Thompson Houston, by Hyatt

Thompson Houston, by Hyatt

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Thompson Houston
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About

5.0
#4 of 538 hotels in Houston
4.8 of 5 bubbles
Location
4.9 of 5 bubbles
Cleanliness
4.9 of 5 bubbles
Service
4.7 of 5 bubbles
Value
NOW OPEN! Thompson Houston is a 36-story architectural marvel in scenic Buffalo Bayou Park, offering an unparalleled hotel experience with personalized hospitality, originally designed rooms, outstanding culinary options, a full-service spa and one of the city’s largest pool decks. For a truly unforgettable entrance, our hotel also boasts its own heliport. This remarkable luxury oasis is perfectly positioned for exploring the best of Houston with walking and biking trails, art installations and exciting downtown attractions steps away.
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Property amenities
Electric vehicle charging station
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycles available
Darts
Pets Allowed ( Dog / Pet Friendly )
Valet parking
Paid private parking on-site
Wifi
Rooftop pool
Pool with view
Outdoor pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Happy hour
Wine / champagne
Poolside bar
Rooftop bar
Evening entertainment
Car hire
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Full body massage
Hand massage
Head massage
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Steam room
24-hour security
Concierge
Outdoor furniture
ATM on site
Umbrella
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Soundproof rooms
Bathrobes
Room service
Safe
Seating area
Separate living room
Sofa
VIP room facilities
Bottled water
Iron
Tile / marble floor
Wake-up service / alarm clock
Minibar
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Business
Charming
Hotel links
Special Offer:Members Save Up to 10%!

Location

1717 Allen Parkway, Houston, TX 77019
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 54 out of 100
54
Hobby Airport
16.3 km
See all flights
George Bush Intercontinental Airport
25.6 km
See all flights
5.0
5.0 of 5 bubbles133 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Thompson Houston hotel comes highly recommended for its impeccable cleanliness and luxurious atmosphere, with guests often noting the spotless conditions and stylish decor. Its prime location is a hit among travelers, offering easy access to downtown attractions and dining, complemented by complimentary transportation. While the rooms are celebrated for their sophistication and views, some guests find non-suite options a bit snug. The amenities, including a well-regarded spa and dining, enhance the stay, though a few guests have encountered service hiccups. Overall, the hotel is seen as providing good value for an upscale experience.
Location
Convenient
Atmosphere
Luxurious
Rooms
Luxurious
Value
Reasonable
Cleanliness
Spotless
Service
Attentive
Amenities
Top-notch

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133Reviews1Q+A16Room tips
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Detailed Reviews
DallasDeeTour wrote a review Apr 2024
Dallas, Texas3 contributions1 helpful vote
5.0 of 5 bubbles
We chose the Thompson based primarily on its location — directly on the route for the 2024 Art Car Parade — but the gorgeous rooms, delicious dining options and sublime spa treatments are just a few of the reasons we hope to return. I hadn’t planned to take advantage of the spa services, but the staff was very accommodating and managed to work me in for a 70-minute Clean & Calm Facial, which included a highly targeted facial massage that made even the tiniest muscles of my face feel energized and refreshed. (Thank you, Gigi!) We also enjoyed having the complimentary House Car to get us to a local club and brewery without the hassles of driving and parking. I’d be thrilled to stay here again!
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Date of stay: April 2024Trip type: Travelled as a couple
Room Tip: The House Car is for drop-offs only in a 3-mile radius, is first come, first served, and only...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diandra Rodriguez, Owner at Thompson Houston, by Hyatt
Responded 4 weeks ago
We would be thrilled to welcome you back to Thompson Houston!
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MsLondon2 wrote a review Feb 2024
Texas173 contributions74 helpful votes
5.0 of 5 bubbles
The Houston Thompson Review

The Hotel opened on the 14th, my stay was the 16-18th. Let me start with saying the Hotel is beautiful, easy to get to from Katy and has great views of downtown Houston or the park across the street. What stands out to me most was the great customer service I received. I was treated like ‘Royalty” this easily compares with Il Tornabuoni in Florence, Park Hyatt Sydney and Park Hyatt Milan in customer service which are my top 3 in that category. I have stayed at close to 130 different Hyatt properties.
1 Bedroom Bayou Park Suite, I used points and a SUA that was going to expire at the end of the month. What was new for me it when I called the Globalist line to apply my SUA I was transferred to Hyatt Luxury Line to get it applied. The room was fantastic.

