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Hilton Garden Inn Houston NW America Plaza

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#8 of 499 Hotels in Houston
Certificate of Excellence
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Hilton Garden Inn Houston NW America Plaza
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663 Reviews from our TripAdvisor Community

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Showing 634: English reviews
Houston, United States
1 review
Reviewed 5 days ago NEW

Rooms were extremely clean, both nights we stayed. The housekeepers work like undercover ninjas. Did not notice any of them at all, the staff was very helpful. This won't affect the overall review but.. I would like for there to be more attentive front staff whenever checking out. I stood there for about 15 or so mins. Im glad i... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank I5814KFeduardop
Steve K, General Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

Thank you for your review. We thank you for your feedback. We also are glad that you enjoyed your stay with us and we appreciate your comments about housekeeping. We will address the issue that you had with checking out. We thank you for your business and we hope you can visit us again very soon! Steve Kalbaugh, General Manager More 

Level Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 days ago NEW

I stayed on business and was pleasantly surprised. Despite being so close to the freeway, the hotel was very quiet. The hotel is fairly new so the rooms are well appointed and in great shape. The bed was very comfortable and room size was reasonable for the class of room I stayed in. Fernando at the bar is fantastic and... More 

Helpful?
Thank Sambellla
Steve K, General Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

Thank you for your review. We appreciate your feedback regarding our hotel and staff. We are glad that you enjoyed your stay with us and that our staff assisted you during your stay. It is our goal to provide both quality accommodations and exceptional service. We thank you for your business and we hope that you will visit us again... More 

Houston, United States
1 review
Reviewed 1 week ago

The staff are excellent and the hotel, extremely clean. Personal attention from all staff to my needs. Quality service with a smile. Restaurant service and food was great. I would recommend this hotel.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 186altafv
Steve K, General Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

Thank you for your review. We appreciate your commendation of our hotel and staff. Thank you for your continued patronage of the Hilton Family of Hotels. We hope that the next time that you are in the Houston area that you will visit us again! Steve Kalbaugh, General Manager More 

Baton Rouge, Louisiana
Level Contributor
73 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 weeks ago via mobile

I have to be honest...I have really no complaints. This hotel is simply wonderful. We had a little complication after check in where the incidentals was triple charged on my card. I immediately noticed and went back to the front desk. The front desk representative Mr. Calvin Mendez who checked us in was outstanding. He graciously apologized and even called... More 

Helpful?
Thank Angelle225
Steve K, General Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

Thank you for your review. We are so glad that you enjoyed your stay with us. We appreciate your wonderful comments about our hotel and our staff especially Calvin at the front desk. We thank you for your business and we hope that you will visit us again very soon! Steve Kalbaugh, General Manager More 

Lahaina, Hawaii
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago

I recently stayed at this location for 6 nights for business. The accommodations were very nice and the staff was excellent. It appears they spaced out the occupants so that I did not have neighbors on either side. The hotel does not appear to be as busy early in the week but picks up as the week progresses. There is... More 

Helpful?
Thank Victor C
Steve K, General Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

Thank you for your review. We are glad that you enjoyed your extended stay with us. Our hotel is a quiet hotel with quality accommodations. We also appreciate your commendation of our staff and restaurant. We appreciate your business and hope you can return to visit us very soon! Steve Kalbaugh, General Manager More 

Corpus Christi, Texas
1 review
Reviewed 3 weeks ago

The Hotel needs a better sign for nonlocals looking for the hotel off from the construction of the highway. It was very hard to see the small sign. Other than the construction the hotel staff and stay was great!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 909wndpo
Steve K, General Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

Thank you for your review. We apologize about the construction. We are looking into better signage. We are glad that besides the construction that you enjoyed your stay. Thank you for your business and we hope that you will be able to visit us again very soon! Steve Kalbaugh, General Manager More 

