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Hilton Garden Inn Houston NW/Willowbrook

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#17 of 501 Hotels in Houston
Certificate of Excellence
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Hilton Garden Inn Houston NW\/Willowbrook
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671 Reviews from our TripAdvisor Community

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Showing 634: English reviews
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Tomball, United States
Reviewed 6 days ago NEW

Best Breakfast in Houston , staff friendly , Hotel offers Lifetime Fitness to use no charge . Close to Mall and good Local places to eat and drink .Everyone is quite happy and get along with each other . Will keep coming back

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank norberta794
Redmond, wa
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

This was my 7th time staying at the HGH NW. As with my past stays, this stay was excellent. The front desk and housekeeping staffs are always very friendly and accommodating. The interior is very well maintained and very clean. The elevators are starting to show their age and felt much slower than my previous stays there. The noise levels...

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Helpful?
Thank TexMaam
About Hotel's Favourite Review
New Iberia, Louisiana
Reviewed 1 week ago NEW

I don't want to smash them ( Hilton) because they are one if my favorite hotels but this time it surprised 😳 me. I hope from the comments it will improve a few things. Hospitality was 👍🏾 great , will continue to stay at their properties but not that one...too far😊😉

Review collected in partnership with Hilton Garden Inn
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Thank paulabJ7679BG
Houhn_gm, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this review

Appreciate the feedback from your recent stay. I am sorry you did not find our location to your liking, but with many area restaurants, a mall, the vintage park, we are centrally located in the NW Houston Market, and typically get raving reviews regarding our location. Thank you for choosing to stay with us and I do hope you try...

Houston, United States
Reviewed 1 week ago

Hotel is modern and rooms are spacious. Good location next to Willowbrook mall, with shopping and restauarants. Outside to hotel has 2 good restaurants, Mexican and Chinese. Only negative comment was the breakfast not so fantastic and pillows were too soft for comfort

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank P9747AKpamelal
Dallas, Texas
Reviewed 2 weeks ago

The maid staff is incredible here. Very clean rooms and fresh new soaps everyday. The hotel gives you complimentary access to Lifetime down the street which is amazing!! Bed was comfortable! Great staff!

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Helpful?
Thank Montgomery H
Guadalajara, Mexico
Reviewed 3 weeks ago

Good Service in general. The breakfast was delicious and the room clean and very comfortable. This is first time I booked with Hilton Garden Inn and the experience was so good. The only advice I can do is the change the check-in at 3:00 pm instead of 4:00 pm.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 59ricardoj
San Antonio, United States
Reviewed 4 weeks ago

Thank You for all you did in making my stay at your hotel such a wonderful experience. The check in process was effortless and pleasant, the room was clean and very nice, the bathrooms and all facilities were well kept and clean. The staff was pleasant and helpful. I had a wonderful stay and enjoyed my time there.

Review collected in partnership with Hilton Garden Inn
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Thank williamwJ51UQ
Mexico City, Mexico
Reviewed 4 weeks ago

Great Comfortable Stay. Got to choose my own room which was cool!! Has in Room service, Good but limited Lunch & Dinner options. Location is great with good restaurants right outside. It has been expanded since i stayed here 10 years ago.

Review collected in partnership with Hilton Garden Inn
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Thank 341tapanc
San Antonio, United States
Reviewed 4 weeks ago

Very clean facility and rooms. Friendly, helpful staff! Good location on Hwy 249. Easy access to shopping and other restaurants. I would recommend this hotel to any one wanting a good experience when staying away from home.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 891lannym
Efland, North Carolina, United States
Reviewed 4 weeks ago

I'm a Hilton loyalist so I love the Hilton Garden Inn brand. I stayed here for a few days on business. The property is nice and the rooms are great. My only complaint would be the breakfast. Normally I am very happy with HGI breakfast. Here, it was busy and not nearly enough people to help the customers. Some of...

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Helpful?
Thank Mike P

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Stay at the Hilton Garden Inn Houston NW/Willowbrook hotel, steps from shops, restaurants and corporate offices. Nearby attractions include Willowbrook Mall, Vintage Park Plaza, Gleannloch Farms Golf Club and the Sam Houston Race Park. Hewlett Packard Invent corporate offices are a three-minute drive from the hotel, and George Bush Intercontinental Airport is 25 minutes away. Take advantage of our complimentary shuttle that provides service within a 5-mile radius. The hotel is located at the intersection of FM 1960 and State Highway 249, and offers easy access to US Highways 290 and 45. Relax and stay connected while traveling with complimentary high-speed internet access in all of our Newly renovated guest rooms and public areas. The hotel boasts 3,000 sq. ft. of function space that is ideal for business meetings, social events and weddings. Allow our professional meeting planners to assist you with your next corporate or social event. Work out in our on-site fitness facility, and with complimentary access to Lifetime Fitness with a pass from the front desk. Purchase snacks, drinks, ice cream and sundries at the Pavilion Pantry or chillout at the Bar for some much needed relaxation. Happy Hour specials Monday-Friday and Nightly specials offered. ... more   less 

Additional Information about Hilton Garden Inn Houston NW/Willowbrook

Address: 7979 Willow Chase Blvd, Houston, TX 77070-5743
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $123 - $286 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Houston NW/Willowbrook 3*
Number of rooms: 171
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Orbitz, Hotels.com, Priceline and Cheap Tickets so you can book your Hilton Garden Inn Houston NW/Willowbrook reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Houston Northwest Hotel Houston
Hilton Houston
Houston Hilton
Hotel Style:
#8 Family Hotel in Houston
#24 Business Hotel in Houston
#28 Romantic Hotel in Houston
#48 Best Value Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Houston NW/Willowbrook staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Houston NW/Willowbrook staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors have louder A/C unit noise avoid it.”
 of 5 bubbles Fabian_Wittingham, 14 Feb 2017 | Read review
“Third floor was just fine for us especially during a soccer tournament booked at the hotel”
 of 5 bubbles DisneyJoe, 30 Sep 2016 | Read review
“even near the elevator was quiet all good!!!!”
 of 5 bubbles F6872FKbriang, 21 Sep 2016 | Read review
“Rooms facing the parking area are quieter.”
 of 5 bubbles 795huzefar, 25 Jul 2016 | Read review
“The higher, the better!”
 of 5 bubbles nexq2016, 5 Jul 2016 | Read review
5 of 5