They only have one restaurant opened at this time SOL 7, more will come online later this year. The foods that we tried were the Chips Salsa & Guacamole, they were really good and all homemade ( I am Mexican and lived in Texas all my life) so I know the real deal. The Fried Misto some of the best I have ever had, the Charcuterie plate had wonderful cheese and came with toasted bread it paired very well with the Rose on the wine list.

Globalist Breakfast we took both days in our room. It was good just basic breakfast, they came very quickly all the charges were picked up as a Globalist as was the valet.

The VIP supervisor arranged for us to have a couples massage in the room on Sunday morning as the Spa is not opened. The masseuses were great very good massage I thought the price was little of the high side.

I want to give especial shouts out Victor and Mary who made things happened. Also, for Phil and his staff for having the Charcuterie Plate available for us long after the bar had closed when we returned to the hotel late after the concert.

Really excited to have a Hyatt of this quality in the Houston area. I really do like the Thompson Brand. I think this hotel will do very well.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diandra Rodriguez, Owner at Thompson Houston, by Hyatt
Responded Feb 21, 2024
Thank you for your loyalty to Hyatt. We are excited to bring Thompson to the great city of Houston. We appreciate you taking the time to share your experience as a Globalist. Hope to see you again soon!
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Joseph M wrote a review Feb 2024
1 contribution
5.0 of 5 bubbles
The Thompson Hotel was extremely nice. We enjoyed our stay very much. The service at the hotel was second to none. The concierge was very helpful in giving us recommendations for restaurants. The hotel offers a free of charge car service that will bring you to any location within 3 miles. The valet service was quick and easy. The rooms were extremely clean and well kept. The bathroom was very clean and towels all seemed brand new. We would definitely recommend this hotel to anyone visiting Houston.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diandra Rodriguez, Owner at Thompson Houston, by Hyatt
Responded Feb 19, 2024
Thank you for sharing your experience. Yes, please share with all your friends and family.
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wanderawr wrote a review Feb 2024
Los Angeles, California489 contributions197 helpful votes
3.0 of 5 bubbles
Stayed at the newly opened Thompson Houston this past weekend and absolutely loved the hotel itself. I think it’s a beautiful hotel in a great location just outside downtown Houston across from Buffalo Bayou Park. We had an overall great stay except for one matter regarding miscommunication of Globalist benefits that could have been handled better by staff.

When I originally inquired at the front desk about what the breakfast benefit covered, I was told it was one entree and one non alcoholic beverage per guest for up to 2 adults. Being a Hyatt loyalist, I am aware that each property can set specific rules regarding the breakfast benefit, which is why I asked, but the response was in line with Hyatt corporate T&Cs, so we had no reason to question it.

Upon check out, we were charged the “overages” for breakfast because we were then informed that the breakfast benefit only covers up to $60 per night. I told the young man at the front desk that is not what we were told initially, but he insisted that is the breakfast policy at that property and other Thompson properties. Whether that may or may not be so, no written or even verbal communication was provided to us mentioning $60 in any capacity, as far as we were told it was one entree and beverage for up to 2 adults. The gentleman continued to insist on the $60 limit and I did not press the issue further at the time because we were in a rush to get to the airport to catch our flight... I was not about to get into a he said/she said confrontation over a small matter — the overage was less than $20 — but it was frustrating for staff to even begin to engage in such a way before looking into the matter further.

I emailed the general manager and have not yet received a response as of this writing. Staff definitely needs more training regarding the policies of the property so there is no miscommunication and conflicting information provided to guests, and also more training regarding how to engage guests when issues do arise. However, I do acknowledge that my feelings may have been influenced by the stark contrast in excellent guest services provided by the Hyatt Regency Houston only a mile away from which we checked out just the day prior.

Overall loved the hotel, location, and most of the staff, but the handling of just one small matter left a bad impression giving me mixed feelings.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diandra Rodriguez, Owner at Thompson Houston, by Hyatt
Responded Mar 1, 2024
Thank you for sharing your feedback. We sincerely apologize for the experience you had with us and would love the opportunity to make it right. Please let us know the best way to get in contact with you by emailing us at tastemakerhouston@thompsonhotels.com.
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Win L wrote a review Feb 2024
San Francisco, California11 contributions
+1
4.0 of 5 bubbles
This brand new Thompson just opened one week ago! They were still putting up wall art and filling up the pool when I arrived. I was so excited to stay at a brand new hotel!

