We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All reviewsmary annfront deskgalleria areakaty freewayfreeway sidethe general managernice hoteleasy accessgreat staythe loopbreakfast was deliciousstaying at this hotelhotel restaurantroom was largehotel staffchecking outexcellent customer service
I checked in to the Crowne Plaza yesterday 31 July 2016. It said on the location that it was near the Galleria. It's not, the galleria is miles away and on a different highway then where we are. My son had a accident in the...More
Thank Megan D
Response from Tom M, General Manager at Crowne Plaza Houston Galleria AreaResponded 12 August 2016
Thank you for your review and bringing these things to our attention - I am very sorry that we were not able to immediately take care of the problems in your room. I am reviewing all of your concerns with our department managers and they...More
We decided to spend Christmas in Texas and at the Crowne plaza.
The hotel was beautiful, the staff - even on Christmas Day - we so helpful and an absolute delight.
Sitting at the poolside then at night around the fire outside truly made it...More
Response from Tom M, General Manager at Crowne Plaza Houston Galleria AreaResponded 25 July 2016
Thanks for the great review and I am pleased that we were able to be part of your holiday fun in Houston! Having a heated pool and fire pit area is a nice amenity for our guests and I am glad you enjoyed them!
I stayed 3 nights on business. The front desk staff, Elizabeth, RJ and Yesenia, were great! Friendly, Professional and Very Helpful. Proof great customer service still exists. I would stay here again.
Response from Tom M, General Manager at Crowne Plaza Houston Galleria AreaResponded 22 July 2016
Thank you for mentioning the team members who provider you with excellent service! It is our trademark to exceed expectations of our guests and I am glad we were able to show you that excellent service does exists!
This hotel has great sized rooms, helpful staff, comfy beds and does a great breakfast.
The only criticism would be the location, given that it is right next to the Katy Freeway and there isn´t much to do locally.
Response from Tom M, General Manager at Crowne Plaza Houston Galleria AreaResponded 18 July 2016
Thank you for your great review and your positive comments on our Team members. I am glad you enjoyed our breakfast and our helpful staff. Please come back when your travels being you to Houston!
It has been an absolute pleasurable the past couple weekends staying at this hotel. My new buddy, Reid, always goes out of his way to provide THE best customer experience. Definitely, my favorite place to stay when I visit the Houston Galleria area.
Thank A TripAdvisor Member
Response from Tom M, General Manager at Crowne Plaza Houston Galleria AreaResponded 26 July 2016
Thank you for the great review - I hope you come back and stay with us the next time your travels bring you to Houston!
Monday to Friday: all you can eat breakfast is around 16 plus tax. A La Crate is from $9 to $15 plus tax.
Saturday and Sunday: all you can eat breakfast is about $10 plus tax. A La Crate is from $9 to $15 plus tax.