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Residence Inn Houston Northwest/Willowbrook

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Residence Inn Houston Northwest\/Willowbrook
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106 Reviews from our TripAdvisor Community

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Showing 96: English reviews
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Victoria
Reviewed 1 week ago via mobile

While staying for a business trip, I was here for almost 2 weeks. My room was clean, updated, and convient to where I was working. It is also close to the mall and several good eating establishments ( BJs and bone house- don't go to TGI Friday's). Breakfast was typical continental but worked for me. There's a little kitchenette, table,...

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Thank tanyab935
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Thank you for the great review and feedback! We are very happy that you enjoyed your stay with us! We hope to see you again, soon!

JOPLIN
Reviewed 2 weeks ago via mobile

This hotel is wonderful-- 1 bedroom suite, living room, kitchen, evening snacks & drinks Mon-Wed and good breakfast buffet. Very clean hotel in a great location. From desk staff extremely friendly and helpful. Beautiful wooded/garden areas to look at from rooms

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Thank MOTRAVELERJoplin
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Thank your for the great review! We appreciate you staying with us and hope to see you again!

Indianapolis, Indiana
Reviewed 2 weeks ago

Staff was great. The accommodations, 2-bedroom, 2 bath was comfortable. As others have noted, this Residence Inn is not as updated as others. However, it was ok for my party of three adults. I would rate it 3.5 stars. It is located next to a Japanese Steakhouse and very close to the Willowbrook Shopping Mall.

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Thank Traveliseducational1
Residence Inn M, Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Thank you for your feedback of your recent stay.

Vancouver, Canada
Reviewed 28 February 2017

Traveling with 2 other colleagues and stayed here Feb. 21-23. 2 of us are Platinum Elite Marriott; 1 Gold Elite, so we travel alot. All 3 of us were unimpressed. This was one of the more dated Residence Inn's I have stayed at in some time. Hopefully it on their list for a renovation/refresh. Got in late and was given...

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Thank Phipper
Joseph S, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Thank you for choosing to stay with the Residence Inn Willowbrook during your trip to Houston. My name is Joseph Sherfield and I am the new General Manager of this hotel. We are deeply committed to providing outstanding service and quality accommodations. However, we do understand that we have failed in this instance and appreciate you bringing this to our...

Reviewed 18 February 2017

The hotel is very well run and clean. Upon checking in I was nicely greeted and when I had a small issue the receptionist Ariel provided a perfect solution. I later spoke to the General Manager Joseph and I could immediately tell why I would come back to this hotel. It is well run and very well organized. I would...

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Thank Scot L
Joseph S, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

On behalf of the entire team here at the Residence Inn Houston Willowbrook, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I would like to extend special thanks for your compliments and taking the time out to recognize...

Kansas
Reviewed 13 February 2017

We picked this Residence Inn because of the good rate and location. We flew into George Bush Intercontinental Airport, rented a car and had an easy drive to the hotel. We arrived around 2 PM and our room was ready. Check in was fast and easy. Our one bedroom suite was very compact; it included a small kitchen with a...

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Thank KANR
Joseph S, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Thank you for choosing to stay with the Residence Inn Houston Willowbrook during your trip to Houston. We are deeply committed to providing outstanding service and quality accommodations. However, we do understand that we have failed in this instance and appreciate you bringing this to our attention. Please accept our apologies for the condition of our hotel during your stay....

Fargo, North Dakota
Reviewed 30 November 2016

I like this Residence Inn as all of the rooms are accessible from an inside hallway. This property is a little bit dated, but it is clean. The rates are reasonable for this area. I really enjoy the king suite room as there are two different living areas.

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Thank Harwood-AT
Joseph S, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Dear valued guest, I would like to thank you for taking the time to share about your recent experience at out hotel. We are delighted to hear that you enjoyed your stay at our hotel . I will take this feedback and share it amongst the team. Our staff here takes great pride in everything we do and aim to...

Stavanger, Norway
Reviewed 28 November 2016 via mobile

Stayed for 15 nights on business. Nice spacious suite with full size appliances wich was perfect as most my days started early before breakfast was served (breakfast served from 6:30). Close proximity to willowbrook mall, and plenty of restaurants. Welcoming staff, very serviceminded and polite. Would stay again.

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Thank Kristian T
Joseph S, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

On behalf of the entire team here at the Residence Inn Willowbrook, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I would like to extend special thanks for your compliments and taking the time out to recognize our...

Fontainebleau, France
Reviewed 18 November 2016

We ended up staying an extended period of time in Houston at the Residence Inn Willowbrook. It is a basic but sufficient hotel. Rooms are one or two bedroom suites, indoor pool and hot tub, "mixers" Monday-Wednesday night (free food and beverages), tennis court and basketball goal. The staff was friendly and helpful. The hotel is next to Willowbrook Mall...

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Thank Delnor N
Joseph S, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Dear valued guest, Thank you for taking time to share about your recent stay at our hotel. I am delighted to here that we were able to meet your needs at a reasonable rate. I agree having an indoor pool and hot tube are defiantly a plus for our hotel. Also the sports court too and being located near stores...

Reviewed 16 November 2016

Recently in town for a wedding and needed a place to stay in this area. The location was perfect for us and it is easy access to highways in the area. The property can be a challenge to get out of based on traffic on Greens Rd., but that Houston! The room was clean, lobby in good shape, bed comfortable,...

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Thank FrankTheTank-CO
Joseph S, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

On behalf of the entire team here at the Residence Inn Willowbrook, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I am happy to hear we were able to provide you with a memorable experience during your stay...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Meeting Rooms
  • Laundry Service

Additional Information about Residence Inn Houston Northwest/Willowbrook

Address: 7311 W Greens Rd, Houston, TX 77064-1137
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $140 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Houston Northwest/Willowbrook 3*
Number of rooms: 96
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Also Known As:
Residence Inn Houston Northwest/Willowbrook Hotel Houston
Houston Residence Inn
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Houston Northwest/Willowbrook staff and other travellers.
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Questions? Get answers from Residence Inn Houston Northwest/Willowbrook staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just know there seems to be a difference between 'studio' and 'suite'”
Harwood-AT, 30 Nov 2016 | Read review
“Get a high floor”
Janie4359, 29 Jun 2015 | Read review
“Top floor with view of creek.”
txlineman, 17 Mar 2015 | Read review
“Make sure room with towel in it before day staff leave. 確保室內用毛巾在它之前一天的工作人員離開”
ZhangWSamsung, 30 Jul 2014 | Read review
“Choose a room on the back side of the hotel to have a better view and less noise. Not that there was much noise to begin with.”
181bjd, 17 Jun 2014 | Read review
5 of 5