My initial impression was mixed... I loved the freakishly large shower that could fit 6 people, the DS&Durga bath amenities, incredible views and signature quirky Thompson interior design throughout. But their non suite rooms are on the smaller end for US standards. Giant bathrooms but tight living space - I wish there was a small desk/chair in the room but I guess Thompson lifestyle guests don't work in their rooms? Beware their marketing materials on Instagram, FB, etc - those are pictures of their roomier suites. The non suite rooms are smaller and less bright. I was definitely disappointed at check in but was fine after resetting expectations. The rooms are still very nice and luxuriously decorated.

The hotel has a pair of complementary BMW house cars that will take you anywhere in a 3 mile radius (no pick up and it's first come first serve) and it's only a 5min ride to downtown Houston. They have valet parking. The pool and spa were not yet open when I visited but the gym was open - it was nicely set up.

The team is still working out their quirks. I messaged the team in advance via messenger as directed by their app and never received a response. At check in, I was told their system was booking rooms that aren't actually available. Front desk staff weren't fully knowledgeable about Hyatt elite member perks but free breakfast for Globalists were honored though upgrades were not proactively applied so you'll have to ask.

Hotel is pet friendly
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Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diandra Rodriguez, Owner at Thompson Houston, by Hyatt
Responded Feb 27, 2024
Hello, thank you for providing your feedback. We hope you give us another chance in the future. We do have rooms available with a desk, please make sure to ask if those are available at the time of booking. We value our loyalty members and will make sure all the team is proactive with the Globalist's perks.
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Globetracks wrote a review Mar 2024
Dallas, Texas29 contributions14 helpful votes
5.0 of 5 bubbles
We loved the location of the hotel, it was easy to reach Montrose and downtown for restaurants and museum district. Right across it was easy to go on walks and bike rides at buffalo bayou. The hotel was chic but comfortable, spacious bathrooms and bedrooms with artsy decor. Loved the eco friendly water bottles, the hotel has amazing downtown views and it’s the perfect setting to start an awesome exploration. We didn’t use the courtesy car and electric bikes but for anyone without a car, both would be fantastic!! We wish they had an electric bike for kids.

All staff at the hotel were extremely kind and hospitable!! Thank you!!!
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diandra Rodriguez, Owner at Thompson Houston, by Hyatt
Responded Apr 1, 2024
Thank you for sharing your experience. We love the convenience of the location, we're glad you agree!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Luke & Sienna S. wrote a review Apr 2024
Seattle, Washington30 contributions34 helpful votes
5.0 of 5 bubbles
Recently we had the opportunity to stay at the brand new Thompson Houston. We stayed in the amazing Bayou Suite which more than exceeded expectations. The spacious suite offered stunning views of Buffalo Bayou Park, and the palatial bathtub / shower / bathroom with floor to ceiling windows was magnificent. The wraparound windows in the living room was exceptional as well.

All that aside, what truly impressed us was the exceptional service.

Omar, the bellman, ensured a smooth arrival with his prompt and friendly service.

Charles, the house car driver, expertly navigated Houston's streets, ensuring a comfortable and efficient ride.

Kaneesha (and I hope I spelled it right!) at check-in was an absolute star. She made the entire process a breeze and even took care of things for us before we arrived at the hotel. Her professionalism made a huge difference in getting our stay off to a fantastic start.

Finally, the breakfast was truly delicious (loved the guac-y avocado toast!

