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Courtyard Houston-West University

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Courtyard Houston-West University
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138 Reviews from our TripAdvisor Community

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Showing 135: English reviews
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Reviewed 2 weeks ago via mobile

The bistro was very nice and the atmosphere was relaxing . The young lady i believe her name was Ashley, she was very courteous and BUSY, but she still managed to deliver my food in a timely manner .this is my favorite courtyard!

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Helpful?
Thank Debra W
WUNICYGM, Guest Service Agent at Courtyard Houston-West University, responded to this review

Thank you for your wonderful review. We are honored to be your chosen hotel and very pleased to know that you found your recent stay to be enjoyable. With a spirit to serve we strive to provide a level of service that exceeds your expectation and we are delighted to know that we have. I will share your feedback with...

Ridgeland, Mississippi
Reviewed 2 weeks ago

Before I list what I don't like about the property, I'd like to highlight what keeps me coming back. Customer service at the front desk and Mrs. Dupree from the Bistro make up for most things this hotel is lacking. I travel for business every week and I'm in Houston at least twice a month. So, sometimes it's nice to...

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Helpful?
Thank GreenRN
WUNICYGM, General Manager at Courtyard Houston-West University, responded to this review

Thank you for your feedback regarding your previous stays with us. I appreciate the positive comments for Deprese, and I will be sure to relay the message to her personally. I sincerely apologize for the cleanliness issues you have experienced at our hotel. We strive to provide a clean and friendly hotel, and we missed the bar for your previous...

San Antonio, Texas
Reviewed 3 weeks ago

This property doesn't have fast internet even when you want to pay for it. The Internet is very slow that we can't even browse anything especially between 7 pm - 12 pm. No support agreement with internet provider, they can't call anyone to help in the evening. You cannot work in this hotel, conference, and any call is impossible. The...

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Helpful?
Thank Ti P
WUNICYGM, Guest Service Agent at Courtyard Houston-West University, responded to this review

Thank you for taking the time to share your experience during your recent stay. Our goal is to provide a memorable hotel experience during your travels and it seems that we have fallen short of that goal. I apologize for the internet trouble that you experienced and any inconvenience that it may have caused you. Thank you for bringing it...

Houston, TX
Reviewed 14 March 2017

Booked this stay on Saturday night for my sone and his two small children with Marriott points. Unfortunately he had to call front desk twice to try to get some resolution to the noisy neighbors that kept him awake most of the night. It seems they do not have a way of dealing with this nor did they offer any...

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Helpful?
Thank lesmil
WUNICYGM, Guest Service Agent at Courtyard Houston-West University, responded to this review

I want to personally apologize for the inconvenience to your son and his children for the noise that was coming from the room of another guest. I have shared your comments with the appropriate departments so that this will be an isolated incident. We pride ourselves on delivering a memorable hotel experience during your travels, and unfortunately looks like we...

San Angelo, Texas
Reviewed 18 February 2017

Each time I check in, I thoroughly check the mattress and linen. All was very clean and tidy. The bathroom sink on the other hand had a few long strands of hair. That was pretty gross. But that is my only complaint. Jay works at the Bistro-Starbucks and is an asset to the facility. Service with a smile and such...

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Helpful?
Thank watkinsle
WUNICYGM, Guest Service Agent at Courtyard Houston-West University, responded to this review

We are glad to know that you enjoyed your stay. Your feedback is very valuable to us. Jay would also like me to tell you thank you for your wonderful comments and let you know that it was his pleasure to have been of service. We look forward to seeing you again.

ispeakfoodtooblogger
Reviewed 12 February 2017

Stayed at this property for over 5 days and had the most comfortable stay. The staff was extremely friendly, from check in, mornings and returns, always greeted with a smile or a hello from the staff. Room was clean and spacious, if you need a fridge, you got to call it in when you get to your room. I was...

