. We are thrilled you enjoyed the comfort of the king suite and our delightful hotel amenities. We can't wait to welcome you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nayanna J wrote a review Mar 2024
2 contributions4 helpful votes
Terrible service!!!!!! The front desk staff i believe are racists and treat minorities very differently than other guests. We paid for early check in but upon getting there the front desk manager stated he did not see the early check in requests after we provided proof. He then tried to put us in a dirty room and after coming back down to complain, he then called housekeeping to clean a room but we would have to wait a few hours. That was one incident, two days into our stay, we called the front desk who stated housekeeping was booked and we couldn't get our room cleaned because of that which is ridiculous. I asked to speak to a manager and she kept sending me to a busy line. After calling 3 times she calls back and says someone will be up to clean my room with an attitude. The only nice staff they have is a young bellhop y the name of Cody. he was really helpful in making our time the best. Beautiful hotel but terrible staff and management. I would highly suggest booking somewhere else.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from RoyalSonestaHouGalGM, General Manager at The Royal Sonesta Houston Galleria
Responded 4 weeks ago
nayannaj2023, your experiences regarding early check-in, room cleanliness, and interaction with our colleagues highlighted are not reflective of the high standards we strive to uphold. We regret any inconveniences you experienced. It's encouraging to learn that Cody provided you with excellent service, reflecting our goal to ensure all guests feel welcomed. Your feedback is invaluable, and we'll certainly make efforts to improve our services. We hope you will reconsider and give us an opportunity to provide you with a superior experience in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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As You Stay wrote a review Feb 2024
2 contributions
Our clients prefer this hotel for its exceptional flexibility, especially with early check-ins, and the accommodating services provided during their stay. Your help in caring for our clients has been outstanding. Thank you for your dedication
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from RoyalSonestaHouGalGM, General Manager at The Royal Sonesta Houston Galleria
Responded Feb 28, 2024
Supportt223, it's heartwarming to read about your satisfaction with the exceptional versatility offered at The Royal Sonesta Houston Galleria and the accommodating services provided to your clients. The team thrives on opportunities to assist valued guests like yours, so your words of appreciation for their outstanding dedication are truly motivating. Thank you, and we are anticipating the next opportunity to serve your clients.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Elbe Akman wrote a review Feb 2024
Redmond, Washington7 contributions4 helpful votes
Rooms can be better. Breakfast is not vegeterian friendly. I think what i have liked is the location and the great service i have received from the receptionist Vusal Yusifov. He addressed all the issues i had and provided excellent service.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from RoyalSonestaHouGalGM, General Manager at The Royal Sonesta Houston Galleria
Responded Feb 22, 2024
Elbea2017, It's encouraging to hear that you appreciated the prime location of The Royal Sonesta Houston Galleria and the excellent service provided by our team member, Vusal Yusifov. As for your observations regarding the rooms and vegetarian options at breakfast, be assured that we continuously working to enhance our guests' experiences. We appreciate your feedback and look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$237 - C$351 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental houston hotel houston, houston intercontinental
LOCATION
United StatesTexasTexas Gulf CoastHoustonGreat Uptown
NUMBER OF ROOMS
485
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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The Royal Sonesta Houston Galleria - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about The Royal Sonesta Houston Galleria
Which popular attractions are close to The Royal Sonesta Houston Galleria?
Nearby attractions include Ice at the Galleria (0.3 km), Gifts of Texas (0.5 km), and Off The Wall Gallery (0.5 km).
What are some of the property amenities at The Royal Sonesta Houston Galleria?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Royal Sonesta Houston Galleria?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Royal Sonesta Houston Galleria?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Royal Sonesta Houston Galleria?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to The Royal Sonesta Houston Galleria?
Conveniently located restaurants include Caracol, Grotto Ristorante, and Maggiano's Little Italy.
Are there opportunities to exercise at The Royal Sonesta Houston Galleria?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at The Royal Sonesta Houston Galleria?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Royal Sonesta Houston Galleria?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Royal Sonesta Houston Galleria offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Royal Sonesta Houston Galleria?
The staff speaks multiple languages, including English, Spanish, French, German, and Korean.