The Thompson Houston provided a perfect blend of comfort, luxury, and exceptional service. I highly recommend it for anyone seeking a memorable and luxurious stay in Houston.
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Date of stay: April 2024Trip type: Travelled as a couple
Room Tip: There is a complimentary first come first serve car service (hope you get to chat the the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diandra Rodriguez, Owner at Thompson Houston, by Hyatt
Responded 4 weeks ago
We appreciate your recognition of our Texas hospitality! It was a pleasure hosting you at Thompson Houston. Please come back and visit us again.
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Brandon C wrote a review Mar 2024
1 contribution
5.0 of 5 bubbles
Came to this hotel for a staycation and it far exceeded all expectations I had and really blew us away. From the moment we arrived everything was so personalized and every interaction with staff was extraordinary! Victor B. at the Front Desk went above and beyond for ensure that everything was perfect, there was even a handwritten note and amenity waiting in the room when we arrived! Charles in Valet and Rachel in housekeeping were amazing as well. The property itself is beautiful, the location is great and the vibe in general is so amazing and we were treated like royalty the ENTIRE TIME! This hotel is a MUST stay and a one of a kind experience. Thank you Thompson Houston!
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diandra Rodriguez, Owner at Thompson Houston, by Hyatt
Responded Mar 28, 2024
We're so happy to hear Victor took great care of you during your stay. We look forward to seeing you again.
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Angelica G wrote a review Mar 2024
1 contribution
5.0 of 5 bubbles
Hyatt/Thompson Hotel transportation at the Allen Parkway location is amazing. I wanted to run into downtown real quick for a picture of The Beatles Statue and didn’t want a huge crowd. I called the front desk they advised I could take their special transportation and they would bring me back to the hotel. This was amazing so I didn’t have to wait for my car that was in the parking garage. It was so quick and very convenient. They go a certain distance so you would have to call and ask if them to advise your location. I 1,000% recommend Cedric R. Cedric was not only kind and friendly but he was also very patient after we gave him a wrong address. He took his time to pull over and help us out with the right address and place. Once we got to the location he also secured a safe spot to park as we had our 4yr old with us and helped us look for the entrance for the statues. Thank you Cedric R !!!
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diandra Rodriguez, Owner at Thompson Houston, by Hyatt
Responded Apr 1, 2024
Hi Angelica, we're happy to hear you were able to take advantage of our house car. Cedric is the best, we're glad you agree! Thank you for choosing Thompson Houston.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Alex E. wrote a review Mar 2024
6 contributions
+1
5.0 of 5 bubbles
My wife and I have been fans of the Thompson brand for a while. Our most recent stay was at the Thompson Madrid. The Houston Thompson has raised the bar even more.

We decided to celebrate our babymoon here and the Houston Thompson team pulled out all the stops to make our stay extra special. They even had a pregnancy pillow in the suite for my wife- wow! Victor was a total rockstar.

The rooms were very well appointed and the views of the Houston skyline unrivaled. The house car service was very convenient. Cedric took great care of us. The fitness center had all the equipment needed for a vacation workout.

We will definitely be returning in the future- next time with the baby!
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diandra Rodriguez, Owner at Thompson Houston, by Hyatt
Responded Mar 19, 2024
Congratulations! Thank you for choosing Thompson Houston to celebrate this milestone. We look forward to welcoming all three of you in the future.
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Josh L asked a question May 14
Des Moines, Iowa1 contribution1 helpful vote
Is the pool open yet?
Answer from mailZ7046UB
1 contribution
supposedly opened this week
Jesus S wrote a tip May 13
Mexico City, Mexico4 contributions
5.0 of 5 bubbles
"Valet parking if you are staying in the hotel in one of their rooms."
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Sunshine37513867437 wrote a tip May 13
1 contribution
5.0 of 5 bubbles
"Treat yourself!"
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kcmae33 wrote a tip Apr 2024
10 contributions
5.0 of 5 bubbles
"The design is a bit confusing with two different elevators to differing floors and not much signage. The staff folks were still great."
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Mario Q wrote a tip Apr 2024
New York City, New York18 contributions
5.0 of 5 bubbles
"Doesnt hurt to ask for an upgrade if they have availability "
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DallasDeeTour wrote a tip Apr 2024
Dallas, Texas3 contributions1 helpful vote
5.0 of 5 bubbles
"The House Car is for drop-offs only in a 3-mile radius, is first come, first served, and only runs from 7 a.m to 10 p.m."
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Not the right property for you?
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PRICE RANGE
C$557 - C$824 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTexasTexas Gulf CoastHouston
NUMBER OF ROOMS
172
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Thompson Houston, by Hyatt - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Thompson Houston
Which popular attractions are close to Thompson Houston?
Nearby attractions include Escape Hunt (0.8 km), Glenwood Cemetery (0.9 km), and Buffalo Bayou Park Cistern (0.6 km).
What are some of the property amenities at Thompson Houston?
Some of the more popular amenities offered include a rooftop bar, a pool, and an on-site restaurant.
Which room amenities are available at Thompson Houston?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Thompson Houston?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Thompson Houston?
Yes, paid private parking on-site, secured parking, and valet parking are available to guests.
What are some restaurants close to Thompson Houston?
Conveniently located restaurants include B&B Butchers & Restaurant, Lankford Grocery & Market, and Barnaby's Cafe.
Are there opportunities to exercise at Thompson Houston?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Thompson Houston?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Thompson Houston?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Thompson Houston offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Are there any historical sites close to Thompson Houston?
Many travellers enjoy visiting Bayou Bend Collection and Gardens (3.8 km), Buffalo Bayou Park Cistern (0.6 km), and Sam Houston Park (1.1 km).
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