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Helpful?
Thank ispeakfoodtooblogger
WUNICYGM, Guest Service Agent at Courtyard Houston-West University, responded to this review

Thank you so much for your wonderful review. Jay is very pleased to know that you enjoyed the vanilla latte. With a spirit to serve, it is our goal to provide a level of service that exceeds the expectations of our guest. I will share your review with the rest of my team members to inspire them to continue to...

Reviewed 29 December 2016 via mobile

This was a great hotel! The staff is always willing to help and making you feel like you're at home. The shuttle was wonderful! It made our stay much more pleasurable and convenient. Arnold, the driver, was a great help to me and my family on our trips! Overall, an amazing experience!

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Helpful?
Thank Allison C
WUNICYGM, Guest Service Agent at Courtyard Houston-West University, responded to this review

Thank you so very much for your wonderful review of The Courtyard By Marriott West University. We are very pleased that you enjoyed your stay with us. With a spirit to serve, our goal is to provide a level of service that exceeds your expectations. We look forward to seeing you again.

NYC
Reviewed 29 November 2016

We were in Houston for a week visiting family. The check in went smoothly. The young man behind the counter was knowledgeable and helpful. Our room was neat and clean and had the refrigerator and feather free pillows we requested. Throughout the week the room was quiet and the curtains, often an issue with me, did an excellent job allowing...

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Helpful?
Thank MPG47
WUNICYGM, Manager at Courtyard Houston-West University, responded to this review

Thank you for you review. We look forward to having you stay with us agian soon!

Sarasota, Florida
Reviewed 27 November 2016 via mobile

Upon arrival I immediately noticed the beautifully maintained property. Lobby newly decorated with clean pretty modern appeal. Curved booths with individual televisions in lobby area. Group room with large tv and spacious seating for football ( if your a fan) watching. Pool area beautiful with clean seating. Food and Starbucks at breakfast/ dinner counter above my expectations. Staffing 5 star....

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Helpful?
1Thank Joann D
WUNICYGM, Guest Service Agent at Courtyard Houston-West University, responded to this review

Hello Joann, Thank you for such an outstanding review! I am excited to share the feedback with everyone on staff. As intended by our managers, we strive to provide service so memorable and we are ecstatic to hear we have went above and beyond during your stay! Thank you for staying with us and we look forward to serving you...

Jackson, Mississippi
Reviewed 24 November 2016

Customer service here is great! Otherwise, this hotel is quite average, if not worse. The room was not very clean and was very out of date in its decor and amenities. The ice machine was completely broken on my floor (I wasn't told about this upon check-in) and had to search for another one. The pool area was pretty disgusting....

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Helpful?
Thank David S
WUNICYGM, Front Office Manager at Courtyard Houston-West University, responded to this review

Thanks for your feedback and we are working diligently to get the carpets replaced. I apologize that the hotel was not up to your standard but by this time next year we will have a brand new product to sell and i hope you'll come see you then!

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Courtyard Houston-West University

Address: 2929 Westpark Dr, Houston, TX 77005-4222
Region: United States > Texas > Texas Gulf Coast > Houston > Greenway/ Upper Kirby
Price Range: $135 - $392 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Houston-West University 3*
Number of rooms: 98
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Also Known As:
Courtyard Houston-West University Hotel Houston
Houston Marriott
Houston Courtyard
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Houston-West University staff and other travellers.
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Questions? Get answers from Courtyard Houston-West University staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Its pretty central and there are lots of eateries in the area.”
watkinsle, 18 Feb 2017 | Read review
“Investigate the AC for sound & smell right away and choose another room if you sense any issues.”
thatchman1, 17 Sep 2016 | Read review
“I stayed on the first floor, close to parking, laundry, gym, pool, business center, and lounge.”
ami027, 5 Sep 2016 | Read review
“Quality Customer Service”
AustinAustinAustin, 16 Aug 2016 | Read review
“Avoid the first floor”
davidaG5878HA, 28 Jun 2016 | Read review
5 of 5