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While staying for a business trip, I was here for almost 2 weeks. My room was clean, updated, and convient to where I was working. It is also close to the mall and several good eating establishments ( BJs and bone house- don't go to...More
Response from martha h, General Manager at Residence Inn Houston Northwest/WillowbrookResponded 13 April 2017
Thank you for the great review and feedback! We are very happy that you enjoyed your stay with us! We hope to see you again, soon!
This hotel is wonderful-- 1 bedroom suite, living room, kitchen, evening snacks & drinks Mon-Wed and good breakfast buffet. Very clean hotel in a great location. From desk staff extremely friendly and helpful. Beautiful wooded/garden areas to look at from rooms
Response from martha h, General Manager at Residence Inn Houston Northwest/WillowbrookResponded 11 April 2017
Thank your for the great review! We appreciate you staying with us and hope to see you again!
Staff was great. The accommodations, 2-bedroom, 2 bath was comfortable. As others have noted, this Residence Inn is not as updated as others. However, it was ok for my party of three adults. I would rate it 3.5 stars. It is located next to a...More
Response from Residence Inn M, Manager at Residence Inn Houston Northwest/WillowbrookResponded 10 April 2017
Traveling with 2 other colleagues and stayed here Feb. 21-23. 2 of us are Platinum Elite Marriott; 1 Gold Elite, so we travel alot. All 3 of us were unimpressed.
This was one of the more dated Residence Inn's I have stayed at in some...More
Response from Joseph S, General Manager at Residence Inn Houston Northwest/WillowbrookResponded 2 March 2017
Thank you for choosing to stay with the Residence Inn Willowbrook during your trip to Houston. My name is Joseph Sherfield and I am the new General Manager of this hotel. We are deeply committed to providing outstanding service and quality accommodations. However, we do...More
The hotel is very well run and clean. Upon checking in I was nicely greeted and when I had a small issue the receptionist Ariel provided a perfect solution. I later spoke to the General Manager Joseph and I could immediately tell why I would...More
Thank Scot L
Response from Joseph S, General Manager at Residence Inn Houston Northwest/WillowbrookResponded 19 February 2017
On behalf of the entire team here at the Residence Inn Houston Willowbrook, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated!
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Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Business Centre with Internet Access
Things to do
Fitness Centre with Gym / Workout Room
US$88 - US$151 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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United States >
Texas Gulf Coast >
Also Known As
Residence Inn Houston Northwest/Willowbrook Hotel Houston ,
Homewood Suites by Hilton Houston Willowbrook Mall
1.15 km away
Best Western Premier Ashton Suites-Willowbrook
.41 km away
Extended Stay America - Houston - Willowbrook - HWY 249
.36 km away
.16 km away
.95 km away
Babin's Seafood House
.89 km away
Saltgrass Steak House
.67 km away
Sam Houston Race Park
2.28 km away
1.22 km away
2.43 km away
2.17 km away
Questions & AnswersAsk a question
I want to thank the man who posted for ensuring we do not ever stay at this hotel. There are far too many in the area to choose one where people are treated that way.
26 April 2015|
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Response from Abby O | Property representative |
Thank you for your feedback JulesCal. We apologize for the inconvenience that you have experienced with us; All guest feedbacks are very important to us as we take these as learning tool to prevent future guests from... More
Thank you for your feedback JulesCal. We apologize for the inconvenience that you have experienced with us; All guest feedbacks are very important to us as we take these as learning tool to prevent future guests from experiencing an unsatisfatory stay. Once again thank you for your time in sharing the feedback. Have a great week!
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"Just know there seems to be a difference between 'studio' and 'suite'"