1 review
Reviewed 4 weeks ago

I am one of those people that travel too much (153 days in a hotel by November 1st this year). However, I am certain there are people that travel more. Anyways, I love this hotel because of the staff.. ..especially Fernando at the bar. He always knows what I need. Great job. I could stay at other places, but, this... More 

Helpful?
Thank Eric M
Steve K, General Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

We appreciate your review and your great comments about our hotel and staff. We especially thank you for recognizing Fernando, our bartender. We know that you travel a great deal and we appreciate that you choose to stay at our hotel. We thank you for your business and for your continued patronage of the Hilton Family of Hotels. We hope... More 

Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 October 2016

The stay is always awesome. But it's the staff and their efforts that bring me back. Every time they go beyond my needs to help me feel Comfy. From when I walked in and they said glad to have you back to at dinner when they always ask did my day go well!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jstigs
Steve K, General Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

Thank you for your recognition of our staff and we are so glad that we have made our hotel your home away from home. We appreciate you and your loyalty to our hotel and to all of the Hilton Family of Hotels. We thank you for your business and we look forward to your next stay with us. Steve Kalbaugh,... More 

Manassas, Virginia
Level Contributor
102 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 17 October 2016

My visit was for a few days of business, so wasn't planning on entertaining, but the hotel upgraded me to the biggest darn suite! I could have had 25 people over for cocktails! Lovely, lovely room. Comfortable bed. One elevator was out of service, but the other one was not pokey. The back door of the hotel opened from the... More 

Helpful?
Thank SnitchsMom
Steve K, General Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

Thank you for your review. We are glad that you enjoyed your stay with us and we do accommodate upgrades for Hilton Honors members when available. We are glad that you enjoyed your upgraded room and your stay with us. We apologize for the inconvenience with one elevator being repaired but both elevators are fully operational now. We also apologize... More 

Wichita Falls, United States
1 review
Reviewed 16 October 2016

Staff at this hotel were very friendly and helpful. We actually felt welcome and that they were glad we were staying with them. Restaurant staff were very friendly and helpful as well. Breakfast was excellent, full breakfast with eggs cooked to order.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jerry C
Steve K, General Manager at Hilton Garden Inn Houston NW America Plaza, responded to this review

Thank you for your review and your wonderful comments about our hotel and staff. We are glad that you felt welcome at our hotel, that our staff was friendly and helpful, and you enjoyed our fresh ready to order breakfast. We appreciate your loyalty and patronage to the Hilton Family of Hotels and we hope that you can visit us... More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Enjoy the great location of the Hilton Garden Inn Houston Northwest American Plaza, just minutes away from downtown Houston, the Energy Corridor, and the Galleria. ... more   less 

Additional Information about Hilton Garden Inn Houston NW America Plaza

Address: 14919 Northwest Fwy, Houston, TX 77040-4024
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: $109 - $254 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn Houston NW America Plaza 3.5*
Number of rooms: 172
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Orbitz, Hotels.com, Booking.com and Travelocity so you can book your Hilton Garden Inn Houston NW America Plaza reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Business Hotel in Houston
#4 Romantic Hotel in Houston
#5 Family Hotel in Houston
#44 Best Value Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Houston NW America Plaza staff and other travellers.
12 questions
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Questions? Get answers from Hilton Garden Inn Houston NW America Plaza staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“East side rooms face freeway, but I never heard any noise.”
 of 5 bubbles O4105LDvictorc, 16 Nov 2016 | Read review
“No real tips only stayed once - our room was great”
 of 5 bubbles 167meaghand, 16 Aug 2016 | Read review
“All the rooms at this hotel are nice.”
 of 5 bubbles ralphk687, 24 Jul 2016 | Read review
“If you need reliable access to the internet you may want to consider an alternative hotel”
 of 5 bubbles ISO8000, 16 Jun 2016 | Read review
“quiet floors - but the only view is the interstate and the office park”
 of 5 bubbles janieboyland, 8 Jun 2016 | Read review
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