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Residence Inn Houston Northwest/Willowbrook

Traveller (38)
Room & Suite (20)
Dining (1)
  • Excellent59%
  • Very good24%
  • Average11%
  • Poor3%
  • Terrible3%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Fitness centre
3 Star Hotel
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Offers from Residence Inn Houston Northwest/Willowbrook
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1 room, 2 adults, 0 children
Standard Room
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Reviews (113)
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All reviewsfull kitchenfront desk young ladyhand weightsbasketball goalfire pitan extended period of timemorning breakfast isindoor poolone bedroom suiteon a daily basisrooms were very cleansmall kitchenthe general managerlong stayhot tubextended staystayed for nights
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1 - 5 of 102 reviews
Reviewed 9 February 2018

This is an extended stay review, I am sure one night stays will love this place. Yes, the hotel has comfortable beds, clean bathrooms and a staff which can smile and provide the corporate policy answer. The hotel has two distinct atmospheres. During Monday thru...More

Thank airdronepilot
Response from Diana D, General Manager at Residence Inn Houston Northwest/WillowbrookResponded 5 weeks ago

Dear Guest, I apologize you did not enjoy your stay. All of our rooms have fully equipped kitchens with stoves; only corner units have ovens. I am happy to announce that we will have a full renovation this August. Hopefully, you can visit us again...More

Reviewed 25 January 2018

I absolutely love this place. My kids love the amenities and we love the staff. From the front desk girls to the housekeeping we are always greeted with a smile and wonderful words. The breakfast is always good and love The In The Mix night...More

Thank Carrie R
Response from Diana D, General Manager at Residence Inn Houston Northwest/WillowbrookResponded 28 January 2018

Dear Guest, We are delighted to hear this is your home away from home. We strive everyday to make your experience a great one. We have enjoyed serving you & your family & hope we can continue to do so. Thank you for your loyalty...More

Reviewed 3 December 2017 via mobile

This hotel is long past it’s better days. Furniture was worn and dirty looking. Sticky things on desk. Burn marks on carpet. Stains on couch and bedding. Faux leather peeling off of chair. Dead bug on floor of closet. I didn’t even stay an hour....More

Thank ButchKin
Response from diana d, General Manager at Residence Inn Houston Northwest/WillowbrookResponded 4 December 2017

Dear Guest, Thank you for your comments as they serve to improve our service. We hope we can better serve you next time!

Reviewed 9 October 2017

The hot tub gets really hot, staff is very accommodating and friendly. The constant free meals and beer/wine was very pleasing. I never stay anywhere that I get free meals like that. Being a long stay it was nice having the full kitchen as well...More

Thank Wesley B
Response from Jessica G, General Manager at Residence Inn Houston Northwest/WillowbrookResponded 10 October 2017

Dear Guest, We are delighted you have enjoyed your stay. We hope to be able to serve you again!

Reviewed 9 September 2017

Well managed Hotel, great staff, conveniently located- what else do you need? Had a great time as every year and will be back for shure next year. Good seeing that some necessary Hardware replacements have been taken care of and seem to be still going...More

Thank Ralph H
Management response:Responded 10 September 2017

Dear Guest, Thank you for choosing to stay with us. We hope to serve you again !

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Awards & Recognition
Certificate of Excellence
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Dry Cleaning
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Self-Serve Laundry
Meeting Rooms
Room amenities
Things to do
Fitness Centre with Gym / Workout Room
Hot Tub
Tennis Court
Indoor pool
Price range
US$125 - US$186 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Price range
US$125 - US$186 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (38)
Room & Suite (20)
Dining (1)
Questions & Answers
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26 April 2015|
Response from Abby O | Property representative |
Thank you for your feedback JulesCal. We apologize for the inconvenience that you have experienced with us; All guest feedbacks are very important to us as we take these as learning tool to prevent future guests from... More
Room Tips
"Stay on top floor to avoid hotel elephants, even number rooms"
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"Any room really . Id say Front rooms have good view and back rooms not sure on middle. We never stay in..."
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"I stayed on the first floor, laundry was on 2nd."
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"Don't get rooms at the end of the hall way."
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