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Holiday Inn Express & Suites Houston - Memorial Park Area

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Holiday Inn Express & Suites Houston - Memorial Park Area
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93 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express & Suites Houston - Memorial Park Area
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Showing 89: English reviews
Zachary, Louisiana
Reviewed 24 July 2014

This hotel had friendly front desk staff, and nice lobby area. Our room was a bit out dated/aged but clean. Good location close to the freeway. It was located on the back side of the building, I did not notice freeway noise. Breakfast area was clean and breakfast well maintained. My granddaughter enjoyed the pancake maker.

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Helpful?
Thank Cristy R
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Houston - Memorial Park Area, responded to this review

Dear LandonAndCristy, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and appreciate your compliments regarding our...

Austin, Texas
Reviewed 26 May 2014

This is by far one of the most difficult hotels that I've stayed at to rate. Reason being that it's got it's fair shares of pro's and con's which is why I gave it an "average" rating. Pro's: Conveniently located off I-10 near 610 junction and across from Edwards Theaters multiplex. Affordable room rates and very friendly staff. This is...

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Helpful?
2Thank Gilbert U
Helsinki
Reviewed 14 May 2014

Bit out-dated and rough on the edges, but service was good and location was extremely convenient for my travels. Proper gym would be great. All the services were near and convenient. Quite place, even though freeway runs right next to it.

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Helpful?
Thank TTUHelsinki
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Houston - Memorial Park Area, responded to this review

Dear TTUHelsinki, Thank you for taking the time to relay your comments regarding our property during your recent stay. I am pleased to know that you found the hotel's location perfect for your travel needs and you were satisfied with the service received from our staff. We greatly appreciate your feedback as this gives us the avenue to improve on...

Sydney, Australia
Reviewed 28 March 2014

Hotel is located just near junction of 610 and I10 on West side of Houston so provides easy access to West Houston locations. Also means some traffic noise in rooms that face I10. Hotel is clean and well maintained if a little dated. Staff are helpful and friendly. Usual Holiday Inn Express amenities available (ie free breakfast, pool, etc). Bed...

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Helpful?
Thank Rod V
Seattle, Washington
Reviewed 8 March 2014

If you are heading West on you travels, this hotel is a great location. You're morning traffic is going east into Houston. This Holiday Inn Exp. is just one block back from the freeway but is very quiet. You well enjoy your stay here.

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Helpful?
Thank Gary C
Beaumont, Texas
Reviewed 17 October 2013

Normally this is a favorite get away hotel for a weekend. It's not the Westin, but it is clean and very family friendly. The staff is also very pleasant. However,. this past weekend I had to shower in tepid water. I really hated that. When I mentioned it to the front desk they said that the hotel had been having...

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Helpful?
Thank Rebecca J
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Houston - Memorial Park Area, responded to this review

Dear Rebecca J, Thank you for your review. We certainly apologize for the hot water issue and for any inconvenience or negative impression this might have caused you. We understand why you are disappointed, let me assure you that this is not our usual level of service. Our management has taken note of this and proper action has been taken...

Hattiesburg, Mississippi
Reviewed 14 October 2013

Good staff, good food, but has maintenance issues. One working elevator, no hot water in sink sometimes, no water at all for a couple of hours one time, a water saving commode that had so little water swirling around the bowl that you had to hand clean it after each use, multiple trips to front desk because the drink labels...

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Helpful?
Thank MikeMc10
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Houston - Memorial Park Area, responded to this review

Dear MikeMc10, Thank you for taking the time to provide feedback on your stay. It is unfortunate to see the issues with the plumbing prevented you from fully enjoying your time at the hotel. We do appreciate the perfect score for the Service you received. We have shared your comments with the staff and we’re confident the necessary adjustments will...

San Antonio, Texas
Reviewed 23 September 2013 via mobile

Stayed for the weekend to celebrate my birthday. The rooms were nice, but the mattress were a little too firm, the shower had little to almost no hot water so the shower wasn't very pleasant and to top it all off we stayed on da 6th floor with only one working elevator. Overall it was convenient to downtown and the...

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Thank LadyTri
edgarcia79, General Manager at Holiday Inn Express & Suites Houston - Memorial Park Area, responded to this review

Sorry your stay wasn't perfect. We are in the process of changing our entire hot water system and we had one elevator down for maintenance during your stay. We'd love for you to come back and see enjoy our new and improved hot water system.

Livingston, Texas
Reviewed 16 September 2013

I stayed at the hotel 5 nights - but I was on the back side from the freeway - good hotel - good staff. I came back the next week and was assigned a room on the freeway side. Wow - better than Nascar. I felt I was right beside the racetrack. They did let me change rooms. Be sure...

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Helpful?
Thank Karl1066
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Houston - Memorial Park Area, responded to this review

Dear Karl1066, Thank you for your recent stay with us and for always choosing our hotel when you are in the area. I sincerely apologize for any disturbance you have experienced during your stay. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can...

Reviewed 30 August 2013 via mobile

The manager even offered to assist with my bags. We had a great stay. The breakfast was very good and it was close to the Galleria and downtown. We stayed 4 nights and the staff was very friendly. We booked again to visit my daughter for Thanksgiving. I was offered an upgrade to a suite since I was going to...

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Helpful?
Thank jamesonbros
edgarcia79, Manager at Holiday Inn Express & Suites Houston - Memorial Park Area, responded to this review

Thank you for your recent stay. We value your opinions and we are happy you had a great stay.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Refreshed and changing the look of our property for you. We are working hard and would love to have you stay with us. Welcome, we want our home to be yours. With free breakfast get your day started on the right foot. Enjoy our indoor pool without getting the sunburn or sand. Our staff is here to make your day incredible and if we are unable we will make it right. ... more   less 

Additional Information about Holiday Inn Express & Suites Houston - Memorial Park Area

Address: 7625 Katy Fwy, Houston, TX 77024-2000
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: $135 - $224 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Houston - Memorial Park Area 2.5*
Number of rooms: 82
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Also Known As:
Holiday Inn Express Houston - Memorial Park Area Hotel Houston
Holiday Inn Houston
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Questions & Answers

Questions? Get answers from Holiday Inn Express & Suites Houston - Memorial Park Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No great views, but there is lots of good shopping nearby.”
 of 5 bubbles kdbeth2002, 11 Nov 2015 | Read review
“Rooms on the south side (away from the highway) are most likely quieter.”
 of 5 bubbles SNeuf, 9 Nov 2015 | Read review
“Do not stay here”
 of 5 bubbles trustinv2015, 17 Sep 2015 | Read review
“Easy access off of the Katy Freeway”
 of 5 bubbles 105diamantinaf, 29 May 2015 | Read review
“Get a room at the back of the hotel and the top floor, if possible.”
 of 5 bubbles corsicus, 5 May 2015 | Read review
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